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Show Contact Linking fields in Outlook

Slipstick Systems

› Outlook › People › Show Contact Linking fields in Outlook

Last reviewed on August 24, 2021     107 Comments

Applies to: Outlook (classic), Outlook 365 (Win)

Outlook has a neat feature called Contact Linking that allows you to link a contact with any appointment, task, other contacts, or even email. Prior to Outlook 2007, the forms had a field with a Contacts button. In Outlook 2007 and Outlook 2010 you needed to go into Contact Options and enable a setting to see the Contact Linking field. As of Outlook 2013, this option is gone from all future versions. You can still link Contacts in File, Properties (or Options dialog) of an open item but that is an extra step.

If you are looking for information about the new Linked Contacts feature, see Outlook's Linked Contacts

Contact Linking in Outlook 2013

Fortunately, there is a way to enable the Contact Linking field: edit the registry.

Type Windows key + R to open the Run command then type regedit and press Enter.

Browse to the preferences key, right click on it and choose New > DWORD. Type or paste showcontactfieldobsolete and set the value to 1 to show the Contact linking field. Set it to 0 or delete the DWORD or to turn it off.

Outlook 2016, 2019, 365 user key

HKEY_CURRENT_USER\Software\Microsoft\office\16.0\outlook\preferences
DWORD: showcontactfieldobsolete
Value = 1

Outlook 2013 user key

HKEY_CURRENT_USER\Software\Microsoft\office\15.0\outlook\preferences
DWORD: showcontactfieldobsolete
Value = 1

Outlook 2016, 2019, 365 Group Policy

HKEY_CURRENT_USER\Software\Policies\Microsoft\office\16.0\outlook\preferences
DWORD: showcontactfieldobsolete
Value = 1

Outlook 2013 - Group Policy

HKEY_CURRENT_USER\Software\Policies\Microsoft\office\15.0\outlook\preferences
DWORD: showcontactfieldobsolete
Value = 1

Do It For Me

If you don't want to edit the registry yourself, I have a ready-to-use reg file available for download.

Outlook 2016, 2019, 365Outlook 2013
Outlook 2016, 2019, 365 Group PolicyOutlook 2013 - group policy

To use the reg key, download the file then double click to run it. Answer the prompts to add it to the registry. Restart Outlook for the change to take effect.

(Either file will work for home or SOHO users; the group policy key is generally used in corporations.)

Show Contact Linking fields in Outlook was last modified: August 24th, 2021 by Diane Poremsky
Post Views: 79

Related Posts:

  • Stop Showing Contact Pictures in Messages
  • Prevent users from adding email accounts to Outlook
  • Contact Linking in Outlook 2007 (and up)
  • Use Outlook's Contacts, not Contact Cards

About Diane Poremsky

A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

Comments

  1. Guy Beauvais says

    August 31, 2022 at 5:25 pm

    WOW .. I've been missing this feature and am THRILLED to have a solution ... THANK YOU Diane !!!
    Is it possible that the "Linked Contacts" display their "Outlook Business Card View/Form" when activated? (instead of their "People Form") ???
    Switching back and forth between Outlook Forms and People Forms feels somewhat schizophrenic :-) :-)
    THANKS AGAIN
    Guyb

    Reply
  2. jay jay says

    January 2, 2022 at 5:52 pm

    how to display contact link in inbox message .
    when I import my pst from ol2000 in ol 2016 all the inbox message come with the contact link box. but for not show in new message.

    i had try to edit the Reg value to 1 to show contact link , this was success in address book and appointment but not in message form.

    please assist.

    Reply
  3. Sam says

    October 20, 2018 at 2:30 am

    Same procedure for Outlook 365.

    Reply
  4. Heather says

    January 10, 2018 at 5:01 pm

    I was able to add the "Link Contacts" with the downloaded file, however, in our SHARED contacts, I still cannot see it even though it has been added to the "host" computer and mine. In other words, from my computer I use 'Shared Contacts John Doe'...I see the link from John Doe's computer, but not on mine. Is there a fix for this?
    Thanks

    Reply
    • Diane Poremsky says

      February 13, 2018 at 1:16 pm

      No, sorry, you can't see the links if the contacts are in a shared mailbox.

      Reply
  5. Ricardo Serrano says

    August 30, 2017 at 1:37 pm

    Thank you, thank you, thank you. I really missed this option! I can“t understand why Microsoft would eliminate something that is clearly so helpful.

