If you are using a Yahoo, AOL, CompuServe, AT&T and other ISP accounts hosted by Yahoo and are having problems signing when you use Outlook desktop software, this is for you:
If you are unable to set up an Yahoo or AOL account in Outlook desktop, receiving an error that your username or password is wrong, you need to use an app password.
If the account is already configured in Outlook, you'll see this error message in the Send / Receive Progress dialog:
Task 'Synchronizing subscribed folders for ***@***.com.' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for ***@***.com. Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'
You'll see this message when you add a new account:
Something went wrong
We couldn't log on to the incoming (IMAP) server. Please check your email address and password and try again.
Unlike Gmail, iCloud and Outlook.com, you do not need to enable 2-step authentication or the secret key feature to use an app password.
To generate an app password to use in place of your "real" password:
- Log into your account security settings in Yahoo or AOL and click on Manage app passwords.
- Type a name for your app then click Generate. (The name is to make it easier to delete (revoke) a specific password if you need to later. You can use the app password in any application.)
- Copy the password and paste it into Outlook’s password dialog. If you type it in, don’t include the spaces, they just make the password easier to read.
To change the password in Outlook 2016 and newer, use the File > Account Settings > Server settings menu.
Use Ctrl+V to paste the password in the password field then click Next.
In older versions of Outlook, you can change the password in Account Settings. Go to File > Account Settings > Account Settings. Double click on the account and change the password.
I recommend copying and pasting the password into OneNote, Outlook Notes, or Notepad (or wherever you save things) so you have a copy if you need it with another mail client. The app password is valid until you revoke it.
Yahoo Security settings pageArticles explaining the change:
Ways to securely access Yahoo Mail
Ways to securely access AOL Mail
AT&T Yahoo accounts
For AT&T email accounts hosted at Yahoo, you need to log into your AT&T profile to create the app password.
- Select the email account that you want to get a secure mail key for. (You’ll find a drop-down menu at the top if you have multiple accounts.)
- Go to Profile > Sign-in info.
- Scroll to Secure mail key and select Manage secure mail key.
- If you have more than one email address, select the one you want to use.
- Select Add secure mail key.
- Enter a nickname for the secure mail key to make it easier to recognize.
- Select Create secure mail key.
- Select Copy secure mail key to clipboard.
- Paste it into the password field in outlook.
Paula Schafer says
Hi,
There is no place for me to enter the app password!
Diane Poremsky says
When you get that dialog, you don't need an app password - that version of Outlook will give you the yahoo log in screen so you can use your real password.
Paula Schafer says
Thank you Diane. It does eventually populate a Yahoo screen, but I don't have a Yahoo account, and it rejects my AOL email account password.
Diane Poremsky says
Ah, that's right. Verizon uses AOL servers, not Yahoo. You will need an app password for it. You need to add the account manually as it will try to add it using yahoo servers. Because Outlook doesn't support oAuth2 for AOL, can do this either from Outlook - in the white add account screen, click Advanced options and then click in the option for manual setup - chooe pop or IMAP on the next screen and enter the app password. If it fails, you'll need to enter the correct servers (click the middle button on the screen with the failure message). Or close Outlook and use Control Panel > Mail to add it.
POP3: pop.verizon.net
POP3-995-SSL
IMAP: imap.aol.com
IMAP-993-SSL
SMTP: smtp.verizon.net
SMTP-465-SSL
Link to POP - there is a link on that page for IMAP settings.
https://help.aol.com/articles/verizon-move-to-aol-mail-updating-your-third-party-email-program-or-mobile-device-with-your-new-account-information-pop3
Sandra Kay says
God bless you! After literally days of going through countless pages on Yahoo/Frontier and digging all over the internet to find why suddenly my emails weren't coming to my computer (phone wasn't affected), I came across you. With your guidance I fixed the problem in just a few minutes! Thank you, thank you, thank you a million times over! Lots of good Karma coming your way 😊😊😊
Norm Carter says
I am trying to add my AOL mail account (old verizon.net email address) to Microsoft Outlook for Mac. I selected "Not Yahoo" and then chose IMAP as a provider. Is that enough for it to know that this is an AOL account? I obtained an Outlook app password from AOL and used it, but I get the message, "Unable to sign in. Try again or create an app password for this account.
