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Unable to Send Email: Outlook data file cannot be accessed (0x8004010F)

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› Outlook › Unable to Send Email: Outlook data file cannot be accessed (0x8004010F)

Last reviewed on June 17, 2019     28 Comments

If you are unable to send outgoing email (but incoming email works fine) and you receive an error message that says your 'Outlook data file cannot be accessed' after upgrading either Outlook or Windows it's a sign that your profile is corrupt.

0x8004010F: Outlook data file cannot be accessed

If the text of the message says the operation failed, it could also mean a corrupt profile.

0x8004010F: The operation failed. An object could not be found

If you are using an IMAP account and have contents in folders labels "(This computer only)" export those folders to a new pst before removing the account from your profile.

The recommended fix is to create a new profile, especially if you only have one or two email accounts, in part to prevent problems with the address book. If you have multiple email accounts or just don't want to create a new profile, use the Keep Profile Method instead.

 

Create a New Profile

To create a new profile, close Outlook and open the Control Panel then search for Mail.

  1. Open the Mail applet then click Show Profiles.
    show profiles
  2. Click Add to create a new profile. After the profile is created, you can delete the old one. Does it matter if you delete the old one first? No, not as long as you use a unique new name for the profile.
    add profile first, then delete the old one
  3. Use Auto Account Setup to add the account to your profile.
    use auto account setup
  4. If you are using POP3, after the account is added you'll want to tick the box to Change Account Setup then click Next. This will allow you to use your old pst file.
    change account settings
  5. Select your old pst file then exit the dialogs. (IMAP creates a new data file.)
    Choose the existing pst file
  6. Before closing the Mail dialog (screenshot in step 2), delete the old profile or select the new profile in Always use this profile.
  7. Restart Outlook.

 

Keep Profile Method

If you have a lot of email accounts and don't want to create a new profile, you can try using the following steps. If this doesn't fix the error and messages send, you'll need to create a new profile.

  1. Go to File, Account Settings, Account Settings
    open account settings
  2. Click Change Folder
  3. Click New Outlook Data File and create a data file to use temporarily.
    add a new data file
  4. Enter a name for the data file, such as 'test' or 'delete-me' then click OK.
  5. If the Inbox in the new temporary data file is not selected, expand the subfolders and select Inbox then click OK to close the dialog and return to Account Settings.
    set the delivery location
  6. Click on Change Folder again
  7. Re-select your data file. Expand the subfolders and select Inbox then click OK to close the dialog.
    change the delivery location
  8. Switch to the Data Files tab and remove the temporary pst file from your profile.
    remove the data file
  9. Close the Account Settings dialog.

If this doesn't fix the send error, you'll need to make a new profile. Delete the temporary pst file after closing Outlook.

Unable to Send Email: Outlook data file cannot be accessed (0x8004010F) was last modified: June 17th, 2019 by Diane Poremsky

Related Posts:

  • Outlook Errors When You Reply or Create a New Message
  • Add a New Data File (*.pst) to Your Profile
  • Set Another Data File as Default When Using an Exchange Account
  • Common Outlook Outgoing Server (SMTP) Errors

About Diane Poremsky

A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

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john thoren (@guest_221666)
April 14, 2025 1:07 am
#221666

Thank you! The keep profile method worked for me and saved me so much time!

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Yuda (@guest_221116)
May 19, 2024 5:51 am
#221116

Using the "Keep Profile" method worked like a charm!
Two minutes work, and no corruption or lost data.
Much better than most of the MS support pages.
Thanks so much!

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Chris Clarke (@guest_220665)
October 15, 2023 9:36 pm
#220665

as per the comment below - excellent

1
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J S (@guest_220340)
June 8, 2023 7:14 am
#220340

Superb .It really worked .
I created a folder and all mails were coming in.
I have been using your website more than 15 years and it really works .
Keep it up :-)

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Reply
Vincenzo (@guest_217275)
December 8, 2020 11:24 am
#217275

Thanks, Diane (as usual).
Outlook 2019 on a 2 month old computer could not access data files. I created 2 test pst's, switched to them, then switched back. Did the trick!
I've learned whenever I search Google for an Outlook issue, I put Slipstick in the search to put your solution at the top.
Vincenzo

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MarkSz (@guest_215112)
April 25, 2020 8:14 am
#215112

Excellent fix, it still helped me in 2020 with Outlook O365 after moving my psts to a different location. On the other hand, it is crazy that MS hasn't fixed this yet. Thank you Diane!
ps.: as VinceS pointed it out it saves time just to use a random .pst file for selection before reselecting the inbox again instead of creating one. But of course it is helpful for those who doesn't have any .pst file at hand.

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Reply
Nigel Cooke (@guest_214485)
December 18, 2019 11:48 am
#214485

This really worked; just chaning the Inbox to another new pst and back again; much better that recreating a new profile.

Fantastic :-)

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Reply
Lou T (@guest_214045)
October 2, 2019 10:35 am
#214045

I'm unable to send email, yes I can receive email.
I do not get any error messages.
I tied the above solutions, non worked.
Built a new profile, changed folder and changed it back.
still not sending.
Outlook 2013

Thanks

0
0
Reply
Diane Poremsky(@diane-poremsky)
Author
Reply to  Lou T
October 2, 2019 9:39 pm
#214046

So no send/receive error messages? What type of email account do you use?

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