Using Outlook's New Contact Cards

Last reviewed on May 1, 2014

Outlook 2010 introduced a new feature when you hover over the address fields in email.

The contact card looks like screenshot below. With the basic contact card, you'll see the person's photo (if available) and their presence information. You can click the icons to send the person an email, IM, call the person or view additional options (see later screenshot). Use the down arrow (on the far right) to expand the card to show more information.

Contact card in Outlook 2010

By expanding the card, you can see phone numbers and additional information. Note that this screenshot is from a user of an Exchange server mailbox and the user is signed in to Lync. If the contact is not in the Exchange address list, organization and member of tabs will not be present. The presence information requires a Lync or supported Messenger client.

Expanded contact card in Outlook 2010 Options menu in contact card
By using Group policy or setting specific registry values, you can disable these features.

You can also change the placement of the calendar and location fields on the expanded card, change the field names and change the fields used.

How to Disable Contact Card Features

Full contact card with features removed Outlook does not have an option to turn the card off, however, administrators can disable it using group policy. Note: It's in the Office ADM file, not Outlook.

To disable it without using group policy, open the Registry Editor, browse to the location given below and create or change the DWORD values.

After adding all of the values below, the contact card will resemble the one to the left.

Close Outlook. Press Windows key + R to open the Run command or in the Start menu's Search field, type regedit to open the registry editor.

Browse to the key in the registry editor and create the DWORD if it does not exist.

Turn off photo

With the TurnOffPhotograph value set to 1, the contact picture will not display in the contact card, message header, or other places that display the contact photo.

Note: You can disable contact photos in Outlook 2013's People Options (File, Options, People.)

Outlook 2013

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\15.0\common

Outlook 2010

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\common

DWORD: TurnOffPhotograph
Value: 1 (no picture) or 0 (show picture)

Ready to use reg file

If you don't want to edit the registry, we have a ready to use reg file here:
Outlook 2010 Outlook 2013
Download it (right click, use Save Link as in Firefox), then double click to run it and add it to your registry. Remember to restart Outlook for the registry edits on this page to take effect.
 

Don't show the card when you hover over the address

With this DWORD value set to 1, the contact card will not pop-up when the mouse hovers over the email address. You can still bring up the contact card by right clicking on the display name.

Outlook 2013

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\15.0\common\contactcard

Outlook 2010

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\common\contactcard

DWORD: TurnOffHoverFunctionality
Value: 1 (turn off) or 0 (enable)

Ready to use reg file:

TurnOffHoverFunctionality: Outlook 2010 Outlook 2013
Download it (Firefox: right click, Save Link as), then double click to run it and add it to your registry. Restart Outlook.

Remove the tabs (Exchange GAL only)

These values remove the Organization and Member of tab (shown in the image above). These tabs are used only with Exchange server mailboxes, including Office 365 or hosted Exchange accounts.

Outlook 2013

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\15.0\common\contactcard

Outlook 2010

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\common\contactcard

DWORD: TurnOffOrganizationTab
Value: 1 (turn off) or 0 (enable)
DWORD: TurnOffMemberOfTab
Value: 1 (turn off) or 0 (enable)

Ready to use reg file:

A ready to use reg file to disable both tabs: Outlook 2010 Outlook 2013
Download the reg file (Firefox: right click, Save Link as), then double click to run it and add it to your registry. Restart Outlook. Note: if you don't want to remove both tabs, open the reg file in Notepad and edit or delete the value for the tab you want to keep. Save your changes before running the reg file.

 

Use the legacy address dialog or contact form

This key is misnamed, as it is not restricted to the old GAL dialog or Exchange accounts. When you click on an address in the reading pane, open message, or in a contact, you'll see an expanded contact card. With this key enabled, you'll see the old dialogs: the gal form, a contact, or the email properties dialog.

Users who want to immediately see the email properties dialog when they double click on an address in an open contact (the same behavior as in older versions) will enable it using this value. With the default value, you will need to go to Outlook Properties to open the address property dialog.

Outlook 2013

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\15.0\common\contactcard

Outlook 2010

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\common\contactcard

DWORD: TurnOnLegacyGALDialog
Value: 1 (enable) or 0 (disable)

Ready to use reg file:

TurnOnLegacyGALDialog Outlook 2010 Outlook 2013

Download the reg file (Firefox: right click, Save Link as), then double click to run it and add it to your registry. Restart Outlook.

This short video shows the address property dialogs that are affected by this value.