    Reply
  6. Lola says

    July 7, 2017 at 1:32 am

    Thank you so much! I have been hanging on to my Outlook 2007 just for this feature. I know the activities tab is gone in contacts and you mentioned a macro to view all previous correspondence but I need to be able to see all prior calendar items for that contact. Is there a way to do this as well? I'm completely distraught over updating my beloved Outlook 2007 and potentially losing 15 years of client notes/calendar items. I plan to reluctantly switch over to Outlook 2016 when MS stops supporting 2007 in October. If there is no way to see all previous calendar items for a contact I may have to explore other options.

    Reply
    • Diane Poremsky says

      August 30, 2017 at 5:16 pm

      You won't lose the items, just won't be able to find them as easily. Outlook 2016 has (for now) the People Pane, which will show the last 50 - 250 messages, attachments, and meetings with the person. It was part of the social connector, which was deprecated so who knows how long we'll have it.

      Reply
      • Lola says

        September 10, 2017 at 7:15 pm

        I've downloaded Outlook 2016 on my laptop to play around with it and I hate the People Pane. I may have had a few hundred emails with a client but only 2 or 3 meetings where I took detailed notes in the outlook calendar appointment.The People Pane is a cluttered mess that replaces an elegant solution for me. I need a way to pull up only the activities for a contact and inversely a contact field in the appointment. I'm trying to have a go at Pimero but am struggling to import my 15 years of appointments into this somewhat clunkier program. Once again, thanks for the help but shame on Microsoft for getting rid of this truly useful feature.

  7. Ford Ladd says

    April 20, 2017 at 3:21 pm

    I have tried the above patches, and have tried to put in the DWORD manually, but unable to get linked or related contacts to show on my laptop running W10 w 365 pro.
    I've tried the patches, no joy, then did DWORD in 32 and in 64 bit, with 1 in hexagonal. Help. Thank you.

    Reply
    • Diane Poremsky says

      April 20, 2017 at 10:35 pm

      Did you restart Outlook? Try running the reg file for group policies then restart outlook.

      Reply
      • Ford says

        April 23, 2017 at 3:37 am

        Diane, Do the patches work with Office 365 Professional, E5 on a Lenovo Yoga running 10 Home. I just returned the Yoga, and will retry with a new Carbon X1 5th running 10 Pro in a month.
        Ford

      • Diane Poremsky says

        April 23, 2017 at 7:42 am

        All outlook reg keys work with all computers - the version of outlook is what is important. E5 (and E3) fully support the registry edits. The Home and Business subscriptions don't support every key under /policies/ but may work with the same value under the normal path (remove /policies from path).

        Make sure you use the right key for your version and restart outlook. I recommend using the reg files, to be sure you don't mistype (it happens surprisingly often).

      • Ford says

        May 3, 2017 at 10:30 am

        Diane, I have just bought a new Thinkpad (5th Gen) that is running W10 Pro, with Office 365 Pro Plus and E3. And, after running your patch, and verifying with regedit that the changes were made, and then rebooting, I still don't see the related contacts box in outlook 2016. Do you have any ideas what I can do

      • Diane Poremsky says

        May 6, 2017 at 10:19 am

        I'm assuming you used the Outlook 2016 key, unless you have 2013... it definitely works with 2016 (i have the key set in the user path) - and with proplus, either the user or the policy key should work. (Some policies keys wouldn't work with the home version.) Did you restart outlook?

      • Ford Ladd says

        May 28, 2017 at 1:27 pm

        Diane, thank you for this post. I just got my new thinkpad with W10-64 Pro, and was able to use your regedit changes to show related contacts in Outlook 2016.
        Let me know if there is a way to restore Journal entry into Outlook 2016. Ford

      • Diane Poremsky says

        May 28, 2017 at 11:06 pm

        Sorry. :( The Journal is basically dead - there are a few things you can do with macros, but not with reg entries. See https://www.slipstick.com/outlook/journal/making-the-journal-work-in-outlook-2013/ for more info. (That article applies to 20133 and up.)

    • Diane Poremsky says

      April 20, 2017 at 10:36 pm

      oh, do you have the consumer version of Office 365? Some reg keys and policies won't work with that version - these *should* but i will test them to verify.

      Reply
  8. Tony says

    January 11, 2017 at 3:25 pm

    Hello. I done the registry change and it worked great. Thank you! I now have the "Contacts" show up when I make a new appointment.