DInyar says
I have been using Outlook 2016 for emails for my three verizon.net accounts for a long time. When the switch was made to AOL, I was able to use the AOL-generated passwords, and continue to use Outlook on a desktop and a laptop. A few days ago, I had to reinstall WIndows 10 on the laptop, which meant that I had to set up the Pop3 email accounts in Outlook. I tried using the AOL-generated passwords from before, and they did not work. I had not touched the desktop outlook set-up, and it was running fine. I wondered if I had to regenerate the AOL-generated passwords on the laptop, which did not make sense, but I figured I'd try it. No luck on the laptop, but the desktop kept running.
Last night the desktop had a hardware failure (I think it's the power supply), so, for now, I am accessing my emails through the AOL website.
I would like to keep using Outlook on my laptop. My question is whether I should go back to the original AOL-generated passwords, or the ones I recently generated using the laptop, or regenerate them again on the laptop.
Also, how does that affect my ability to use my prior emails, that I had copied over using the .pst folders from the desktop?
Thanks for your help.
William Kwalwasser says
Well, I finally generated an app password for Outlook 2016 on AOL, and used the settings 995 and 465 for the incoming and outgoing servers . I can update my settings on Outlook with no error messages. I can't receive emails! Processing forever. Is this an Outlook problem?
Bill D says
BTW, I am one of those Verizon customers who got ported over to AOL mail a while ago, if that makes a difference. That said, I've been using the AOL generated app password with both T-bird and Aquamail for at least two years and it's been working so far. Just wondering if changing my AOL webmail password will break something...
Bill D says
If I simply change my AOL mail password on AOL's webmail client, do I also have to generate a new app password on my third-party email client? Or are they completely unrelated? I'd like to change the AOL webmail password for routine security reasons, but hoping I don't have to change the app password on Thunderbird or Aquamail again...
David says
I have opened a dozen tickets with AOL support for the broken password generator app. Their reply is to just keep trying. I used to run a helpdesk. If I told my customers that, I would have been fired. Some here have reported it is working sproradically but I have tried every day, different times of the day for the last 6 weeks, with no luck. Web mail works, but I have 22 years of saved messages in Outlook folders. Hate to give that up. I'm already paying for the AOL Plus, you'd think they would be more interested in keeping customers.
Diane Poremsky says
Yeah, its poor customer service, but it does seem to work... eventually. It took me about 4 weeks to get a code. Knock on wood... it works every time since (not that I get new app passwords often).
Jeeff says
I just tried... and yesterday, no go. I'm on Windows 11 Pro if that matters, which I doubt.
I agree, I'd have been fired so fast. (Lifelong IT guy - back-end: Data Centers, servers, etc. Been doing this so long that I was on the second Windows version (3.1).
I need to get this to work, like you. AAAAARRRRRGGGHHH. Not like a pirate!
Frustrated with AOL says
I spoke to AOL customer service today and they advised the "Gen app password" service is no longer supported. In order to access my email I need to use the web browser; phone app or purchase their desk top gold service which provides an AOL desktop app.
Diane Poremsky says
I just helped a client set up an app password on Monday... and it just worked for me just now.
The generator is buggy and doesn't work about as often as it works... but unless it is a special thing specific to Verizon emails, they are not shutting it down.
Ira T S says
This solution worked for me however, after a few days it reverted back to the yahoo settings. Very frustrating.
Norm VT says
I am not able to use the "Generate app password" but it is telling me that it is unavailable. Is there another way to lower the yahoo email security settings so I can import into my Outlook 2016 software?
Diane Poremsky says
Unfortunately, no you can't change it. The yahoo error comes and goes - I thought maybe it was fixed because it was working for me again. The only option is to wait and keep trying. Sorry.
Dave says
No OAuth2 update for Office 2019 yet
BUT
Generate App Password is working today for Yahoo and AOL.
So go get a couple of passwords and remember to save them .
Diane Poremsky says
oAuth2 should work in 2019 for outlook.com, Microsoft 365 Exchange, and gmail.
Dave says
Yes it does , but Yahoo / AOL have for some reason been left out ?
Dave says
We need OAuth2 to work correctly ,
Office 2019 is minimum version to support this , however OAuth2 is only working for Gmail , not Yahoo / AOL as of yet .
It looks like Microsoft has fixed this for Office 365 but not Office Desktop probably because O365 is a yearly subscription !!
It can be done as Thunderbird works fine doing OAuth2 for pretty much ALL email servers.
The Win 10 Mail app also works fine with OAuth2 on Yahoo servers , but Office does not.
To put it simply if Office did it correctly , during initial setup of Yahoo / AOL it would
bring up a pop up SIGN IN box from Yahoo / AOL to sign into server correctly ,
just like Gmail does or the Win 10 Mail App , negating the need for ANY App password .
