If you are having problems sending and receiving mail, you may need change your authentication method or send and receive ports.
In Outlook 2016 and newer with the new simplified accounts dialog, go into Send & Receive settings to view More Settings.
You can access this dialog using the Ctrl+Alt+S shortcut or from File, Options, Advanced, Send/Receive button or the Send/Receive menu, Send/Receive Groups, Define Send/Receive Groups. After opening the Send/Receive dialog, Edit, select the account then click Account Properties.
- Click on File, Account settings in Outlook 2010 and 2013 (and some older builds of Outlook 2016) or Tools, Account settings in Outlook 2007. See below for the menu path in older versions of Outlook
- Select the account and click Change to open the account settings dialog (or double click on the account).
- Click More Settings.
- On the Outgoing server tab, select the authentication method used by your SMTP server. Most will use the same as the Incoming server. If you use a server that is associated with a different account, enter the correct username and password on this tab.
- Change the port numbers and encryption method on the Advanced tab as needed.
Note: The screenshot above is the More Settings dialog for an IMAP account in Outlook 2013. The options available vary for POP3 accounts and in older versions of Outlook.
alex says
i am trying to yahoo mail to my outlook 2013, i did all step but i am getting sent test e-mail message" cannot find the e-mail server, verify the server information in your account properties .
i did all options from you tube video , no luck please help.
ahmed says
i have a problem after i configure account settings ,every thing is working except the address book didn't imports users emails and it is empty
Diane Poremsky says
Do you have contacts in the Contacts folder in outlook? That is what populates the address book.
What type of email account do you have configured in Outlook? POP, IMAP, Outlook.com, or Microsoft Exchange?
papamela talley says
i'm trying to erase all cookies and get the porn of my computer.
suggestions please
Diane Poremsky says
If your computer is infected, you'll need to clean it with malwarebytes to make sure its clean.
marie galbraith says
couldnot find it
Diane Poremsky says
Ah, a page I missed updating for Outlook 2016...
Assuming you are using the newest builds, try this: open Send & Receive settings - Ctrl+Alt+S - then click Edit, select the account then Account Properties.
Note, you can also access this dialog from File, Options, Advanced, Send/Receive button or the Send/Receive menu, Send/Receive Groups, Define Send/Receive Groups.
Ronald says
Sending' reported error (0x80042109) : 'Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'
Ronald says
Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).
Rafael Payumo says
I can't link my gmail account after I fix the settings. I use IMAP for configuring my gmail and after it requires to sign in my username and password. It didn't work out even though I try to change my password in my gmail and type the new password in the log in access. Please help
Diane Poremsky says
Are you using two-factor authentication with gmail? If so, you need to use an app password as outlook can't authenticate. If not, are you getting any error messages?
Ian Woodman says
My outlook e-mails get stuck in the outbox only with certain wireless networks? If I create a hotspot with my mobile they all fly out no problem! Why is this?
Diane Poremsky says
Check the outgoing authentication and the port #. See https://www.slipstick.com/outlook/email/send-mail-when-traveling/ for more info.
yogesh says
Task 'SSINHAROY@SCIGENIN.COM - Receiving' reported error (0x80042108) : 'Outlook cannot connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'
But all setting are correct
Diane Poremsky says
That error is most common when antivirus software is scanning email. Does it work in safe mode?
Saurabh Malik says
Hello Diane,
I am getting the error code:
Sending reported error (0x800CCC80): 'None of the authentication methods suported by this client are supported by your server.'
I am getting this error since I updated QuickHeal Antivirus 2013. I disabled-uninstalled and then installed QuickHeal 2014, but the problem could not be resolved at any point of time.
Using the "Repair" button and toggling the check mark on "My outgoing server (SMTP) requires authentication" is of no help either. Please assist.
-- Saurabh
Diane Poremsky says
Turn off the antivirus add-in in file, options, Addins.
Lucky says
thanks..:)
Gail Jensen says
Hello Diane,
I have been working on this issue for 2 weeks. I have done all fixes I can find on Microsoft's website along with your suggestions. I have restarted my computer endless number of times after trying each fix. The error codes are: 0x800CCC0F and 0x800CCC90. There are 3rd party fixes I have found online, though I have avoided using them thinking this could be further trouble. Can you please point me to the fix for this. I am really tired of this and this is an Outlook 2010 problem that may be to be related to an auto update. Please advise.
Thanks,
Diane Poremsky says
Was an update installed about the time the problem started? If so, which one?
patty Keeton says
Have Comcast isp with Outlook 2003 with a gmail address. I can receive but not send mail. Comcast is absolutely USELESS.This only started today, worked fine yesterday.UGH!!!
Diane Poremsky says
See messages are stuck in the outbox - comcast changed the outgoing server and you'll need to change the outgoing port.
Marilyn Small says
Tried this and all sorts of other methods found on the internet. Outgoing mail is still "stuck" in the Outbox. Don't understand why it went from working property to all of a sudden being stuck. i didn't do anything differently.
Diane Poremsky says
Do you get any error messages?
Have icloud installed? Other addins?
Do some messages send and others get stuck?
See Messages are stuck in the outbox for possible causes.
Ron Westrup says
Where are the correct port numbers and encryption found?
Diane Poremsky says
You need to check with your email provider for the correct settings. Assuming it's for your MSN account, see online services for the settings to use.