    I was wondering if what I am trying to do is even possible but what if I went into my contacts list and selected the person who I had previously put in an appointment for (I selected their name in "Contacts" when I created the appointment).

    Am I able to see any associated calendar appointments for this person? I don't see anything in the contact card that would display this type of information. It's just so if I am scrolling through my contacts I can go in and check if there are any appointments associated with them. Hope this makes sense as I am not sure if I'm explaining it correctly.

    Reply
  9. Mark says

    December 21, 2016 at 3:55 am

    Thanks so much for the Regedit instruction - it has worked like a charm! (Why would Microsoft take away such a facility from the Options settings I wonder? What a shame.)

    Reply
  10. Mike says

    December 12, 2016 at 9:36 am

    I always have problems when updating to new outlook versions. My "tasks" and "calendar" appointments no longer link to the contact. I am trying to use office 365. I say your regedit code but also saw a post that said it wouldnt work for this version. I use outlook for my customer management system and it would be a real pain to have to start using act or something. Thanks

    Reply
    • Diane Poremsky says

      December 13, 2016 at 12:15 am

      Are you importing when you upgrade? If you keep the same mailbox or pst file and open it in the new version, you shouldn't lose linking. You will lose them if you use import.

      The contact linking field reg edit will work Outlook 2016 for Windows - both the retail copy and the one from Office 365. (It's the same version, just different licensing.)

      Reply
  11. Jack Brosch says

    November 5, 2016 at 12:34 pm

    I recently migrated to O365 (Office 2016) and once again I've lost all my linked items. Anybody have some VBA code for re-linking them?

    TIA

    Reply
    • Diane Poremsky says

      November 6, 2016 at 8:15 am

      I don't have any code that fixes the new 'linking' - code that works with older versions probably won't work with 2013/2016 because they made changes to the feature.

      Reply
  12. Nancy says

    October 12, 2016 at 6:22 pm

    I'm having the following problem and I'm just guessing it has to to with contact linking. Recently my Outlook 2010 started 'crashing' - says Outlook has stopped working and needs to restart. It's on Win 10. It worked fine on Win 10 starting on 5/17/16 on a Surface Pro 3, changed to Lenovo Win 10, all was fine - 1month later changed to a Dell Win 10 (don't ask...), all was fine on that for 3 weeks and now on this 2nd Dell Win 10 constant problems. Email is fine. Calendar is fine. When I open a contact it happens and I think it's mainly when that contact has contacts linked. Dell support tried everything. First they said it was something in the OS. Was fine for 2 wks then this a.m. problem came back. They did some stuff and then I suggested reindexing which we did. Seemed better. Tonite happening again. I am emptying out my linked contacts on important contacts for which I can NOT afford to not have them open. I think it's some incompatibility brewing between Outlook 2010 and Win 10. I refuse to leave Outlook 2010 for the very reasons below - cause of all my favorite features being taken out. Any suggestions? If anyone would be able to solve this, it's you. That much I HAVE learned over the years.

    Reply
    • Diane Poremsky says

      November 5, 2016 at 9:49 pm

      i don't think it is something in the os specifically, but outlook 2010 is not supported on windows 10. It will work fine for most people, but there can be issues, which are unlikely to be fixed due to it's age. iwould definitely make sure all updates are installed then run a repair. I'm not aware of an issue with linked contacts -but it is a feature they are looking to remove.

      Reply
  13. Yin Q. says

    October 4, 2016 at 9:41 am

    Hello Diane!
    How can my coworkers and I share contacts? It's hard to keep up with our reps individually.

    Reply
    • Diane Poremsky says

      November 5, 2016 at 9:43 pm

      if you use exchange, yes, you can share them with others on your exchange server. if you don't use exchange, you need to use a sync utility such as the ones on this page - https://outlook.live.com/owa/?path=/options/mail

      Reply
  14. Mike Haley says

    August 16, 2016 at 7:37 pm

    This is great, However, I was actually looking for the history view that enabled you to see what tasks, calendar items, and emails were associated to the contact (by date). It used to be under Contact > All Fields > History (or Journal) in the earlier Outlook version(s). Is that only available in Business Contact Manager? It was a really helpful tool but now I don't seem to be able to locate it or find it on the web. Thanks in advance.