When will we get the update for Office ?
The funny bit is Microsoft have been one of the main proponents of OAuth2
but still haven't done Office to comply with it !!
Diane Poremsky says
>> however OAuth2 is only working for Gmail , not Yahoo / AOL as of yet .
None of the Outlook support it for Yahoo/AOL, or iCloud at this time.
Dave says
I agree , but it's a pretty poor show from Microsoft that their once Flagship software has been set aside for more important projects first.
How hard can it really be to get OAuth2 to work for Yahoo / AOL servers in Office.
Microsoft has done it with their MailApp but not ANY of the Desktop version of Outlook in Office.
Diane Poremsky says
The mail app is pretty since - shoe-horning it into 25 yr old Outlook code is more different. I understand they are using an API to connect with google.
I'll check with my contacts in support to see if and when they expect to add oAuth support for yahoo, AOL, and iCloud.
Jay says
Generate App Password not working. Just says "Sorry, this feature is not available right now". Anyone know a way around this?
Diane Poremsky says
It's broken and supposedly AOL is upgrading the server - but who knows when it will be fixed.
Dave says
Go check again , the App password generators for both Yahoo / AOL have come online today !!
Diane Poremsky says
It's but up for some users for several weeks. AOL started working for me maybe a month ago, yahoo about 2 weeks ago. Yahoo was working for a client about 3 weeks ago.
Dave says
Here in the UK I have been checking everyday for the last month , it was only yesterday it actually responded to me asking for a password rather than the "not working atm " error everyone was getting.
It does seem like its maybe location dependant if you get an error ?
Diane Poremsky says
No, its just buggy. :)
Christopher C Finkle says
For the last several days, my Yahoo! Account & Security page creates an error message when I ask it to generate an app password: "This service not available at the present time."
From comments on the page, this situation has been going on for a while.
How do I work around this to connect my Yahoo! hosted .Verizon.net email?
Diane Poremsky says
Are you getting that message with Yahoo? It's been a problem with AOL accounts for several months.
FrustratedAolUser says
When I try to generate an AOL app password for use with Outlook 365, I get "Sorry, this feature is not available right now!". It looks like AOL isn't supporting this any more. Any suggestions?
Diane Poremsky says
It works up until you click the button to get an app password... based on internet searches, its been up and down since late may. Some said it seems to work sporadically. It's not working here today...
tojiwal577@lurenwu.com says
Hey Diane, I have been having similiar issue but on Iphone 4s running on iOS 8.4. I have been using app password since 2020 which is when Yahoo turned on Oauth2, it had been working all this time until September 1st of this year (2022) which is when I started seeing "Cannot get mail: The mail server "imap.mail.yahoo.com" is not responding". I have been having same issue on Aolmail as well from the same day where it complain "The mail server imap.aol.com" . Same issue with pop settings, so I am wondering did Yahoo (& Aol since they are under same ownership) changed some configuration on Sep 1st.
Diane Poremsky says
i'm not aware of any changes they made then - but Yahoo (and possibly AOL) upgraded servers over the summer. Any issues connecting should have fixed themselves by Sept.
Christopher Gay says
I've done this several times, and my Outlook 2016 still won't connect to the server. I keep getting requests for my credentials and this:
Task 'cgay88@verizon.net - Receiving' reported error (0x800CCC92) : 'Your email server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR [SYS/TEMP] Server error - Please try again later.'
Diane Poremsky says
You definitely need to use an app password in outlook.
Tanya says
Thank you! This helped.
Tom says
I tried to set up a Verizon POP account in Outlook 2021 on my PC using your "app password" instructions and it didn't work. I also noticed that the Aol security page is updated and now doesn't have the drop-down application selection menu. I see that in the thread, PaulS (6/14/22) instructs "to use the VERSION of Outlook you are using when you generate the password." Since this menu is no longer offered, what needs to be done?
Diane Poremsky says
Just type in a name - it's just to make it easier to remember where you used it.
PaulS says
thanks - these steps worked for me also!
just remember to use the VERSION of outlook you are using when you generate the password in Yahoo. ex. i use Outlook 2019
Tom says
Can you please check and confirm that the app version-selection menu is no longer available? And if I am incorrect, where can I find the app version-selection menu?
Diane Poremsky says
They changed the dialog - now you type in an app name and click General password. The app menu select was only to make it easy to remember what used the password so you could Delete it if needed. It did not matter which device you actually used it with.
