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Why both Contacts and Personal Address Book?

The Personal Address Book (PAB) is a service available in Outlook 97 or 2002 and in Outlook 98 or 2000 running in Corporate/Workgroup mode. (If you're using Outlook 98 or 2000 in Internet Mail Only, this discussion does not apply to you.)

Why does Microsoft Outlook seem to need both a Personal Address Book (PAB) and Contacts folders? It really doesn't. In Outlook 2000 and 2002, the PAB is obsolete. However, if you are using an earlier version of have upgraded from Exchange or Windows Messaging, these reasons might apply:

  • Backward compatibility -- People who have a lot of PAB addresses from Exchange or Windows Messaging might not get around to importing them into Contacts for a while.

  • Odd addresses -- It's a little easier to use the PAB to store special types of addresses, such as mailing lists or Exchange Server public folders, that don't really fit into the Contacts mold (though there's no reason you can't keep an address for a public folder as a Contacts record).

  • Distribution lists -- While you can maintain distribution lists in Contacts in Outlook 97 and 98 through categories and grouping or filters, many people find the PAB more efficient. However, since Outlook 2000 supports distribution lists in Contacts folders, this reason has become much less important.

  • Formatting options -- It's a very obscure feature, but if you connect to Microsoft Exchange Server, entries in the PAB have a Send Options button that allows you to set the format for each individual recipient to Plain Text, Rich Text or HTML. (Outlook 2002 adds this feature for all contacts.)

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    More Information

  • Enabling the Outlook Address Book and Contacts folder
  • Updated Apr 09 2008

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