    Reply
    • Diane Poremsky says

      August 17, 2016 at 12:13 am

      What version of Outlook? The Activities tab is gone from 2013 and 2016.
      https://www.slipstick.com/outlook/outlook-2010/outlook-2010-contact-activities/

      Reply
      • Mike Haley says

        August 18, 2016 at 1:21 pm

        I have Outlook 2016. Yes, it was in the activities tab. Is there a way to view the contact history? That feature was really helpful and I can't understand why MS would remove it.

      • Diane Poremsky says

        August 18, 2016 at 2:38 pm

        You'd need to search journal to find it. i have a macro that makes it easier to search - https://www.slipstick.com/developer/instant-search-messages-selected-contact/

  15. Conrad Freeman says

    August 4, 2016 at 3:49 pm

    Great solution, thank you. Followup question, I am in 0utlook 2016 on Exchange Server, when I use the link in an open contact, it opens an abbreviated contact screen Not sure how else to describe it), not the full screen that includes the notes. Same thing happens when trying to open a contact from an e-mail address. Is there a way to eliminate the abbreviated contact screen and go straight to the full screen?

    Tried to post a picture, not technically savvy enough

    Reply
    • Diane Poremsky says

      August 4, 2016 at 4:07 pm

      That is the contact card. You can't disable it. There is a reg key that uses the old contact form when you right click on an address to save as contact.
      On notes: there is a Note tab on the contact card. If the Save button is active, click Cancel and then click the Open contact link under View source. While still not as nice as using the contact form directly, these make it less painful.
      Contact card

      Reply
  16. Luca Grande says

    June 21, 2016 at 7:24 am

    Hi Diane, it's possible to have same field in outlook for mac ?

    Reply
    • Diane Poremsky says

      June 21, 2016 at 9:46 am

      No, sorry, this is Outlook windows only. (It might be removed in a future version.)

      Reply
  17. Peggy Duncan says

    April 25, 2016 at 8:57 pm

    Diane, Thanks, as usual! I tried this using the Chrome browser...didn't show the Run command. Switched to Edge for success.

    Linking contacts is something I do all the time. I can remember one person but not the other, but I always associated one with the other. This feature solved the problem.

    Reply
  18. T White says

    April 7, 2016 at 11:39 am

    Can you tell me how to change the address book once the contact linking is on. It is pulling my personal contacts but I need it to pull contacts from a global address book. The global address book is not on the list to choose. Thank you!

    Reply
    • Diane Poremsky says

      April 25, 2016 at 10:04 pm

      All of your data files should be listed in the dialog when you click Contacts button.

      Reply
  19. Jim Tortorelli says

    March 20, 2016 at 11:39 am

    Your manual instructions say to work in "…Software\Policies\Microsoft…" but the ready-to-use reg file makes the entry in "…Software\Microsoft…" Does it matter?

    Reply
    • Diane Poremsky says

      March 20, 2016 at 9:29 pm

      Either key will work. (There is a reg file for each one)

      Reply
  20. Victor Zamora says

    February 25, 2016 at 9:09 pm

    Hi Diane,
    Can you do this in BCM? When I transfer/copy Outlook Contacts into BCM, the form is missing the field.

    I'm using W10/Office Professional Plus 2013 with BCM.

    Reply
    • Diane Poremsky says

      February 26, 2016 at 4:10 pm

      No, it's not supported in BCM. The feature is deprecated in Outlook and could be removed in a future version.

      Reply
  21. Edward says

    February 1, 2016 at 1:58 pm

    Thanks to people like you Diane, we can get the correct information that seems to take a lifetime to get from MS.

    Reply
  22. knw says

    December 29, 2015 at 5:17 pm

    Hi Diane, thanks for this article (again!). Suggest you might edit/update the instructions to say that when you enter the new DWORD registry key, and Regit asks you whether you want to create a 32-bit or 64-bit value, you MUST use a 32-bit value (even if you're on a 64-bit system).

    (I tried both, and Outlook only recognizes if you use 32-bit value. I'm using Outlook 2013 on Windows 7, 64-bit machine)

    Reply
    • Diane Poremsky says

      December 31, 2015 at 11:25 pm

      I've never seen regedit ask anything - there is only one DWORD type tho.

      Reply
  23. Gord says

    November 9, 2015 at 11:46 am

    Thanks for the tip...very valuable

    Reply
  24. Chris T says

    August 19, 2015 at 6:07 pm

    Thank you so much. I am in a new job which is requiring me to utilize Outlook more effectively. This post has saved me a ton of time. Thank you, and keep up the great work!

