Left Navigation bar for Rules



Click here to subscribe
to our weekly newsletter
Exchange Messaging Outlook

EMO back issues




Telephony Tools

google ad 120x240 white banner - Outlook pages

These utilities provide telephony capabilities other than voice mail, such as:

  • Reading your e-mail to you over the telephone
  • Using CallerID to pop up a Contact entry 
  • Recording a sound file for transmission via e-mail 
  • Uploading phone numbers from your Contacts folder to your cellular phone
  • Place phone calls to Outlook contacts 
  •  

    More Information 

    Tools in the Spotlight

    SupportCalls with Outlook ITIL guided and automated help desk system seamlessly integrated within Outlook. Use Microsoft Exchange (for Team Edition) or local PST (for Personal Edition) for storing support cases. Provides support team with tools to log, collaborate, analyse and assist in the resolution of issues. Auto-process incoming supports requests and send automated emails or SMS alerts. Leverage the web with ASP.NET websites for both remote technicians and callers. Integrated knowledge base, asset tracking, SLA and statistics. Use Skype to make calls, send SMS. Fully Supports Outlook 2002 to 2010. Available in Personal and Team Editions.

    More Tools

    Active Call Center Formerly Personal Receptionist. Voice telephony software that allows you to listen and reply to Outlook messages over the phone and build your own phone attendant . Many other general telephony features and VBScript for customization. Supports Caller ID. Requires Outlook 98 or Outlook 2000.
    Call Tracker System tray application to detect incoming calls and use Caller ID to pop up Contact details, even create new Contact and Journal entries.
    CallAudit Voice Voice telephony software that displays Outlook contacts using CallerID, creates new contact records where needed and delivers incoming voice mail and faxes to your Outlook Inbox.
    ESTOS ProCall Make calls to Outlook contacts and record incoming calls in the Outlook Journal. Displays caller names for incoming calls. Supports English, German and Italian. Does not trigger Outlook email security update prompts. To integrate your PBX with your computers systems, check out ESTOS TapiServer.
    IdentaFone Multi-Line Caller ID software compatible with various manufacturers' multi-line caller ID hardware to monitor many lines. Incoming calls can pop up Outlook contact records. Displays status of all lines, and provides detailed utilization reports.
    IdentaPop Pro Caller ID add-in for Outlook displays either the Caller ID or the related Outlook contact. For callers not in Contacts, you get the option of creating a new Outlook contact. Call logging and blocking also included.
    MailAmp Record spoken mail messages in MP3 format. Free version allows up to 30 seconds of recording. Commercial version allows unlimited recording time. Outlook 2000 or later.
    Merlinia Outback An advanced in/out board with Outlook calendar integration giving the receptionists a complete overview of "who's out and who's back", both now and in the near future.
    Objective Voice Email Create and send voice e-mail messages.
    Realize Voice Speech recognition program that can dial numbers in your Outlook address book on voice command. Also allows you to capture and playback keystrokes with "voice macros."
    Sensedesk Voice Recorder for Outlook Outlook 2000/2002 COM add-in to create new mail messages with attached MP3 format voice recordings. Other formats supported include WAV/PCM, WMA, G726.
    SkypeDialer for Outlook Ceptara's SkypeDialer is an Outlook 2007+ Add-in that provides a simple interface into the Skype Application to expedite Skype phone call set up, enable note taking, and track time using a Journal item timer. It adds a Call Manager that is launched via an Outlook Contact right context menu and through a new 'Call' button on a Contact window. The add-in integrates seamlessly with Ceptara's Organizer for Outlook. SkypeDialer is Freeware.
    TeleMessage MS Outlook Plugin Use the global TeleMessage messaging service to send messages from within Outlook to telephones (using a text-to-speech engine), fax machines, pagers, SMS devices, email addresses, and instant messaging applications.
    VistaPoint Companion for Microsoft Outlook Add-in to connect Outlook 2003 to VistaPoint Integrated Call Manager to pop up contact information for incoming calls.
    Back to Top

    More Information

  • To log a phone call to an Outlook contact
  • Call Discrimination
  • Voice Mail Services -- some of these, both personal and enterprise, support Caller ID
  • Michael Dunn's TAPI Site - FAQ -- FAQs and other resources from a TAPI developer and MVP
  • Caller ID FAQ
  • This page is printer friendly
    Last modified on Monday, April 05, 2010
    Copyright Slipstick Systems. All rights reserved.
    Send comments using our Feedback page

    Home | What's New | Exchange Server | Outlook | Utilities
    About Slipstick | Feedback | Privacy Policy | Archived Pages | Link to Us | Advertise

    Submit New or Updated Outlook and Exchange Server Utilities

    Hosted by Intermedia.net