Remove IM presence in Office applications

Outlook 2013

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\15.0\common\im

Outlook 2010

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\common\im

DWORD: TurnOffPresenceIntegration
Value: 1 (turn off) or 0 (enable)

DWORD: TurnOffPresenceIcon (3 options)
Value: 0 (Show presence everywhere)
Value: 1 (Show only in quick contacts, contact card, sharepoint)
Value: 2 (Don't show presence)

Ready to use reg file:

A ready to use reg file that turns off integration and does not show the icon (value 2):
TurnOffPresence 2010TurnOffPresence 2013

Click to call or IM

Removes the button to contact the person by phone or IM in the contact card and ribbon.

Outlook 2013

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\15.0\common\im

Outlook 2010

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\common\im

DWORD: TurnOffClicktoIM
Value: 1 (turn off) or 0 (enable)
DWORD: TurnOffClicktoPhone
Value: 1 (turn off) or 0 (enable)

Ready to use reg file:

TurnOffClicktos: Outlook 2010 Outlook 2013
Download the reg file (Firefox: right click, Save Link as), then double click to run it and add it to your registry. To remove only one of the icons, open the reg file in Notepad and change the value for the key to 0 or delete it, then save and run the reg file. Restart Outlook.

Change the Expanded Contact Card

Use the following DWORD values to change the expanded contact card. All of the values are under the same registry key:

Outlook 2013

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\15.0\common\contactcard

Outlook 2010

HKEY_CURRENT_USER\Software\Policies\Microsoft\office\14.0\common\contactcard

These all require two values - one to tell Outlook you want to change the line, name, or field and the second values with the new line, new name, or new field.

Move to a different line

DWORD: TurnOnContactTabCalendarLineMove
Value: 1 (move) or 0 (use default line)
DWORD: CalendarValueLocation
Value: 1 to 8

DWORD: TurnOnContactTabLocationLineMove
Value: 1 (move) or 0 (use default line)
DWORD: LocationValueLocation
Value: 1 to 8

Change label name

DWORD: TurnOnContactTabLabelReplaceTitle
Value: 1 (change) or 0 (use default label)
DWORD: TitleLabelReplace
Value="New Title"

DWORD: TurnOnContactTabLabelReplaceOffice
Value: 1 (change) or 0 (use default label)
DWORD: OfficeLabelReplace
Value=="New Office"

DWORD: TurnOnContactTabLabelReplaceWork
Value: 1 (change) or 0 (use default label)
DWORD: WorkLabelReplace
Value="New Work"

DWORD: TurnOnContactTabLabelReplaceMobile
Value: 1 (change) or 0 (use default label)
DWORD: MobileLabelReplace
Value="New Mobile"

DWORD: TurnOnContactTabLabelReplaceHome
Value: 1 (change) or 0 (use default label)
DWORD: HomeLabelReplace
Value="New Home"

DWORD: TurnOnContactTabLabelReplaceEmail
Value: 1 (change) or 0 (use default label)
DWORD: EmailLabelReplace
Value="New Email"

DWORD: TurnOnContactTabLabelReplaceCalendar
Value: 1 (change) or 0 (use default label)
DWORD: CalendarLabelReplace
Value="New Calendar"

DWORD: TurnOnContactTabLabelReplaceLocation
Value: 1 (change) or 0 (use default label)
DWORD: LocationLabelReplace
Value="New Location"

Written by

Diane Poremsky
A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

Please post long or more complicated questions at Outlookforums.

32 responses to “Using Outlook's New Contact Cards”

  1. Arnoud

    Thanx this is what i was looking for.
    Could not change the contact card with the provided sample, the below registry hack, did it for me.

    [HKEY_CURRENT_USER\Software\Policies\Microsoft\office\14.0\common\contactcard]
    "TurnOnContactTabLabelReplace5"="VOIP"
    "TurnOnContactTabMAPIReplace5"=dword:3a21001f

  2. Andy Barzyk

    What if you would like the basic card not to display the "title" and "department?"

  3. Bob

    Is there a way to have it show the expanded card by default on hover? Also, is there a way to do this without regedit? My system admin doesn't allow regedit on our systems.

  4. Deborah Devor-Henneman

    I detest this feature. I hope future versions of Outlook let US choose whether this is something we want as an option. Really, you presume far too much.

  5. Tony

    Shame. I'd really like to be able to have the contact card in 'expanded view' by default. We've had a few requests for this, and it would be a really useful feature to have.

  6. drewproz

    I really hope someone can help me. I am using Windows 7 64 bit, Outlook 2010. I don't know what update (shame on MS for sneaking this in a security or essential update) I ran but all of a sudden Outlook has this silly "presence" stuff. Every contact now has a square icon and "presence unknown" - I am in contact with 100's of people daily...that I don't know, and don't want to know there presence info. When I hover over a name in the inbox or double click it where the email used to be is now a worthless "presence unknown"

    I have tried:
    Registry fix above to remove presence - but my reg pathway is not the same. I can locate Microsoft\office\14.0 - but then there is no "contact card" or any IM folder or keys at all.
    I tried unselecting the presence add on in outlook - still silly square icons next to names
    I tried editing my installation of outlook 2010 and unselecting presence - still have those silly icons and worthless information

    I ended up restoring to a previous point and got rid of them, but then some "essential windows update" added this bloatware crap back in. This is so frustrating - it's like malware, I can't get rid of it. I just want my old Outlook view and functionality back.