    Reply
  25. tmiq says

    April 18, 2015 at 10:17 am

    If Microsoft is planning to eliminate the Contact Linking feature, maybe now is the time for Outlook users interested in seeing this feature brought back to start e-mailing the Outlook team about this. Also, if you are currently using the Outlook 2016 Preview version, you can click on the Smile Icon in the upper right corner of the program and send a "frown" and detail your complaint about not having this re-enabled. If enough people complain, maybe they'll listen. It seems Microsoft is listening a bit more lately. Maybe they'll listen on this issue. This is just the sort of thing they really should be accommodating to customers on.

    Reply
  26. tmiq says

    April 18, 2015 at 10:05 am

    Might anyone know how to enable Contact Linking in Outlook 2016 Preview Edition. I'm trying it out now, but am finding that Contact Linking cannot be enabled in the same as is spelled out in this article for Outlook 2013.

    Reply
    • Diane Poremsky says

      April 18, 2015 at 12:31 pm

      You need to change the 15 to a 16 in the reg file - Outlook 2016

      Reply
  27. Elena V. says

    March 27, 2015 at 10:37 am

    Attention! I activated the obsolete Contacts box on Outlook 2013 Task form and after several months the links in the Contacts stopped working causing Outlook freeze!!!
    This has happened on several workstations already. Is anybody experiencing the same problem? Is there a fix?

    Reply
    • Diane Poremsky says

      March 27, 2015 at 11:07 am

      I wasn't aware of that. When did the problems start? Are you also using Social connector with the linkedin provider? The linkedin provider was disabled about 2 weeks ago and if you have any linkedin contacts linked, it could cause issues.

      Reply
  28. Cameron Piper says

    March 9, 2015 at 10:24 am

    Diane,

    Thank you for the response. I am willing to develop the idea, but I was wondering whether you think it would be possible to set up a button on a custom form to launch a userform that would use vba to populate a list of all related interactions with a contact. Ideally it would be on another tab in the custom form, but I guess I can settle for a popup userform if necessary. I wonder if there would be a way to make the interactions live (click on it and it opens the task, appointment, or email - maybe an "open" button next to each item) rather than static (just a list of those items)? Thoughts?

    Reply
    • Diane Poremsky says

      April 8, 2015 at 9:02 am

      I believe that is it possible with enough coding. :)

      Reply
      • Jack Brosch says

        November 5, 2016 at 12:39 pm

        Reminds me of the old consulting adage .... cheap / verbose / quick - client picks 2, I pick the third!!!!

    • Diane Poremsky says

      April 13, 2015 at 5:54 pm

      You can use command buttons linked to macros to open the selected items. It takes a bit more programming, but is doable.

      Reply
  29. Cameron Piper says

    March 7, 2015 at 7:50 pm

    Diane,

    Now that I am able to link my contacts to their tasks. Is there a way for me to show all of the tasks for a contact? I thought there used to be a tab on the contact form a couple of versions back that could do this, but I couldn't find anything. Ideally I would be able to add this feature to a custom form, any thoughts?

    Reply
    • Diane Poremsky says

      March 9, 2015 at 1:42 am

      Older versions of Outlook has the Activities tab in Contacts that showed all activities. That was removed from Outlook 2013. You'd need to use Instant Search - I have a macro that triggers an instant search for a contact (saves typing their name :))

      Reply
  30. Ahmed says

    October 17, 2014 at 3:35 pm

    How to create a user defined field on such a task to get data from this linked contact e.g. job title, phone number ... etc

    Reply
    • Diane Poremsky says

      October 17, 2014 at 11:24 pm

      if you want to include contact information in a task, you'll need to use vba code behind the task form.

      Reply
      • Ahmed says

        October 18, 2014 at 1:56 am

        Thanks Diane. Have got limited experience with VBA. Is it possible to post a sample code, which I can modify to suit the information that I need?

      • Diane Poremsky says

        November 26, 2014 at 1:42 am

        I don't have any code samples that do anything like this. Sorry.

  31. Ina says

    October 2, 2014 at 1:23 pm

    Thanks a MILLION!

    Reply
  32. David Baum says

    September 28, 2014 at 4:35 pm

    Is there a way to send you a screen capture

    Reply
    • Diane Poremsky says

      September 28, 2014 at 10:04 pm

      send it to diane at slipstick.com and I'll take a look at it.

