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Common Problems and their Solutions

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The information contained in this section will help you solve problems with Outlook. While some of the problems are related to bugs (which may or may not get fixed), many of the problems are just how Outlook was designed, which doesn't necessarily fit with how we want to use it. Other problems are caused by the interaction between Outlook and other programs or Outlook add-ins.

Common Problems and their Solutions was last modified: October 10th, 2023 by Slipstick
Set the registry key

Outlook Only Starts in Safe Mode?

After installing Office updates, Outlook only starts in Safe mode.

Help! My Email Opens Slow

The reading pane in Outlook 2003 is slow when I switch from different folders.

Imported Addresses are Missing from Address Book

Addresses imported into the Contacts folder may not appear in the Address Book display.

Add-in can only be Disabled by an Administrator

When you attempt to remove an add-in, the dialog tells you that only an administrator can connect or disconnect the add-in: This add-in is installed for all users on this computer and can only be connected or disconnected by an administrator.

Exchange 2003

Email address was spelled wrong, is delivered

When you use the Resend button in an NDR to resend a message, the incorrect email address may be visible on the received message.

Cannot Expand Outlook Folders: Not Enough Memory

This error affects Exchange server users with a large number of folders in their profile, either in their mailbox, public folders, or SharePoint lists. In most cases, you won't have a problem until you exceed approximately 1,000 folders, or a gigabyte of space is used. Outlook works fine for a little bit (5-10 minutes) before  

Outlook is asking me to accept the End User License Agreement

We get many questions about Office activation failing: "After installing and activating Office, Outlook keeps asking to accept the End User License Agreement (EULA)." This is caused by Windows security and permissions. Your Windows user account doesn't have the necessary permissions to write the activation to the registry. How to Fix Method 1: Right click  

Help! My Email is Marked as Read

How can you read email on a smartphone and not have it marked read before you read it in Outlook?

Delay sending messages

How to Stop Accidentally Closing Outlook

How to help prevent accidentally closing Microsoft Outlook by displaying the "you have unsent messages" dialog.

Outlook Virus Misconceptions

We used to think that you had to open or, in some case, preview a message for it to infect your system with a virus. It's now been proven that malicious code can enter your system via an Outlook mail message from the Internet -- even if you do not open or preview it. The  

Change Delivery location

Outlook Errors When You Reply or Create a New Message

Solution for issue for Microsoft Outlook crashing when replying to messages or creating new messages or Sending reported error (0x8004010F) : 'Outlook data file cannot be accessed.'

Signatures and the Send to… command

Microsoft finally published a long-overdue KB article explaining why signatures are not added to messages initiated using Send to menus in other applications, the Send to Mail Recipient command in Windows Explorer, or by creating the message programmatically. You also can't do anything in Outlook until the message is either sent or saved and closed.  

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  • Use Classic Outlook, not New Outlook
  • How to Remove the Primary Account from Outlook
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  • Adjusting Outlook's Zoom Setting in Email
  • This operation has been cancelled due to restrictions
  • Online Services in Outlook: Gmail, Yahoo, iCloud, AOL, GoDaddy
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  • Removing Suggested Accounts in New Outlook
  • Add Holidays to Outlook's Calendar
  • Opt out of Microsoft 365 Companion Apps
  • Mail Templates in Outlook for Windows (and Web)
  • Urban legend: Microsoft Deletes Old Outlook.com Messages
  • Buttons in the New Message Notifications
  • Move Deleted Items to Another Folder Automatically
  • Open Outlook Templates using PowerShell
  • Count and List Folders in Classic Outlook
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  • Opening PST files in New Outlook
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Recent Bugs List

Microsoft keeps a running list of issues affecting recently released updates at Fixes or workarounds for recent issues in classic Outlook (Windows).

For new Outlook for Windows:Fixes or workarounds for recent issues in new Outlook for Windows .

Outlook for Mac Recent issues: Fixes or workarounds for recent issues in Outlook for Mac

Outlook.com Recent issues: Fixes or workarounds for recent issues on Outlook.com

Office Update History

Update history for supported Office versions is at Update history for Office

Outlook Suggestions and Feedback

Outlook Feedback covers Outlook as an email client, including Outlook Android, iOS, Mac, and Windows clients, as well as the browser extension (PWA) and Outlook on the web.

Outlook (new) Feedback. Use this for feedback and suggestions for Outlook (new).

Use Outlook.com Feedback for suggestions or feedback about Outlook.com accounts.

Other Microsoft 365 applications and services

New Outlook Articles

Opt out of Microsoft 365 Companion Apps

Mail Templates in Outlook for Windows (and Web)

Urban legend: Microsoft Deletes Old Outlook.com Messages

Buttons in the New Message Notifications

Move Deleted Items to Another Folder Automatically

Open Outlook Templates using PowerShell

Count and List Folders in Classic Outlook

Google Workspace and Outlook with POP Mail

Import EML Files into New Outlook

Opening PST files in New Outlook

Newest Code Samples

Open Outlook Templates using PowerShell

Count and List Folders in Classic Outlook

Insert Word Document into Email using VBA

Warn Before Deleting a Contact

Use PowerShell to Delete Attachments

Remove RE:, FWD:, and Other Prefixes from Subject Line

Change the Mailing Address Using PowerShell

Categorize @Mentioned Messages

Send an Email When You Open Outlook

Delete Old Calendar Events using VBA

Sync & Share Outlook Data

  • Share Calendar & Contacts
  • Synchronize two computers
  • Sync Calendar and Contacts Using Outlook.com
  • Sync Outlook & Android Devices
  • Sync Google Calendar with Outlook
  • Access Folders in Other Users Mailboxes

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Choosing the Folder to Save a Sent Message In

Run Rules on messages after reading

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