Problem: "The Clipboard is cleared when I open a Contact."

This is caused by add-ins which add icons to your toolbars. When the contact form loads, the addin pastes an icon to the tools it adds. The icon replaces your text on the clipboard and since it's not text, it can't be pasted into most fields.

You have two choices:

1. Uninstall or disable the add-in
2. Open the contact first (Shift+Ctrl+C) then copy the text and paste

How do you know which add-in causes it? Look at the icons in the Office Clipboard, then disable the add-ins that use those icons and test it.

The following add-ins are known to cause this problem:

To disable add-ins, open Tools, Options, Other, Advanced Options dialog then click the COM add-ins button.

Developer Information

If the add-in is for Outlook 2002/2003 only, you can set the CommandBarButton.Picture property directly to an instance of the IPicture object bypassing the clipboard. If you need need to support older versions, use an if... then.. else... statement to determine the version and method.

If you need help using these methods, visit the forums at OutlookCode.com or the Outlook programming newsgroups at news://msnews.microsoft.com. If you are unable to use a newsreader (such as Outlook Express) to access the newsgroups, you can use the web-based interface to the newsgroup.