      Reply
  33. David Baum says

    September 28, 2014 at 2:15 pm

    Registry Key set and confirmed in Regedit
    Outlook 2013 restarted no go
    Windows restarted no go

    Reply
    • Diane Poremsky says

      September 28, 2014 at 3:49 pm

      I don't know what is wrong - it works on every system I've tried it on. Sorry.

      Reply
  34. CyberOldie says

    September 28, 2014 at 12:06 pm

    I am unable to see the field. Using Outlook 2013 in Windows 8.1 Pro environment on Sony Ultrabook. Resolution 1920 by 1080. The People pane is minimized and the Outlook active window i maximized.

    Reply
    • Diane Poremsky says

      September 28, 2014 at 1:49 pm

      Did you set the registry key to enable it? You may need to restart Outlook after setting the key.

      Reply
  35. Hans Wiemann says

    August 18, 2014 at 4:00 pm

    How do you modify the macro above "New Journal entry for Contact" to also populate the "Contact Link" field at the bottom of the Journal?

    Reply
    • Diane Poremsky says

      August 21, 2014 at 7:21 am

      Add .Links.Add oContact in the with /end with block.

      Reply
  36. Alice Meyers says

    August 6, 2014 at 2:56 pm

    The download didn't execute so I edited the registry manually, using your step-by-step instructions. Thank you so very much!

    Alice

    Reply
  37. Neill says

    July 30, 2014 at 11:21 am

    Diane

    Thank you so much for this, my whole contacts and sales routine was based around this link on Outllook 2010 and I am really not capable of messing around with the registry, so your download was absolutely brilliant.
    Thanks again for saving me so much trouble.

    Kind regards
    Neill

    Reply
  38. David Abrahams says

    July 30, 2014 at 9:57 am

    I am sure MS does everything by email, therefore has meetings, many of us make arrangements by phone and don't clutter inboxes with extraneous emails. I want to look at a contact file and mind "appointments". I will return to using my previous contact manager and strongly recommend against anyone using Outlook 2013. Thanks

    Reply
  39. David Abrahams says

    July 29, 2014 at 11:11 am

    OK, how about the opposite problem. I would like to look at a contact file and find the appointments, if any, for that contact. Usually if I look at an appointment it tells me the contact; but I want to look at the contact and see any linked appointment, No comment on the "improvements" made by MS. Thanks

    Reply
    • Diane Poremsky says

      July 29, 2014 at 9:56 pm

      If the meetings are not in the Meetings tab on the people pane, you'll need use instant search. I have a macro that searches the inbox - https://www.slipstick.com/developer/instant-search-messages-selected-contact/ - it can easily be changed to search the calendar.

      Reply
  40. Gilad Perry says

    July 14, 2014 at 11:09 am

    Thank you SO MUCH!!!

    Reply
  41. Craig says

    May 20, 2014 at 5:17 pm

    Thanks Diane, I got over the butterflys with the regedit, looked for the common threads, and did it. Worked first time. So relieved, so happy.
    Cheers,
    Craig

    Reply
  42. John says

    April 28, 2014 at 12:07 am

    Thank you so much Diane. I am just finding this is the best site on the net for all things Outlook. And you can go to the column choser and add "contacts" and the linked contact will show.
    Cheers
    John

    Reply
    • Diane Poremsky says

      April 28, 2014 at 12:58 am

      Thanks for the tip, I'm sure it will help others!

      Reply
  43. tmiq says

    March 26, 2014 at 5:20 pm

    Thanks for your response. What you say, I've heard before and it does make sense.

    What you describe -- the change in programmers who don't know the significance of the previous programmed features -- is a problem for end users. As you say, those programmers are there for a version, maybe two. Outlook users are usually a little bit more long-lived; what's a good guess, maybe 3-5 versions? Also, the customers pay for the software. In my case, I have about 70 Outlook/Office 365 users to manage. Some users express dissatisfaction with the changes with a huff, but what can they really do? Nothing. They'll say, "Do we really have to go with the newer version?" So I get to deal with and teach these end users how to deal with unwanted changes and loss of control of obscure, but cool features that a developer deemed "obsolete." Hmmm... Yep, some changes are inevitable, but some changes they make really do leave end users scratching their heads asking, "Really? Is it that difficult to leave a cool, but obscure feature or option in place?