William McGurk says
Thank you. I'm using Outlook 2016 with my Verizon email set up in AOL using an IMAP profile. Your steps worked. :)
mike says
how. i cannot make this work with Verizon, via AOL, even upgraded to Outlook 365
Karen Skelton says
That worked!! Thank you SO much!
Ann Marie Codori says
Thank you for this article. I generated the app password for the Outlook program on my desktop and followed your instructions, first using pop.verizon.net and smtp.verizon.net. Didn't work. Then I switched to using pop.aol.com and smtp.aol.com. Still keep getting error messages. I would so appreciate your help.
Diane Poremsky says
What is the error message?
Does it work if you use yahoo servers?
Ann Marie Codori says
"Something went wrong and Outlook couldn't save your settings. Please try again." I have tried the Yahoo servers and will try again.
Robert says
Sent here from Microsoft site. Thanks for the lead, as this resolved my Outlook non-delivery issue. My verizon.net account hosted by AOL somehow had its Incoming and Outgoing Mail Server info converted to Yahoo addresses. While menu displays still incorrect, am receiving my email in Outlook again.
Mike P. says
Robert,
Just an FYI: our verizon.net emails are now actually hosted by Yahoo; although the given server addresses (imap.aol.com & smtp.verizon.net) still work, they're redirected to / come from yahoo's email servers...if you double-click an email, then go to File-Properties, here's what you'll find in the internet headers section:
Received: from 10.253.33.165
by atlas214.aol.mail.gq1.yahoo.com with HTTPS; Sun, 9 Jan 2022 13:42:41 +0000
What do you mean by "menu displays still incorrect"?
Mike P. (the person immediately below)
Robert says
Hello Mike,
I left the following detailed reply on the Microsoft page: https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook-365-changing-server-from-verizon-to-yahoo/94897541-0283-42a1-9f7d-f2e4485eb298.
"My verizon.net account managed through AOL stopped working and reset a portion of the POP server account information to go look for Yahoo addresses and not the Verizon ones.
The detailed article provided by Outlook MVP Diane Poremsky provided a solution that worked correctly and restored my Outlook email function. I appreciate the lead and thank you and her for a solution that resolved the issue of not receiving email using Outlook.
I am concerned that that the incorrect settings still appear if you go to File>Account Settings>Repair>Let Me repair my account manually>Repair. The Incoming mail server is still listed as pop.mail.yahoo.com and the Outgoing mail server is listed as smtp.mail.yahoo.com.
Nevertheless, the Incoming and Outgoing Mail Server information under Send/Receive Groups>Edit>Account Properties is the correct verizon.net information."
In hindsight, I really don't know which Outlook settings are the correct ones--the ones on the Repair page or the Account Properties page--but I note that settings that I expected to be the same are, in fact, different.
Hope that helps!
Robert
Diane Poremsky says
Theoretically, either server name should work, thanks to DNS and CNAMEs pointing to the same servers. The correct server names should be in the subkey under this registry key (assuming the profile name is Outlook). There will be a key named 000000* for each account or service in the profile. IMAP and POP servers will listed in the key for the account -
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Profiles\Outlook\9375CFF0413111d3B88A00104B2A6676\
Mike P. says
Diane,
You are beyond AWESOME! I have spent countless hours over the past few days trying to determine why my my "@verizon.net" started getting flaky on Outlook 2010...yes, I knew that AOL had taken over the Verizon.net email domain several years ago, but was unaware that they had transferred them off to Yahoo.
The REAL source of the frustration as one tries to resolve this issue is the exceptionally unhelpful and cryptic error messages-both within Outlook AND the Outlook logging file-as neither mentions the oAuth vs oAuth2 conflict as the ACTUAL problem.
Worse yet, AOL's "Generate an App Password" page refers to this "App password" as a "one-time password"; NO-NO-NO! 99.999% of people-including myself, who worked for 15+ years as a network and Exchange admin-logically consider the phrase "one-time password" to mean TEMPORARY, which is NOT the case.
Ironically, despite Verizon handing off their verizon.net email domain to AOL, they still "owned" the domain since they purchased AOL in 2015...and of course, Yahoo in 2017, so their "logic" behind offloading their email domain is inexplicable-all it did was make life very difficult for us long-time verizon.net customers.
I was not aware that, in May 2021, Verizon sold off both AOL and Yahoo to Apollo Global Management, but my email sure proved it-how so? In the past year or so, there's been a steadily increasing flood of blatant spam that now inundates my Bulk Mail and Inbox, and the timing of this cannot be dismissed as a coincidence.