    I wonder if the real reason behind the social connector stuff is to give Microsoft access to data like Facebook and Google+ have - to give Microsoft access to the "social graph" stuff in which they are out of the loop. Especially as I did not ask, want or need this and it was forced on my = malware in my book.

  7. raizscanlon

    Hello Diane - mine is now doing exactly what drewproz describes above - it used to be really handy to hover over and retrieve the email address, but now it takes more clicks which is painful when requiring the email address quickly for my CRM application.

    I hope to find a workaround - I only have skype and it and MS both had recent updates (in the last 2-3 days) and I suspect this is the new "enhancement" (a load of rubbish IMO).

  8. Vivek

    Hello Diane - I have looked in my registry but cannot locate the entry to turn off IM presence. My installation does not have a 14.0 branch under HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\

    I have also looked for the DWord TurnOffPresenceIntegration but cant find it.

    I have Office 2010 (with Outlook). Does this mean my installation is corrupt?

  9. CM

    Skype is for sure the cause. i just uninstalled it and the boxes are gone.

  10. Vivek

    This is to confirm that the ready to use key works. Thank You.

  11. Richard Kigner

    Bless you Diane. The registry key you created to remove the "Presence" worked beautifully in my Office 2010 Win7-64 bit.

  12. Mary Stretch

    I
    am a complete novice and do not know how to get at this registry key you mention but have the same problem noted above. please direct me in words of one syllable!

  13. AldeaFM

    A big thank you from me to you for this, Diane.

  14. dcolbeck

    I can't seem to get this to work at all. I tried Diane's method above, and Arnoud's method also (Arnoud's method matches what the KB article from Microsoft is saying to do), and nothing ever changes in the Contact Card. I had to create the various keys in the registry path (office14.0commoncontactcard) before creating the various values. It seems like Outlook is not reading the registry. Any help on this would be great!

  15. CLMartin

    Hi Diane,

    Please note: Our office uses Hosted Exchange Email set up through Outlook 2010.

    I have tried using the key registry, but I only have the following: HKEY_CURRENT_USER\Software\Policies\Microsoft\: with the following folders: 1. SystemCertificates, or 2. Windows. I would like to change the home label of the contact card if possible. If not, how would I create a new selector list button for custom address and phone fields I create? I would like to keep the selector lists in place (with different labels showing) on our custom form for our small business. I have found the default cannot be edited. Any help would be appreciated!Thank you.

  16. Jonathan Craig

    Hi there. I removed Skype 6.3 and the 'presence unknown' disappeared. Outlook contacts now look how they used to. Thank you Diane.

  17. Karla Alexander-White

    My contact card has a callout box just above my name. It has a message that I typed to someone (I thought) in an IM during a meeting. When I hover over my name, this message appears. How to I remove that? I noticed some co-workers have a message box but it is usually an out-of-office message. I can't find the answer to this anywhere but it may be that I'm calling it the wrong thing. Ribbon message, callout, tag line?? Where can I edit that or remove it?

  18. Mitch McFadden

    Hi Diane! First off, thank you so much! I actually sat on hold with Microsoft support for an hour today and have found more information in 10 minutes on this post! :)

    I'm wondering if you can help with something though. When i have Lync up and running, it makes the contact card show up on the "find a contact" bar. I'm trying to remove that. I tried the registry edit to remove the mouseover, hoping that would do it. It definitely worked for the mouseover, but it still shows up on the F11 search.

    Do you know the registry keys needed to turn that off?

  19. Nicolas

    Thank you, Diane. I desperatly needed this help on how to get control on my contacts cards. Great job !!

  20. Rollin Kuhn

    This is great! thank you so much for posting this. I just noticed this annoying "presence unknown" business on all my contacts and the registry keys for disabling IM presence got rid of it for me and all my staff.

    It seems that software providers now think they have a right to just force new features on their users whether they want or like them or not. At least in this instance they give some option to disable it, even it it's only via registry keys.

  21. David Mason

    Hi Diane, Is it possible to open the full contact editor when right-clicking and choosing "Add to Outlook Contacts"? When I do this now, I get a clipped version of the editor. I tried the registry edit and adding this entry:
    HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Contactcard
    and changing "turnonlegacygaldialog" to a value of 1, but this didn't change the contact add problem.

    Any help would be appreciated.

    Thanks,
    David

Leave a Reply

If the Post Coment button disappears, press your Tab key.