    In regard to the Win8.0 vs 8.1 event, my point in the previous post is better made in the Wall Street Journal story titled "The Morning Download: Microsoft Says CIOs Helped Fix Windows 8" dated October 24, 2013. The article explains the influence IT people had with Microsoft because Microsoft reached out to them. It is a very good article.

    In the end, Microsoft needs to try harder to listen more closely to both the end users and the people who support the end users -- both on the operating systems and on the applications such as Outlook. I'm not sure how that happens, but they really need to examine this. I hope they do.

    Reply
  44. Thomas says

    March 25, 2014 at 9:15 pm

    Hi Diane,

    Thank you for providing this info and all the other feedback on all things Outlook. We all appreciate it.

    It frustrates me to no end the way Microsoft's Outlook developers seem to constantly to edit out features that many of us love. WHY, WHY, WHY.

    You seem to know Microsoft well. How can any one get through to them? What can users do? It seems as if they are totally isolated and have no empathy to users who want just a little control over their Outlook experience.

    Do you have any advice on how to get through to these decision makers at Microsoft. There has got to be a way to get their attention.

    Thanks to you or anyone who can provide any advice or insight.

    PS - It seems that Microsoft only seems to listen when they screw things up bad enough that I.T. professionals refuse to endorse new systems. That's what happened with Windows 8.0 and led to 8.1 -- Microsoft got out there and listened. I sure wish they'd do that with Outlook. I guess I'm a little concerned about the next version of Outlook. I guess we will see...

    Reply
    • Diane Poremsky says

      March 26, 2014 at 12:41 am

      Hey, I like Win8 and hate the changes in Win8.1. :) My secret was learning the Windows key is my friend. Once that stuck in my head, it was much better.

      I don't think they lack empathy, but they do change programmers every couple of years, and product managers usually only stay for one version - so often the guy who wrote the feature and knows about it, moves on and the new guys don't know the features, and writing new code is easier than reading old code. They have some younger guys there now who had no idea what Journal is.

      Reply
  45. Lena says

    March 18, 2014 at 8:58 am

    THANK YOU SO MUCH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Reply
  46. annconnollyremax says

    February 20, 2014 at 10:27 am

    Thank you Diane! With this field missing when setting an appointment the contact name would not sync to my phone which in turn I could not access the contacts record with phone number. What good is an appointment if you don't now who its with!! The useful things Microsoft is stripping out of outlook is driving me crazy I was a heavy user of the Journal feature in Outlook which is GONE. I logged all my calls with clients along with other activates connected with them. Is there a fix for this or an add-on to outlook to accomplish this?

    Reply
    • Diane Poremsky says

      February 21, 2014 at 11:19 pm

      You can turn the field back on it Outlook but because the underlying linking was removed, it may not work. I'm not aware of any addins that will help with this if enabling the linking fields doesn't help.

      If you just need to see the contact name & details, you could use a macro to add it to the appointment body.

      Reply
  47. Elena says

    February 19, 2014 at 5:22 pm

    DWORD (32 bit)! on 64 bit operating system

    Reply
  48. Steven says

    January 29, 2014 at 1:20 pm

    Thank you, registry entry worked like a charm, I really like and use the contact linked to the appointment feature.

    Reply
  49. Michele says

    December 16, 2013 at 10:26 pm

    Hi Diane and thanks for solving one of Outlook's more annoying problems.

    I have contacts saved in different folders (one for contacts, one for companies) and I'm wondering if you know a way to change the default folder the "Contacts" button searches. That is, have it default to the folder called Accounts rather than the folder called Contacts.

    Reply
    • Diane Poremsky says

      December 18, 2013 at 12:31 am

      I'm not exactly sure what you mean, but if you mean you want the Accounts folder selected when you click the contacts navigation pane, you can use a macro to set the default folder. See Always open Contacts to a specific contacts folder for a code sample.

      Reply
  50. Daniel says

    September 28, 2013 at 12:53 pm

    Thank you so much, This was driving me crazy. I organize my Tasks for employees using this field. Worked like a charm. Thanks again.

    Reply
  51. Phil says

    July 26, 2013 at 2:04 pm

    Thanks so much, I do not know where I would be without this feature.

    I am not very technical and mucking around with the registry was a concern but seems to have worked fine.

    Wonder what other essential elements Microsoft have not carried forward on to 2013 in their wisdom...not!