Yes, I know that many people may say "switch your email to Gmail" or another provider; well, some of us have had their verizon.net address for almost 20 years (yeah, I go back to their DSL days...), and have literally hundreds of important "contacts" tied to it: utilities, banking, credit cards, etc. Given that all the principals involved-Verizon, AOL, and Yahoo-still exist, I cannot understand why they cannot implement basic spam filtering-we're not talking about spending millions here on filtering software that requires constant maintenance!
But, thank you once again for providing the CORRECT solution to this aggravating error!
FSSIMON says
I am getting lost in the thread. Can you provide the correct directions? I have used the AOL app password and the settings are set correctly, but it still does not work. Like you, I am a 20+ year used of Verizon so TONS of accounts are unfortunately tied to that account. HELP WITH THE CORRECT INSTRUCTIONS AGAIN!!
Sheila says
use Outlook every day. Had verizon, now aol pop account. Server stopped downloading and sending. what are server settings now. tried pop.mail.yahoo.com, and SMTP same. tried many other ombinations, zippo I made a app pw on AOL, that does not work any where on outlook.
Diane Poremsky says
Verizon used AOL before the merger - try using AOL server names. And you will need to use an app password.
do you get a send and receive error message?
Jeff says
Thank you, new PC and new Outlook 2019 - set up manually selection used - used pop.aol.com and smtp.aol.com and App password created in AOL mail as shown and took all other defaults. Outlook excepted these settings.
Dave P says
Hi, my outlook 16 account on my desktop stopped working last week. I have an out verizon.net pop 3 account, and have tried adding the App Password as noted in you answers, but it still does not work. I can access on line when I log into aol. Do you have any suggestions. lost in DP
Tina says
Thank you so much! I found this discussion and it worked! My outlook is now downloading my Verizon emails again.
Rod Klinger says
Thank you! I was mystified and irritated when AOL (Verizon) required OAUTH2 and Outlook didn't support it. This got me working again. :-)
Daniel A Lindsey says
I thought I did this prior for my various Verizon email accounts now hosted by AOL. Apparently not or it is making me do it again. This is a simple and fast fix, thanks for posting it.
Tony B. says
Hi: Like everyone else here I am having an issue with my old verizon (aol) emails downloading to Outlook 2019 in MS Office. the problem started this past Thursday 12/16. I had been getting odd emails from AOL and Yahoo warning about potential disaster. But they were coming quite regularly and the formats were odd to say the least. I sent a note to Yahoo security with a copy of the email asking if this was real or a phishing expedition. They asked for the headers of the email which I sent. They responded back that due to privacy concerns they couldn't tell me about the sender. Dumbfounded, I told them I was not interested in the identity of the sender only whether it was a legitimate email or a scam. They declined to tell me. I'm at the point now where I keep getting a popup every few minutes asking to save the password I say yes and it keeps going on and on and on. I've followed the instructions here in this thread, I created an app password for Outlook 2019, inserted it as the change from my current password, it says it is working and then says there was a problem and retry. But retry seems to be stuck in a loop and I can't resolve the situation. My verizon account was a transfer over to AOL and has been working fine until Thursday. I note that the server is listed as Yahoo and it is pop mail not pop3 (not sure if that makes a difference or not. I must be missing something here since your instructions were quite simple and straight forward. Any help would be appreciated.
Diane Poremsky says
What did they message they sent you say?
What was the exact error "then says there was a problem and retry."
Tony B. says
I am getting this recurring popup and if I happen to be entering something on the computer it ends up in the password entry point. The other attachment is one of the strange emails I've been getting prior to the problem. Part of the problem might be should the server settings be pop.verizon.net or pop.yahoo.com It seems that originally it was verizon.net but now is yahoo,com. Like others on this thread, I am at my wits end.
Diane Poremsky says
That NVidia warning came in an email? Do you have that video card? If you look at the message source, where does the confirm link point to?
Either POP server should work - did you try changing the server name in the Control panel > Mail (Microsoft Outlook) app?
Tony B. says
The popup warning comes whenever Outlook is open and it does so on a routine basis. I am assuming it is trying to access the emails. Yes I have an NVidia card.
I am attaching the settings I have for the server etc by step, the password entry is secured and appears in 3 places along with the popup. Where do I find them. I entered the app password instead of my usual log in password but I can't tell what is being loaded into these sections. I appreciate your help with this, it is very frustrating to say the least.
Diane Poremsky says
If you change the server address to Verizon in the control panel, does it work? It is the same password for all of the dialogs - and you do need to get an app password in the security settings in your account. I don't know if Verizon is like ATT and has a different method of getting the app password.
