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Contacts with more than three email addresses?

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› Outlook › People › Contacts with more than three email addresses?

Last reviewed on August 5, 2019     7 Comments

Microsoft Outlook (every version) has just three address fields. Some users need more fields:

Email addresses are used for more than sending emails. They are also used by the social connector to bring together all information about a contact. Why are contact's limited to 3 addresses? There should be room for an unlimited number of email addresses per contact. Until this is rectified by Microsoft, how can I work around the problem?

Many of the users who want more address fields are really looking for a place to save all of their own addresses, not because they want to save more addresses associated with their friends. With an e-reader, a cell phone, and other devices, many users have a lot of addresses, many of which are rarely used (and easily forgotten.)

Addresses that are used frequently should have their own contact with a unique name, such as "My Kindle". Outlook won't try to merge the new contact with your existing contact and makes the contact easier to find. You also won't risk including the address if you send someone your vcard.

If you don't use an address but need it for reference, use notes, either in the Contact's note field or an Outlook Note (aka "sticky note"). The addresses won’t display in the address book (and on smartphones) but are easy to find. The addresses are hyperlinked, so if you need to send a message to the address, you can click on it. You'll also be able to add server names, passwords, and other notes with the address.

Another reason people want more email address fields is because they want to save the addresses for parents and their kids together on one contact. I prefer using the notes field for these addresses so I don't accidentally choose the wrong address from my address book, or separate contact forms if I will send email to the spouse or kids, but many users want to avoid using separate contact forms for family members. There is no good solution for "family contacts". We recommend creating separate contacts for each family member and linking them to the parents using Contact linking.

The social connector doesn’t use contacts to pull social networking data so you don't need to have all of your friends and colleagues email addresses in Outlook. It uses your social network account, your friends list, and the privacy settings on your friends account in deciding what gets displayed in Outlook. For example, if your coworker wants you to see his Facebook feed, he needs to add his business addresses to his Facebook profile and then friend you or reduce his privacy settings. Adding more addresses to his contact won’t change what he allows you to see, it only adds more addresses to the Address book list.

Solution: Custom template

Rather than waiting for Microsoft to create a new Contact form with more than 3 address fields, customize the form yourself. This won't work for addresses you want displayed in the address book as Outlook doesn't have an email address control (you'll use textboxes for address fields), but it's great for storing addresses you need for reference purposes.

Creating a customized form is easy, or we have a customized "Owners Contact" available for download here. This form adds a new page to a contact form called Additional Addresses and has space for 10 addresses and notes for each address. I tested it in Outlook 2003, 2007 and 2010 but it should work in all versions.

Save the template to the Template folder then open it using the Open form dialog in Outlook. To use the custom form, go to Outlook 2010's Home tab, click New Items, click More Items or older version's Tools, Forms menu, and then click Choose Form. In the Look In list, click User Templates in the File System, and then select and open the template. If you publish the form in Outlook, the form will be listed on the New items, Custom forms menu when viewing the Contact folders (or Actions menu in older versions).

In Windows 7 and Vista, the template folder is at %appdata%\Microsoft\Templates
In Windows XP, templates are at %USERPROFILE%\Application Data\Microsoft\Outlook
You can type or paste the path in the Save as dialog (and press Enter) to save the template to the templates folder.

Owner Contact Template

Contacts with more than three email addresses? was last modified: August 5th, 2019 by Diane Poremsky

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About Diane Poremsky

A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

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Henri van der Merwe
April 1, 2014 3:41 am

This is one of my main annoyances of Outlook.com which is causing me to stick with Google Contacts, where the contacts can have as many emails (with a description) as you want.

Microsoft is shooting themselves in the foot over this very archaic implementation. Otherwise Outlook.com has all the clean simplicity that made GMail so attractive over rivals at the time....

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C. Mende
April 8, 2013 1:53 am

I have the same problem: The Notes field contents of an Outlook contact don't follow through mail merge into a Word document...

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Diane Poremsky
Reply to  C. Mende
April 12, 2013 8:32 pm

Are you starting the merge in Outlook or starting in Word? More Outlook fields are used when you start in Outlook (including the Notes field.)

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Jody Yniguez
October 19, 2012 8:24 am

If I use the Note section to make entries that I want to then print in a list, or send to a Mail Merge, how do I get it to print the Notes? I have added the Notes field to my Mail Merge but the data doesn't appear in the document. I have searched and searched for info on this and can't find anything, I can't believe people don't ever need to do this??

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Diane Poremsky
Reply to  Jody Yniguez
October 19, 2012 9:27 am

Actually, you are the first whose asked about it. I'll see what I can find out.

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Dave Celemnts
October 12, 2012 1:34 pm

How do I send an email to all the address listed for that one contact without creating seperate contacts for each email?

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Diane Poremsky
Reply to  Dave Celemnts
October 12, 2012 2:12 pm

You need to open or select the contact - look at the Actions menu (older versions) or Create command to send a new message to contact. Details and screenshots: Send email to all addresses

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