    Reply
  52. mike says

    July 16, 2013 at 5:11 pm

    Thanks for the info. I have been using 2007 b/c I could never get 2010 to do what I need. I have to be able to open my contact, add appointment (or task), then set the date time. Then I need to go the the calendar (or tasks) to open the appointment...and be able to click on the contact that it is for....which brings up that customers info. This would never work on 2010, even with the linking enabled. Do you think it will work on 2013? Thanks so much.

    Reply
    • Diane Poremsky says

      July 16, 2013 at 6:57 pm

      It *should* work, but if it didn't work in Outlook 2010 for you, I don't think it will work in 2013. The feature hasn't changed at all.

      Reply
      • mike says

        July 16, 2013 at 8:25 pm

        It drives me nuts that I can't use the latest version for this reason. I just can't understand why I am the only one that ever used this feature. So there is no way to get someone to modify the program? If there was, I would certainly pay for that patch. Thanks so much

      • Diane Poremsky says

        July 16, 2013 at 8:34 pm

        No, sorry, it cant' be patched and no, you aren't the only person that uses it, although it doesn't get a lot of use. Contact linking is being removed from future versions of outlook. It's in 2013 for backwards compatibility. It's being replaced by the social connector, which is better in some ways, worse in most ways for things like this. :(

  53. Frank Clarijs says

    June 26, 2013 at 3:24 am

    Minimised the People Pane as suggested. Could not find the View tab, but while searching discovered that the issue disappears if I maximise the window: then the "contacts..." field becomes visible. Thank you for your help

    Reply
    • Diane Poremsky says

      June 26, 2013 at 6:51 pm

      Yeah, that would help too. :) Sorry I didn't mention it, but for some reason I thought it was maximized. (Outlook was designed for 1024x768 or larger screens using default Windows settings.)

      Reply
  54. Frank Clarijs says

    June 25, 2013 at 8:19 am

    I can see the "Contacts..." field when I create a new contact, but once the contact is saved with some text in the "Notes" it gets hidden behind the bottom bar where the icon image of the user is put, together with other -social- information. I have no scroll bar to move it in a place where I can reach the field. Help?

    Reply
    • Diane Poremsky says

      June 25, 2013 at 10:33 am

      Sounds like you either have a smaller screen or use low resolution/larger fonts. Do you have the People pane minimized? (double click on the bar to the left of the small images on the right or use the caret icon to minimize it.) If it's minimized, you can turn off the People Pane from the View tab.

      Reply
  55. Victor Zamora says

    March 17, 2013 at 10:32 pm

    BTW, do you have an answer to the BCM mess they have? I have a massive BCM 2007 database and my BCM 2013 just can't import it....I read the KB 2793723 but I am extremely confused:
    "Important If you are using Business Contact Manager for Outlook 2007, you must download the full installation from the links below. There is no upgrade path for a Business Contact Manager V3 database to a Business Contact Manager V4c database."

    So, do I need to download the 368.7MB, uninstall my BCM 2007, reinstall this thing and then what??!?!!??

    Please let me know...PLEASE...I can be reached at victor@paalz.com

    Reply
    • Diane Poremsky says

      March 18, 2013 at 5:58 am

      You do need to download the full 368 size file. I didn't test the upgrade scenario yet (I lost all of my virtual test machines in a hard drive failure :( ) but I would run the upgrade file and see if it tells you to uninstall 2007 first or if it will uninstall it for you. I'll try and get the upgrade scenario tested today.

      Reply
  56. Victor Zamora says

    March 17, 2013 at 10:09 pm

    THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU, THANK YOU.

    XOXOXOXOXOXOXO,

    Victor Zamora

    PS Office 2013 developers are idiots.

    Reply
  57. Prabir Mittra says

    November 6, 2012 at 8:27 pm

    I have found the OL 2013 has problems reading the pst file of 2010, the contact links can be displayed in 2013 but the link does not work.

    Reply
  58. Prabir Mittra says

    November 6, 2012 at 8:09 pm

    Why does MS keep taking off good things of the previous versions when a new version is introduced. Many of us don't want to use the cloud or internet collaboration or social networks.

    Reply
    • Diane Poremsky says

      November 6, 2012 at 8:32 pm

      I wish I knew the answer to that. It annoys me to no end that they get us hooked on features then they take them away after a couple of versions.

      Reply

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