Exchange Messaging Outlook Volume 13, Number 32

Issue Date December 18 2008 «  Previous Issue | Next Issue  »
This issue is sponsored by Sperry Software

Today's Highlights:

 
 

Spam filters and Blackberry redirection

Spam can be a problem when you use the Blackberry Enterprise Server or the Desktop Redirector - spam gets forwarded to your Blackberry handheld before your Inbox spam filter removes it from the inbox. If your antispam software tags message subjects with [spam], you can create a filter in the blackberry software to prevent them from being forwarded but if you don't tag messages, you can slow the Blackberry processing to give your antispam filter time to process messages and remove spam before it gets forwarded to the device.

You do this by adding or editing ProcessMailDelay key in the registry on the computer running the Blackberry software.

If you use Desktop Manager and Redirector software, browse to HKEY_CURRENT_USER\Software\Research In Motion\BlackBerry\Redirector

If you're using BES, the keys are
32-bit: HKEY_LOCAL_MACHINE \SOFTWARE \Research In Motion \BlackBerry Enterprise Server \Agents
64-bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Research In Motion\BlackBerry Enterprise Server\Agents

Look for the ProcessMailDelay DWORD and set the data value to 30 (decimal type) . If this value doesn't exist, create it . This value represents seconds and can be increased if its picking up the mail before your antispam filter has a chance to deal with it. In my experience, 30 seconds is more than enough time to allow Outlook's spam filter to work its magic.

Restart both the desktop manager and redirector or BES to force these changes to take effect.

Now messages moved to a junk mail folder by Outlook or an antispam scanner will not be forwarded to your Blackberry.

Outlook's HTML Line Spacing

We see a lot of questions about extra wide line spacing in HTML messages sent from Outlook 2007 to some web based accounts, such as Gmail. (OWA, Yahoo and Hotmail/Live render the messages without excess space between paragraphs. )

The complaints are loudest from users who upgraded and previously used the built-in editor in Outlook, not Word, as the behavior they were used to has changed. With the Outlook editor, pressing Enter at the end of a paragraph inserted a <br> tag in the HTML. Outlook 2007 uses the <p> tag. Browsers render the <p> tag as double spacing and since many people press Enter twice to add their own white space between paragraphs, the result is a very large space between paragraphs when you read messages in a browser.

The fix: press Shift+Enter instead of Enter. This creates a <br> tag at the end of the line and the browser will render this without extra white space. Keep in mind that there will always be differences in how HTML messages render in different mail clients, so keep the formatting simple and don't worry about it or use plain text format, which always looks ok in a browser.

New Exchange KB Articles

When you replicate public folders to a computer that is running Exchange Server 2003, the nonpaged pool seems to leak memory
http://support.microsoft.com/?kbid=960908 

The Exchange database online maintenance schedule, Information Store maintenance schedule, quota notification schedule, and OAB generation schedule are offset by one hour when DST changes occur
http://support.microsoft.com/?kbid=960975 

Some free/busy messages are not replicated from Exchange 2007 to Exchange 2003 servers after some mailboxes are migrated from Exchange Server 2003 to Exchange Server 2007
http://support.microsoft.com/?kbid=955443 

When you try to uninstall Exchange Server 2007, the uninstall operation stops responding when it runs the task to remove Exchange files
http://support.microsoft.com/?kbid=959959 

The Store.exe process crashes on a server that has Exchange Server 2003 Service Pack 2 installed
http://support.microsoft.com/?kbid=957496 

An Exchange 2007 Hub server incorrectly sets the Sent time on an e-mail message
http://support.microsoft.com/?kbid=960963 

The Microsoft Exchange File Distribution service uses lots of memory and processor time when Exchange Server 2007 processes many OABs
http://support.microsoft.com/?kbid=956536 

December 2008 cumulative daylight saving time (DST) update for Exchange 2000
http://support.microsoft.com/?kbid=960446 

December 2008 cumulative daylight saving time (DST) update for Exchange Server 2003 SP2
http://support.microsoft.com/?kbid=960445

New Outlook KB Articles

Messages that are opened in Outlook do not contain disclaimers that were configured on a server that has Antigen 9.0 with Service Pack 1 installed
http://support.microsoft.com/?kbid=958232 

Description of the Outlook 2003 hotfix package (Outlook.msp): December 16, 2008
http://support.microsoft.com/?kbid=959628 
Addresses several issues, including problems with the calendar when the user locale is set to Chinese (Hong Kong S.A.R.), and issues with signed or encrypted messages. See the KB article for the full list of problems fixed.