Tony B. says
I tried Verizon in the server address in the control panel but it didn't work either. I am going to try a new app password in the security settings and see if that works.
Tony B. says
I tried changing the server address to Verizon but that didn't work at all. I switched it back to Yahoo so I am at the same place now. I did generate a new app password and removed the older ones. When I Go to File > Account Settings > Server Settings. I can add the app password but then it runs for awhile and says it was not able to finish and asks to retry. If I go to File >Account settings >account settings and double click on the Verizon address there is no option to change the password, in fact there is no password in that part. So I am wondering exactly where do you enter the app password.
Diane Poremsky says
Is Verizon using yahoo or AOL? I have another user who indicated it should be aol.com servers.
Tony B. says
The whole Verizon thing is confusing. My verizon mails are on aol but they are saying aol verizon are now part of yahoo. All the instructions say it is yahoo but I can only access the mail at the aol server. I just changed the yahoo settings to aol and tried but it didn't even try to run the test it simply said failed.
Diane Poremsky says
oh, and on the password - in File > Account Settings > Server settings. Or Control panel > Mail (Microsoft Outlook). You can also access this dialog from File > Account Settings > Manage Profiles.
Tony B. says
I tried this route too but the same errors. It has got to be something with the app password since nothing else really changed except of course verizon to yahoo. Thanks again for your help.
Glenn K says
I have been searching for months for how to fix this same situation and I was so frustrated I was about to give up. But then tonight I stumbled on your explanation and it worked. I am SOOOOO thankful to you. I was really at my wits end with this. THANK YOU!!!!
Jack says
I have concerns but first will describe my situation
I use desktop version of outlook 2013 to access my verizon.net email setup as pop3 from my pc (this is the one time perpetual pay version of office 2013 which includes outlook 2013 not the online version). AOL (which took over the verizon.net email addresses) said that on/after Oct. 28th 2021 I will need to generate and use a third party app password with outlook 2013 if I wanted to continue using outlook to access my verizon.net email because outlook 2013 doesn't support Oauth2. They define third party app as logging into aol and going to security page as you describe.
concern 1) if I follow the steps you outline above will I still be able to use my existing password to login into my verizon.net email on the aol website login for mail ?
(note I rarely login to my verizon.net email on the aol mail website but if I have a power outage this is always an option to check mail in a bind)
concern 2) will your steps work for outlook 2013 for a pop3 account? or are they steps somewhat different?
concern 3) will changing the password in outlook 2013 (generate and use a 3rd party app password) cause any issues for the emails that I currently have in outlook 2013 desktop (emails in the inbox and other folders) as I don't want to lose any of them. worried that this somehow resets the account in outlook like it was a new account and don't want to wipe out my existing email.
concern 4) if I'm following your steps right for outlook 2013 desktop version for pop3
then I do NOT/should NOT set the two step verification in AOL security before generating a password?, correct?
concern 5) these app password we are generating in AOL are one time setups and are NOT "session passwords" meaning the password does NOT expire once I log out of outlook 2013 .. wanted to be sure you do NOT have to go back and revoke and then generate a new passwords in AOL security just because I close outlook 2013. Is my understanding correct?
concern 6) the AOL generated app password - when typed into outlook 2013 should it be without spaces? but you can copy and paste the password into outlook without concern for removing spaces? I heard that the AOL generated app password has 4 sets of characters separated by spaces.
Await your response.. thanks
Diane Poremsky says
Denise G says
Since July 10 my AOL emails were not downloading into Outlook, and I tried what I thought were the POP and SMTP passwords for many days. I found this solution from Diane after hours of dedicated searching, and it worked. It brought tears to my eyes, I am so happy that it is fixed. Thanks a million. Really.
MARY says
Thank you -took me two days to find this - but the app password generation worked !
George says
OMG Thank you SO MUCH for this! This fixed my issue on not one, but TWO devices!
Jeff says
Thank you so much for this information. I've been looking /searching online for several days for an answer as all of my 3rd party email apps (Android & Tbird) suddenly stopped working. The app password generator restored functionality on all my devices. I have a verizon.net email account that is now managed (NOT!) thru AOL, no one from AOL or VZ was of any help. BIG kudos!
Tim says
I don't know who slipstick is or what your particular business is, but thank you for posting this fix!!! It was a couple of hours googling before I hit on this article, but the description of the issue and the suggested solution worked perfectly. Thx again!
Jean says
It worked! Thank you!
