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Blackberry Desktop and Outlook Sync Failure

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› Problems › Blackberry Desktop and Outlook Sync Failure

Last reviewed on June 21, 2012     1 Comment

If you use the Blackberry desktop software to sync with Outlook, you might want to ignore the offer to update the software to the latest build. It apparently breaks the ability of Blackberry devices to sync with Outlook 2010, possibly other versions as well.

Finding copies of older builds of the desktop software isn't always easy, so restoring an older version may not be possible unless you have a copy of an older version saved somewhere.

Repair Blackberry and Outlook Calendar sync

Use this method to fix most calendar sync problems except for all day events spanning two days, is as follows:

  1. Backup your contacts data using the desktop manager. Choose the custom backup option and backup the address book only.
  2. Set one-way sync, to device only, replace device data set to on.
  3. Do the sync.
  4. Restore your contacts from the backup.
  5. Switch two-way sync in the Desktop Manager
  6. Now Sync again

As a side note, Office 365 E level accounts include BES cloud sync at no extra charge. It works with BES and BIS phone plans to sync calendar, contacts and mail over the air, eliminating the need for the desktop software.

Blackberry Desktop and Outlook Sync Failure was last modified: June 21st, 2012 by Diane Poremsky

Related Posts:

  • Appointments are disappearing from the calendar
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  • Tools for Blackberry & PDA Access to Exchange Server
  • Outlook and iCloud Sync Issues

About Diane Poremsky

A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

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Lavanya Sethi (@guest_172597)
November 27, 2012 1:25 am
#172597

Thanks for this valuable information. I am new to Blackberry and was needed the same. I was not familiar with this and was just trying to do it, my way. But everything was worthless. But this article is really very helpful.
Thanks again for this great help!!

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