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Using two (or more) custom domains with Office 365

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› Microsoft 365 › Using two (or more) custom domains with Office 365

Last reviewed on April 17, 2015     3 Comments

An administrator new to Office 365 wanted to know if he could add a second domain to the mailboxes at Office 365 as they are changing domains and he wanted mail sent to the old address to be delivered to the mailbox.

Currently we have Office 365 set up for one domains. We want to add a second custom domain name and make the new domain primary. Can we do this in Office 365? Do we need a license for each address?

Yes, Office365 (and any version of Exchange server) can handle multiple domains - multiples of several hundred actually. (At one time, you could have 999 domains in Office 365 but it may be higher now. )

Warning: this may not apply if you purchased Office365 though a reseller such as GoDaddy; they can limit the number of domains per tenant.

You'll need to add the new domain to Office 365, then add the new SMTP addresses to the mailbox and set them as the default. The mailboxes will receive mail sent to any of the addresses on the mailbox. If you only have a few mailboxes, you can edit each mailbox, or use PowerShell if there are a lot of mailboxes to edit.

Add addresses to accounts

Licenses are per mailbox, so you'll only need one license for each user. You can have multiple SMTP address in multiple domains assigned to each mailbox. Only one email address can be set as default and that is the only address that can be used as the From address, but you'll receive email sent to any of the other addresses.

If you need to reply from the secondary addresses, you can use an addin, User Contacts, or Distribution groups. See Send messages using additional Office 365 Exchange addresses for more information.

Using two (or more) custom domains with Office 365 was last modified: April 17th, 2015 by Diane Poremsky

Related Posts:

  • Adding domains to Office 365 Small Business
  • Outlook.com Custom Domains
  • Changing the From Domain in Office 365
  • Exchange Server and Secondary Email Addresses

About Diane Poremsky

A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

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Susannah Dhaliwal
March 2, 2020 2:50 pm

I have recently set up another domain and made it primary for all users In O365.
Mail is being delivered to both old and new domain names.

Will the users have to do anything on their Outlook profile?
I have at least one user that hasn't done anything and continues to use his Outlook profile that was set up for the original domain.

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Greg Sharpe
May 9, 2016 9:25 am

Hi,

I currently use Office 2013 and have multiple email addresses by my customer's email domains.

For example I have the following

myname@hotmail.com which is my personal email
myname@mycompany.ca which is my business's email
myname@client1.com
myname@client2.com
myname@client3.com
and so on.

Each has it's own subfolders: inbox, sent, trash etc.

I haven't upgraded to Office 365 yet for concerns that it won't allow me the same capabilities.

Can you confirm that with Office 365 I will be able to keep the same functionality as I have with Office 2013? If not, then I'll keep my current version and not upgrade.

Regards,

Greg

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Fraser Hogg
Reply to  Greg Sharpe
February 3, 2019 4:51 pm

you're not actually talking about setting up exchange servers just managing multiple accounts from a single client, presumably outlook. I do this and can confirm it works with O365

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