The following articles were included in our Exchange Messaging Outlook (EMO) newsletter published on June 15, 2017.
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Today's Highlights:
- Buggy Outlook Security Update
- Attachments won’t open
- iCloud doesn’t work
- Custom Forms won’t open
- BCM Crashes Outlook
Buggy Outlook Security Update
The June 13 2017 Outlook Security Update is causing all kinds of issues for users. Attachments won’t open, iCloud doesn’t work, custom forms don’t work.
Microsoft is investigating and currently, the only solution is to uninstall the update. Is it dangerous to uninstall it? There is a risk, but for many people, the risk is very low. The exploit, like most, if not all Office exploits these past few years, will not run automatically – the user needs to be convinced to open the document and possibly, change security settings.
While all four versions of Outlook are affected by the bugs, Outlook 2007 and Outlook 2010 seem to have the most issues with this update.
Description of the security update for Outlook 2016: June 13, 2017 (KB3191932)
Description of the security update for Outlook 2013: June 13, 2017 (KB3191938)
Description of the security update for Outlook 2010: June 13, 2017 (KB3203467)
Description of the security update for Outlook 2007: June 13, 2017 (KB3191898)
The complete list of KB article for all Office applications is at June 13, 2017, update for Microsoft Office
Attachments won’t open
The security update is targeting “specially crafted office documents” and part of the “specially crafted” applies to file names. Multiple dots and certain characters (including ?*<>|!) in a file name will trigger the Open or Save dialog, or in the case of attachments on Contacts, Tasks, Appointments, or in RTF formatted messages, a silly dialog stating that Outlook isn’t installed.
The typical complaint goes something like this:
Windows just updated Outlook with many updates and now I cannot open any attachments (office documents and pdf files). When I close an item; the dialog tells me the attachment was added by Outlook and Outlook is not installed:
"The program used to create this object is Outlook. The program is not installed on your computer. To edit this object, you must install a program that can open the object."
When you open an attachment, you may get the "open or save" dialog when you didn't previously. After saving the attachment to your hard drive, it should open without issue. If you prefer dragging the attachment to File Explorer, that should work too.
There is one (previously) known issue: if a message whose subject ends with a file extension that is on the unsafe extension list, the message will be blocked as an unsafe file type. You need to save the message to the hard drive and rename it, then attach.
iCloud doesn’t work
A user complained:
iCloud had been working perfectly for years syncing with Outlook until yesterday. When I started getting this message: The set of folders cannot be opened. An unexpected error has occurred. MAPI was unable to load the information service C:\PROGRA~2\COMMON~1\Apple\INTERN~1\APLZOD.dll. Be sure the service is correctly installed and configured.
The usual fixes of signing out of iCloud and signing back in or reinstalling iCloud won’t fix this problem. The only fix is to uninstall the update.
Custom Forms won’t open
Users are complaining about published custom forms too. VBScript and some controls are blocked.
I have a custom form that's published to my personal forms library that I use for new contacts. When I create a contact, I get the following message and the VBScript behind the form doesn’t run. If I uninstall the security update the problem goes away.
"To help prevent malicious code from running, one or more objects in this form were not loaded. For more information, contact your administrator."
As with the other problems, the short-term solution is to uninstall the security update.
BCM Crashes Outlook
I haven’t discovered any issues between the security update and BCM, however, an old issue with the Microsoft Chart controls is popping up again, most likely due to .NET framework updates.
When the chart controls are missing or corrupted, the BCM dashboards won’t display and Outlook may crash. Reinstalling the chart controls will fix it.
Get the file at Microsoft Chart Controls for Microsoft .NET Framework 3.5
New & Updated Exchange KB Articles
"CommunicationErrorTransientException" error when you migrate mailboxes in Exchange Server 2016
https://support.microsoft.com/kb/3213916
Outlook continually prompts for your password when you try to connect to Office 365
https://support.microsoft.com/kb/2984912
Performance problems when you try to access folders in a secondary mailbox in Outlook
https://support.microsoft.com/kb/3115602
New & Updated Office 365 KB Articles
Can’t add mailbox or folder permissions in Outlook after migration to Office 365
https://support.microsoft.com/kb/3187967
Can't view cross-forest calendar data in Office 365
https://support.microsoft.com/kb/3187044
move a meeting room from on-premises to Online in Skype for Business Server 2015
https://support.microsoft.com/kb/4020991
Inbox rule to forward messages doesn't work in Office 365
https://support.microsoft.com/kb/4021948
Office 365 Import job fails with MailboxAmbiguous error in the Import job log file
https://support.microsoft.com/kb/4025464
Outlook continually prompts for your password when you try to connect to Office 365
https://support.microsoft.com/kb/2984912
The Out of Office feature in Outlook doesn't function correctly in Office 365
https://support.microsoft.com/kb/2005652
Troubleshoot single sign-on setup issues in Office 365, Intune, or Azure
https://support.microsoft.com/kb/2530569
New & Updated Outlook KB Articles
How to set Outlook 2016 for Mac to delay trying to renew a ...
https://support.microsoft.com/kb/4025961
Some English words in the subject of an item are marked as incorrect by the spelling checker in Outlook 2016
https://support.microsoft.com/kb/3203435
Information about the Outlook AutoComplete list
https://support.microsoft.com/kb/2199226
You can't add an Internet calendar in Outlook 2016
https://support.microsoft.com/kb/4025591
Other Resources
Bugs in Outlook's June 13 2017 security update
Attachments won't open after installing Microsoft Outlook's June 13 2017 security update.