Delete Messages Stuck in Outlook 2011 Outbox

Last reviewed on February 24, 2014

Applies to: Microsoft Outlook 2011 for Mac

If you are using Outlook 2011 for Mac, use one of the following methods to delete messages stuck in your Outbox.

outbox is now visibleWhen the message is stuck because it has a large attachment:

  1. Right click on message in outbox, choose “open message”
  2. Remove the attachment
  3. Press send

This will re-send the message without the over-sized attachment. If you don't want to send the message, delete it from the outbox.

If you don't want to send the message or its stuck for other reason, try this method:
Close Outlook 2011, hold the shift button down while reopening Outlook. Go to outbox and delete the “stuck” message.

The Outbox is not visible

If the Outbox is not visible, initiate a send and receive and open the Progress dialog. Click the little x at the right of the entry to stop the progress. The Outbox should now be visible in message list and you can remove the attachments or delete the message.

Outlook 2011's progress dialog

Written by

Diane Poremsky
A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

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