Evangelina says
I followed these steps and it worked! However, my subfolders no longer appear and I cannot access any emails prior to the time/date from when I readded the aol account to outlook. I cannot seem to sync and access old emails and my subfolder structure...do you have any thoughts?
Diane Poremsky says
It was added back as IMAP, correct? Any error messages?
Right click on a folder in the mailbox and choose IMAP folder... then click Query. Do you see your missing folders?
Evangelina says
Added as POP, could not get it to work using IMAP
Pat says
Perfect Thanks for the info. Great Help!!!!
SBerg says
Hi Diane...
Thanks for this info. Ended some frustration while trying to setup my friends outlook/sbcglobal-Yahoo-att account remotely.
One thing that did not migrate from Yahoo were several user created custom folders (used for organizing saved emails). I cannot find any info regarding the transfer of these folders. Any thoughts?
Thx.
Diane Poremsky says
Right click on a folder in the mailbox and choose IMAP folders... then click Query. Do you see your missing folders there? If they have a yellow folder icon, unsubscribe then resubscribe - if no icon, subscribe.
Tom says
Much appreciated. Been trying to get this to work for over a week now.
Linda says
Hi. I clicked on account security after signing in to my att.net account online and the account security page is blank. Any idea why?
Diane Poremsky says
The security tab is there but the page is blank? Which browser are you using? Try a different one or a private browser window.
To open a private browser window, right-click on the browser icon on the taskbar and choose the option for a new private or incognito window.
linux says
Thank Very Berry Cherry Much
Gwen says
Thanks so much for sharing your solution! Question: I have 3 AOL accounts that I access via Outlook on 2 laptops. I generated app passwords for Outlook on laptop 1 and then, copied/pasted those app passwords into Outlook on laptop 2 and got a "something went wrong" message indicating that it didn't work. Do we need to generate more app passwords for each laptop?
Diane Poremsky says
You can try using the same app password on each and see if it works. Some app passwords are single use, others can be reused. I haven't tested it with AOL & Yahoo to verify if theirs are single use.
Debbie Sanford says
Is there a way to get this to work when setting up an aol email in outlook as a pop account?
Diane Poremsky says
It should work just the same - you need ot use manual setup f the account and use the app password instead of your real password.
Sherri says
THANK YOU THANK YOU THANK YOU!!! Been so frustrated the past month trying to get my Yahoo accounts to work on Outlook ! So happy to come across this article and solution.
Chris says
You are amazing! Thank you for sharing this. The Yahoo, ATT and AOL providers do not share this type of information to the general populous or even email these instructions to their current subscriber base. I never got anything. Glad I researched and found your site. Keep up the good work. This helps a lot of people who use Outlook as their default email application.
amber says
literally spent hours looking for ways to fix this and this finally worked. just bought a surface pro and it wouldn't connect with my aol.
Robert says
I ran into this same issue last night. I called AOL tech support and the agent did a remote support logon to my pc and did these steps for me. I was having issues syncing my aol email to both Outlook for Office 365 and the Mail app on Windows 10. All is working well now. If you’re going to do this, it’s best to first delete your account, the re-add, then follow the steps Diane just took us through.
Judith Ann Armstrong says
Thank so much for providing the 'real' solution! I have been chasing this problem on and off for weeks. It didn't help that outlook was telling me it was an issue of a blocked port, though perhaps that is how it presented to outlook.
Brian says
Diane,
Thank you, thank you, thank you!!! I've been losing my mind over this! It's too funny that neither AOL or Microsoft help pages have anything useful on this error. I'm so glad I came across this article. I use Outlook to sync with my AOL account, and as of yesterday (3/4/21), Outlook just stopped sync'ing, with no explanation, other than that useless, cryptic "error (0x800CCC0E)". I got into AOL Settings as you suggested, generated a password for Outlook Desktop, pasted it into the Outlook server settings, and it worked like a charm! Thank you again!
A;lanD says
Thank you so much for this fix! Several hours of looking, amazing that AOL just blithely shuts us out without any notice of this security change, how many hours of work were lost because they can't be bothered to let us know.
KAD says
THANK YOU!!! I was losing my mind trying to figure out why 1 of my 2 accounts wasn't uploading. Should have known to check here first. Your solution worked perfectly the first time I tried it. Back in business now!
Mike says
Even using the app password for both Yahoo! and AOL, Outlook says no; error message is that it can't connect using the encryption selected but I've tried all available options in Outlook to no avail. If anyone has any ideas, it would be appreciated.
Diane Poremsky says
This is what works here - if you have 2016 or newer, you can access these dialogs in Outlook's File > Account Settings > Manage profile - Email. Double click on the account then more settings to see the port #. Or open Control panel, Search for Mail.