Description of the Outlook 2007 hotfix package (Mso.msp,Outlook.msp): December 16, 2008
http://support.microsoft.com/?kbid=959642 
This addresses an assortment of problems, including the following: "Cannot open this item" error message received when you try to open a message from the search results in a shared mailbox; issues with read receipts and OWA and cached mode; an errors when you use the Outlook object model to work with rules and meeting exceptions; messages incorrectly sent "on behalf of" when the sender has ‘send as’ permission. See the KB article for the entire list of issues fixed.

How to remove the Live Search Maps Add-in for Outlook
http://support.microsoft.com/?kbid=961081 

Description of the Outlook 2007 hotfix package (Mso.msp, Outlook.msp): December 16, 2008
http://support.microsoft.com/?kbid=960535 
Outlook 2007 may stop responding when you select an e-mail message that is restricted by Information Rights Management (IRM) in Outlook

Description of the Outlook 2007 hotfix package (Cpao.msp): December 16, 2008
http://support.microsoft.com/?kbid=960501 
Fix for Calendar Printing assistant issue : the private icon does not appear for private appointments in Calendar Printing Assistant for Outlook 2007.

New Utilities

Easy2Add for Microsoft Outlook
http://www.easy2add.com/ 
Quickly create new events, tasks (to-do), contacts, notes from plain English in your Outlook Calendar (appointments, meetings, all day events), Tasks, Contacts and Notes folders even Outlook is not running. Adding Events feature is free, other features are available in registered version.

InTrust Plug-in for Exchange
http://www.quest.com/intrust-plug-in-for-exchange/ 
The InTrust Plug-in for Exchange provides detailed, real-time auditing of changes to Exchange server configurations and permissions. The Plug-in works in the framework of the full InTrust product to provide all information behind important changes, including who made the change, where they made the change from and the before and after values. This provides operational value by allowing an administrator to troubleshoot Exchange problems and reverse any changes if necessary. It also has security and compliance value by allowing organizations to track changes to Exchange security and policy settings which may adversely affect the organization.

Policy Authority for UC
http://www.quest.com/policy-authority-for-uc/ 
Quest Policy Authority for UC enforces policies and archives instant messaging and other real-time communications. Its flexible architecture blocks unwanted protocols, improves security and hygiene, protects sensitive data, and enforces regulatory compliance. Policy Authority captures IM and file transfers, PIN-to-PIN and SMS messages further helping IT organizations create a true compliance archive.

Pop Collector
http://www.cedit.biz/software-products/10-pop-collector.html 
POP collector to download POP3 mails and forward to Exchange. Freeware.

Spotlight on Active Directory
http://www.bi101.com/products/solutions/netpro/spotlight.php?utm_source=slipstick&utm_medium=text&utm_campaign=spotlight 
The Spotlight on Active Directory Pack provides you with the information you need to quickly resolve AD issues before they impact users. Identify replication, performance and availability problems, get real-time diagnostics and proactive problem resolution, and automate AD troubleshooting and repair.

Unified Communications Management
http://www.quest.com/availability-manager-for-exchange/ 
Quest Solutions for UC Management provides the ability to detect when an email outage has occurred, and rapidly switch users automatically to a defined Exchange server/store where they will continue to have send/receive mail capabilities.

Updated Utilities

Auto-Mate
http://www.pergenex.com/auto-mate/index.shtml 
An add-in for Outlook that allows you use define rules to move mail from your Inbox (or other folders) based on several criteria, including the age of the message. While Outlook already provides a powerful set of rules, they can only be applied immediately when the message arrives, and not a couple days or weeks later. Auto-Mate fills this gap an enables you to apply rules to messages that have been in your Inbox for a given number of hours, days or weeks. In addition, the program offers a default set of rules and folders that work in conjunction with Outlook features to organize your mail into folders based on date and To-Do status. Available in Standard or Pro Version 4.0.

PROMODAG Reports
http://www.bi101.com/products/solutions/promodag/index.php?utm_source=slipstick&utm_medium=text&utm_campaign=promodag  
Retrieve Exchange information easily, measure e-mail usage, analyze traffic patterns, mailboxes and public folders content, and establish the cost of using the Exchange. Now supports Exchange 2007, SQL 2008. Version 8.5

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