Red X's in Email

When pictures in your email won't download, even though you have Outlook configured to download external content (or allow it on a per-message basis), the problem is usually a "full" temporary file folder.

You need to locate the SecureTemp folder and delete the contents (or the entire folder) then restart Outlook. The images should display correctly once you do this.

The SecureTemp folder for Outlook 2000 to 2003 installed on Windows XP is at
C:\Documents and Settings\username\Local Settings\Temporary Internet Files\OLK*. The OLK directory will end in a series of numbers.

Outlook 2007 places the Secturetemp folder at
C:\Documents and Settings\user\Local Settings\Temporary Internet Files\Content.Outlook\8A0VMD3A, where 8A0VMD3A can be any random characters.

Vista moves the Temp Internet folder to
C:\Users\username\AppData\Local\Microsoft\Windows\Temporary Internet Files\, so you'll need to look there for the OLK or Content.Outlook folder.

See Outlook SecureTemp Files Folder to learn how it works.

The tools listed on this page make it easier to delete the orphaned attachments.

Tools

More Information