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Volume 23 Issue 18

Slipstick Systems

Issue Date: August 2, 2018 « Previous Issue | Next Issue »

The following articles were included in our Exchange Messaging Outlook (EMO) newsletter published on August 2, 2018.

EMO is a weekly publication. To receive your own copy of EMO by email, subscribe here.

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Today's Highlights:

  • Change Outlook.com or Exchange mailbox name
  • Delete All in the Outlook app or mobile browser
  • Fine Print dialog in Office

Change Exchange mailbox display name

Prior to a recent update, users could change the default display name for Exchange accounts from the email address to a friendly name, using MFCMAPI.

I tried to change the mailbox display name using MFCMAPI. In the past, when I used MFCMAPI it worked, but after a recent update to Outlook 2016, it changes but when I close outlook and restart it, it reverts to the old name.

While using MFCMAPI to change the name wasn’t supported, it worked if you wanted to change the folder display name. As you noted, a recent update broke this.

However, not all is lost, as long as you can use a macro, you can still change the display name in the folder list. Using the macro to make the change appears to stick. See Rename Exchange Mailbox and Account in Outlook for the macro and instructions.

You can vote for the ability to change the data file name at Provide a feature to Customize Account Names for email accounts configured in Microsoft Outlook 2016

Delete All in the Outlook app or mobile browser

A couple of people wanted to know how to empty the Deleted Items folder on a mobile device.

I login into my Outlook.com account using Safari web browser on my iPad but I can't find a "Delete All" function to empty the Delete Items folder.

As they discovered, the options are limited on the mobile browsers and the option to empty deleted items is not available in the default browsers.

When you use the Outlook app (or the native mail app), you can select multiple items with a long tap on an item then select items and delete but if you are using Outlook on the web, you don’t have this option. You can’t select all items in a folder by tapping to the left of the folder name and are unable to right-click to show a context menu. Deleting folders from a mobile device is also difficult.

The solution is to use a different browser. Some browsers, such as Puffin (available for iOS and Android) provide an experience similar to a desktop, including a mouse cursor and right click menus.

Fine Print dialog in Office

Users are reporting (complaining) that a “Fine Print” dialog comes up asking them to accept the EULA when they restart an Office app after installing updates.

Some users are concerned that it’s a virus - it’s not. It’s a legitimate Office dialog, accidentally trigged by an update. If the dialog pops up, click the Accept button and move on.

Unexpected license agreement pop-up message appears when opening Office apps

New & Updated Office 365 KB Articles

Connect Office 365 to Gmail
https://support.microsoft.com/help/4026253

How to uninstall Office 2013 or Office 365
https://support.microsoft.com/help/4027149

Information about profile picture synchronization in Office 365
https://support.microsoft.com/help/3185286

Stop sharing a document or folder
https://support.microsoft.com/help/4027290

Switch to a different Office 365 for business plan
https://support.microsoft.com/help/4027584

New & Updated Outlook KB Articles

A delegate can schedule meetings for a delegator from Outlook for Mac in Skype for Business Server 2015
https://support.microsoft.com/help/4339523

Duplicate Outlook contacts appear on iOS devices (iPhone or iPad)
https://support.microsoft.com/help/4038604

Get Help on Outlook
https://support.microsoft.com/help/4027825

How to fix mailbox connection issues in Outlook
https://support.microsoft.com/help/4028687

Other Resources

Hide LinkedIn, Facebook, Google and other extra contact folders in Outlook.com
Many years ago Microsoft added a feature to Outlook.com that gave users the opportunity to link various online contact sources, such as Gmail, Facebook, Twitter and others with Outlook.com accounts. This created additional contact folders in the mailbox, one for each linked service. I'll show you how to hide them.

No, you're not being blackmailed
A spam message is still making the rounds, using passwords taken from an old database hack to convince users they know your naughty browsing habits. don't fall for it.

Remove Do Not Send a Response option in Meeting Requests
Use Group policy to remove the Do Not Send a Response option on meeting requests.

The (good) Autocomplete list is back
How to restore the old autocomplete list format, replacing the new Recent/Other Suggestions list.

July 2018 updates for Microsoft Office
Security and non-security updates for Office released in July 2018.

Volume 23 Issue 18 was last modified: September 29th, 2021 by Diane Poremsky

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  • Error Opening iCloud Appointments in Classic Outlook
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  • Mail Templates in Outlook for Windows (and Web)
  • Urban legend: Microsoft Deletes Old Outlook.com Messages
  • Buttons in the New Message Notifications
  • Move Deleted Items to Another Folder Automatically
  • Open Outlook Templates using PowerShell
  • Count and List Folders in Classic Outlook
  • Google Workspace and Outlook with POP Mail
  • Import EML Files into New Outlook
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Recent Bugs List

Microsoft keeps a running list of issues affecting recently released updates at Fixes or workarounds for recent issues in classic Outlook (Windows).

For new Outlook for Windows: Fixes or workarounds for recent issues in new Outlook for Windows .

Outlook for Mac Recent issues: Fixes or workarounds for recent issues in Outlook for Mac

Outlook.com Recent issues: Fixes or workarounds for recent issues on Outlook.com

Office Update History

Update history for supported Office versions is at Update history for Office

Outlook Suggestions and Feedback

Outlook Feedback covers Outlook as an email client, including Outlook Android, iOS, Mac, and Windows clients, as well as the browser extension (PWA) and Outlook on the web.

Outlook (new) Feedback. Use this for feedback and suggestions for Outlook (new).

Use Outlook.com Feedback for suggestions or feedback about Outlook.com accounts.

Other Microsoft 365 applications and services




New Outlook Articles

Error Opening iCloud Appointments in Classic Outlook

Opt out of Microsoft 365 Companion Apps

Mail Templates in Outlook for Windows (and Web)

Urban legend: Microsoft Deletes Old Outlook.com Messages

Buttons in the New Message Notifications

Move Deleted Items to Another Folder Automatically

Open Outlook Templates using PowerShell

Count and List Folders in Classic Outlook

Google Workspace and Outlook with POP Mail

Import EML Files into New Outlook

Newest Code Samples

Open Outlook Templates using PowerShell

Count and List Folders in Classic Outlook

Insert Word Document into Email using VBA

Warn Before Deleting a Contact

Use PowerShell to Delete Attachments

Remove RE:, FWD:, and Other Prefixes from Subject Line

Change the Mailing Address Using PowerShell

Categorize @Mentioned Messages

Send an Email When You Open Outlook

Delete Old Calendar Events using VBA

Repair PST

Convert an OST to PST

Repair damaged PST file

Repair large PST File

Remove password from PST

Merge Two Data Files

Sync & Share Outlook Data

  • Share Calendar & Contacts
  • Synchronize two computers
  • Sync Calendar and Contacts Using Outlook.com
  • Sync Outlook & Android Devices
  • Sync Google Calendar with Outlook
  • Access Folders in Other Users Mailboxes

Diane Poremsky [Outlook MVP]

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