This page contains a list of help desk utilities for Microsoft Outlook and Exchange Server. These utilities can be used for help desks, customer support, issue and ticket tracking systems.
Tools in the Spotlight
ITIL helpdesk with automated ticketing and issue tracking for support team to log, analyze, collaborate, track and escalate support requests in an organized and structured way in Outlook. Can auto-process incoming support requests, auto-assign technicians, enforce service level, set due date and send automated notifications to cut the overhead of manual tasks significantly. Comes with integrated Knowledge Base, Asset Tracking, SLA, Report builders and OLAP Statistical tools. Support for Skype, SMS and Phone calls. Includes Web Access sites for technicians and end-users. Improves your efficiency to enable faster response time.
Cooperate on incident management inside Outlook. Folder HelpDesk may be installed in any Outlook folder. Manual or automatic conversion of e-mails into tickets with formatting, images and attached files included. Manual conversion also of Outlook Tasks and Appointments. E-mail history, FAQ answers. Statistics tool. Knowledge base. Supports Win 2003-8, Office 2003, 2007, 2010 (32-bit) and 365 and SQL Server, SQL Azure and Access databases.
HelpDesk OSP connects Outlook to SharePoint. Use it for issue tracking incident management, user support or anytime when you wish to publish something to a SharePoint list directly from Outlook. E-mails can be converted into SharePoint list items manually or automatically. Rich text, formatting, attached files, priority, sender information is included in the ticket. Blank tickets can be created, and info can be taken from Outlook Contacts or GAL. Version 3. Full support for Office 365.
Help Desk Ticketing System for SharePoint, works in Office 365 or SharePoint 2010, 2013, 2016. New emails sent to the Help Desk are converted to tickets; subsequent emails are linked to the ticket. Build-your-own set of KB articles for user self-service or easy staff reference.