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Greetings! Welcome to Vol. 6, No. 19, of Exchange Messaging
Outlook, 2 Jan 2002, a biweekly newsletter about Microsoft Exchange and
2001 in Review
Since many people are happy to have 2001 behind us and hoping for
a better 2002, I'm not going to dwell too much on the past. I do
feel a need, however, to hit the highlights of the past year if just
to give us a solid context for moving forward.
In 2001, Microsoft released of Office XP (plus three public
updates for Outlook and Service Pack 1), Outlook 2001 for Macintosh,
Service Packs 1 and 2 for Exchange 2000, and SharePoint Portal
Server, not to mention Internet Explorer 6.0 and Windows XP.
Despite enhanced security in Outlook that causes some
applications to prompt the user when the programs access certain
features, interest in enhancing Outlook and Exchange remains high.
In 2001, we added 189 new utilities to the addins listed at
https://www.slipstick.com/addins/, plus a whole new page covering
utilities that provide mobile access to Outlook (https://www.slipstick.com/addins/mobile.htm)
and a short listing of applications based on the Exchange 2000
storage system at
I lost count of the number of Outlook-related viruses sometime
during the summer, but 2001 was a very bad year for viruses. Nimda
and BadTrans dashed the previous perception that a machine couldn't
get a virus unless the user opened the attachment payload, while
others like Goner proved that, despite endless headlines, some users
are still stupid enough to open unexpected files (and some
administrators haven't bothered to shore up their virus defenses by
blocking .exe attachments).
I think we can all agree that keeping up with the necessary
client and server updates to stay secure became a much more tedious
chore in 2001. I don't see that it will get easier any time soon.
We'll try to help you stay vigilant.
More Farewells: Intellisync.com and PurpleCRM
As the year was turning, we bade farewell at the end of 2001 to a
number of well known Outlook applications. Intellisync.com will join
MyVisto.com and the MyPalm portal at
http://my.palm.com in shutting down its service for
synchronizing Outlook data. Intellisync.com and MyPalm will close
and delete data Jan. 10. MyVisto.com has already turned off its
In addition, Purple Solutions -- developer of the award-winning
customer relationship management application PurpleCRM based on
Outlook, Exchange, and SQL Server -- has closed its doors. Purple
CEO Terry Benish says he still feels that Outlook + Exchange + SQL
Server is a viable CRM platform, but poses significant hurdles and
not just technical ones. One obstacle, he says, is a lack of support
from Microsoft for third-party CRM efforts, with Microsoft
announcing a major integration project with Siebel and the Outlook
and Exchange groups "at war" with each other.
Overcome Email Overload tip: Save time with voting buttons
Do you ever send a message hoping for a simple answer, and get
back a long,rambling message that you have to labor to understand?
Do you ever need to compile responses from a lot of people? If so,
you can save time with voting buttons.
When you send a message with voting buttons, your correspondents
can respond simply by clicking one of several buttons presented to
them. Furthermore, all the responses will be totaled and listed in
one convenient place for you.
To add voting buttons to a message:
- Select View | Options from the message composition
- Put a check in the box next to Use voting buttons.
- Type the phrases that you want to appear on the buttons,
separated by a semicolon. For example, if you want to ask everybody
in the company what meal they want at the company holiday party, you
can replace "Yes;No;Maybe" with "Salmon;Beef;Chicken."
To see the vote results, you will need to go to the original
message in your Sent Items folder, then click on the tab marked
Tracking. Voila! You'll have a record of the voting so far.
Note that for your correspondent to get these voting buttons
- They must use Outlook (and no, Outlook Express doesn't count).
- You can't be using Outlook in Internet Mail Only mode (see next
article for IMO mode instructions).
- The email addresses in recipients' contact records need to be
marked to send messages in rich-text format.
**** This tip is adapted from _Overcome Email Overload with
Microsoft Outlook 2000 and Outlook 2002_ by Kaitlin Duck Sherwood.
Find out more at
Voting buttons for Internet Mail Only mode
The above instructions for creating a voting button message won't
work if you are using Outlook 2000 in Internet Mail Only mode. You
can still create voting button messages, though, using a different
- Make sure you are not using Word as your email editor. (Tools
| Options | Mail Format).
- Choose Tools | Forms | Design a Form, and select the
- On the (Actions) page of the form, create a new action
for each response you want recipients to be able to make. For
example, if you want recipients to vote on a menu choice of salmon,
beef, or chicken, create three actions named Salmon, Beef, and
Chicken. Each action should create a form named IPM.Note or Message
(two names for the same form). Under Characteristics of the new
form, choose Do not include original message when
responding and Address form like a Response.
- 4. Choose Form | Run This Form to create a new message
using the customized form.
Also, make sure that the form recipients' contact records have
not been marked Send in plain text only.
Putting Outlook macros on the toolbar
In response to Kaitlin Duck Sherwoods's article in the last EMO (https://www.slipstick.com/emo/2001/up011219.htm)
about useful macros for moving messages, Norman Schmuff wrote asking
whether it's possible to change the name of the macro on the toolbar
button from Project1.MoveToDone to something shorter.
Yes, indeed! You can edit the name of any toolbar button or menu
command to anything you want. Just use View | Toolbars | Customize
to start the customization process. You can then right-click on any
button and change its name, i.e. the caption you see on the toolbar.
We have more information on customizing the toolbar at