Mike says
Thanks Diane...those are the exact settings I used but still no luck. I also tried port 587 for the outgoing. I have it set up in another e-mail client with those settings as well and that's working just fine.
Diane Poremsky says
Only outgoing is affected? What is the exact send and receive error message?
Mike says
Actually, I'm not even able to set up the account through Outlook. I can through the Control Panel but I'm unable to send or receive with a similar error message regarding the wrong type of encryption.
Diane Poremsky says
Do you have SPA enabled? (It should not be.)
Mike says
I tried with and without it enabled...every possible option, I tried and nothing is working.
Diane Poremsky says
You do not want SPA enabled. :)
If you let outlook set up the account using auto account setup - and use an app password, does it work?
Mike says
I tried with an app password, without an app password...every possible combination of settings. I have this account set up and working just fine in another e-mail client (emClient) and matched the settings and even then, no luck.
Diane Poremsky says
I'm pretty sure eM supports oAuth 2, so an app password is not required. Outlook supports it for some accounts - but not yahoo (yet).
Same error message as before?
Mike says
I attached (I think) a screenshot of the error from Outlook.
If it doesn't attach:
We couldn't connect to the incoming (IMAP) server using the specified encryption method. Please check the incoming (IMAP) server encryption method and try again.
I've tried all 4 options available; None, SSL/TLS, STARTTSL, Auto
I get the same result whether I use the actual PW or the app PW. I have identical results with my aol.com account when I try to add that.
Diane Poremsky says
You do not have the SPA option ticked? Do not use that with Yahoo.
Mike says
Nothing extra is checked for either account. I did try it with it checked just to try it but still no luck. I'm completely baffled.
Diane Poremsky says
What are you using for firewall or antivirus?
Peggy says
Thank you! I was looking for hours trying to figure this out and it does not state to use the generated password anywhere. I tried over and over to sync my AOL email with outlook entering IMAP, etc. and it just would not work until I came across this posting! I am going to keep this for reference. I was going to just give up.
Al Borges says
THANK YOU SO MUCH! My whole office was suddenly in a standstill today when suddenly Outlook on 6 computers started to freeze. Your well-explained solution fixed them all. Why do they make things so difficult?
Wasea says
Thank you so much!
Hope this solution will last ;)
Gerd says
worked like a charm !
Created app passowrd with yahoo
copied it with blanks und pasted it into Outlook
Case closed !
Thank you
Ernie Tamminga says
Thank you for that solution. It's probably also important to note that the App Password you get from Yahoo for Outlook is NOT the same password you use to log into Yahoo directly online.
hesterb says
THANK YOU FOR THIS ARTICLE!!!
Gary Ward says
Set up as described, I can receive mail from the Yahoo Server but have big problems sending mails using Outlook to the yahoo server. Yahoo Mail on the web works fine, I can send from there, as does Outlook web, but Outlook Desktop fails to send new emails.
The error is intermittent, after removing the account from Outlook and reinstalling the first few test emails work, leave it overnight and log in and fire up outlook and the freshly written email just sits in the Outbox, pressing send all or send on the actual mail, the outbox display flashes for a second then reverts to sitting there doing nothing.
Tried the following
This only began after I created the App password after receiving email warning from Yahoo, my wife's set up, the same as mine, is fine, she ignored the emails from Yahoo about App Passwords and carried on, she has had no problems!!
I have an IMAP set up using Office 365
Phil Burton says
I just tried to set up Yahoo email in Outlook 2013. I have no problem accessing Yahoo email via the web, but even though I followed the instructions above, Outlook is unable to log into Yahoo.
I have set up the Outlook account for IMAP access and I have carefully matched all the Advanced Settings, including SSL for both incoming and outgoing email. I am sure that I do not have 2-factor authentication enabled for web access.
At this point, I'm pretty frustrated, since in the past, I have been able to set up Yahoo in my Outlook email.
Diane Poremsky says
Even if you don't have 2-factor enabled, you need to use an app password to access yahoo from outlook. You don't need to enabled 2-factor, you do need to create the app password following the steps above.
Miguel Carvalho says
Hi Miss Diane Poremsky nice to meet you mam unfortly i was hack by same one with big knowaldge about this program can you help me to fix please??
Diane Poremsky says
What is not working? What did the hackers do?
Peter says
Brilliant, been setting up my colleague's system remotely, all was working ( until it wasn't). This post solved the problem, thanks a lot, much appreciated