Outlook 2013 Favorites: Folder Order Frequently Changes

Last reviewed on August 23, 2014

Sort order on FavoritesMany users, myself included, are annoyed by Favorites on the Navigation pane rearranging itself in Outlook 2013.
It didn't take me long to figure out at least part of the problem was due to opening my Exchange mailbox on different computers, with different email accounts in the profile. Navigation pane information is stored as a hidden file in the mailbox and travels with the mailbox. But when the profiles are not identical and folders from the missing accounts are on the Favorites list, Favorites is rearranged when the account is opened on the computer with all of the accounts in the profile. Closing Outlook and reopening it often resorts the Favorites to the original order.

Several users discovered another cause: folders from IMAP accounts on the Favorites list. If there are problems connecting to the IMAP account, Outlook waits to add the folders from the IMAP account, resulting in reshuffled Favorites.

The solution: put IMAP folders and folders from accounts that aren't in all profiles at the bottom of Favorites and the reshuffling is reduced. While it's annoying to have your folders arranged the way Outlook wants, instead of the way you want, it's less annoying than having the folders rearrange themselves frequently.

Written by

Diane Poremsky
A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

Please post long or more complicated questions at Outlookforums.

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