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If you receive an error that reads "Can't
open this item. Error loading form..." and have
QuickBooks installed, you'll need to edit the registry to remove a zero-GUID registry key entry that
is affecting BCM. To the best of Microsoft's
knowledge, this is an invalid CLSID, so this will not
affect QuickBooks functionality. The key is HKEY_CLASSES_ROOT\CLSID\{00000000-0000-0000-0000-000000000000}\InprocServer32
Rename this key to something else (such as adding .old to the end of
the zero-GUID, OUTSIDE of the brackets), but don't delete it
Example: {00000000-0000-0000-0000-000000000000}.old
Restart Outlook and the BCM forms should open fine. |