This is actually an issue with Communicator, not Outlook, but because the error shows up in Outlook, it gets blamed. The fix is fairly easy: delete Communicator's contact database from the affected user's computer and wait for the updated version to be downloaded.
When I hover over an address on an email message, the Outlook 2007/OCS 2007 R2 integration displays incorrect user contact information. In this particular case, popup shows previous title of the user. The GAL is showing latest info.
Background: By default, every morning at approximately 1:30AM, the new address book is updated and at some random time within the first hour of logging into the workstation the next day, the updates from the day before are downloaded in the compact delta file. However, there are 2 AD attributes that are not included in the compact delta file: office and title. They are included in the legacy and full delta files.
The legacy and full delta files are only downloaded when a new galcontacts.db file is downloaded to the workstation. You have to manually delete the file from the end-user in question so that they can download the Full and Legacy files, at which point it gets reflected to everyone.
- Step 1: Run ABServer -syncNow and ABServer -regenUR on the OCS Front End server.
- Step 2: On the affected user's desktop, find and delete galcontacts.db and galcontacts.db.idx
- Step 3: Close and restart both Outlook and Communicator. You may need to log off the computer and log back in.
More Information
The job title and the office location of a contact are not included in the compact delta file in Office Communicator 2007 R2
Network performance issues that are caused by Global address list (GAL) file downloads or by GAL delta file downloads in Office Communicator 2007 R2
Address Book Server: File and Database Generation
Hi Diane,
I am seeing a similar issue but with a different label in contact card. Its the "Send Email" label in the contact card that is not showing the correct casing of the email address. In the AD I've corrected the casing of the email address and the correct casing shows up when I check this using OWA but not in Outlook 2010. Any idea how can I get this updated in the contact card. Its not just the end user who is reporting this as even I am also seeing the same issue at my end on my Outlook client.