While experienced Outlook users have troubleshooting Outlook down
pat, newer users often don't know where to begin so they start by
uninstalling and reinstalling Office or Outlook. Because most
problems are caused by corruption in the user configuration files
and registry entries or by third party add-ins, and these are
preserved during a reinstall, uninstalling and reinstalling won't
help much. Along with configuration settings and add-ins, corrupt
items in the mailbox may cause problems and these are fixed by
either starting Outlook using special commands or identifying and
deleting the item.
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This is an all too common question:
"I have several hundred emails archived in Outlook and I want to
create a mass distribution list without opening each email and
pasting the addresses into my address book. Is there a simple, fast
way capture all of the addresses at once?"
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A reader asks:
Can I run rules in OWA?
It depends which version of Exchange you use. The OWA that Exchange
5.5 and Exchange 2000 use don't support rules, Exchange 2003's OWA
does. You can even create rules based on the address or subject of
an existing message using the right click context menu or by
clicking on the Create rule button in an open message. OWA doesn't
support the "Run Rules Now" feature found in Outlook and new rules
won't apply to existing items. You'll need to open your mailbox
using Outlook 2003 to run the rules on the existing items. With the
exception of client side rules which are only supported in Outlook,
rules created in either Outlook 2003 or OWA can be edited by the
other application. Although rules created in Outlook 2002 can be
edited in OWA, rules created in OWA can't be edited or Run Now in
Outlook 2002.
When daylight time changes each spring and fall there it never fails
that a number of people complain that their e-mail's received time
stamp is off by an hour.
It's not Outlook's fault. Check the time zone and daylight
time setting in Windows Control Panel Date and Time applet. If
you live in an area that uses daylight savings time, do not
change the system time or use a different time zone to adjust
for daylight savings time, use the Automatically adjust the
clock for daylight time option. If it's correctly set, change
the time zone and the daylight time setting to something else
and apply, then change it back to the correct setting.
Next, check the time zone setting in Outlook's Tool, Options,
Calendar settings, Time Zone. While it should have the exact
same settings as the Date and time applet, occasionally it
won't. As with the Date and Time applet, change the zone and
apply, then set it back to the correct settings.
If the time on every email is still off one hour, contact
your email administrator, the problem is with the server time.
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