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Tutorial: Set up Outlook.com account to sync Calendar and Contacts

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› Tutorials › Tutorial: Set up Outlook.com account to sync Calendar and Contacts

Last reviewed on February 13, 2018     22 Comments

Applies to: Outlook (classic), Outlook 2010, Outlook.com

If you use Outlook 2010 or newer, you can sync calendar and contacts with Outlook.com. To set up the account in Outlook, follow these steps. To add the account to your smartphone, choose Outlook.com or Exchange account type and enter your Outlook.com address and password.

Outlook 2003 and Outlook 2007 (as of October 31 2017) can only connect to Outlook.com using POP3 or IMAP protocols, neither of which sync calendar and contacts.

If you don’t have an Outlook.com account (or Microsoft Account), go to Outlook.com and create an Outlook.com account.

If you have a Microsoft account, you don't need to create a new account. If it does not have an Outlook.com email address associated with it, add an "Outlook.com alias" to the account. You'll need to use the Outlook.com address to set up the account in Outlook.

Add Outlook.com Account to Outlook

In Outlook, go to File, click Add and enter your Outlook.com email address and click Connect (or Next).
click Add to add the account to profile

This uses auto account setup to create the account in Outlook as a Microsoft Exchange account. In updated versions of Outlook 2016, the dialog looks like this:
enter your address in the account setup wizard

In Outlook 2010 or Outlook 2013, the dialog looks like this. Because it's going to be setup as an Exchange account, you can leave the name and password fields empty. Outlook will ask for the password after it finds the account.
the dialog in outlook 2013

After adding the account, the Outlook.com data file will be set as default data file but the default email account won't be changed. If you want to confirm these settings, go to File, Account settings (#2 in the first screenshot) to open the email settings dialog to verify.
the outlook.com data file is set as default

If you're using Outlook 2016, you won't be required to restart Outlook after adding the Outlook.com account but you will need to restart it before changing the Address book. Restarting Outlook is required if you are using Outlook 2013 or Outlook 2010.

After the account is added...

The folder that Outlook opens to will be changed to the Outlook.com Inbox. Go to File, Options (#3 in the first screenshot). Select Advanced then choose a new start up folder.
choose start up folder

In Outlook 2013 and Outlook 2016, you can drag the set of email folders to the top of the Navigation pane.

If you have appointments, contacts, tasks, or notes in another data file, move them to the Outlook.com folders. Open the folder, Select All (Ctrl+A) then use the Move to folder command to move the items. In the Calendar, first switch to a list view then select all and move. If you aren't sure how to do this, see "Merging Two Calendar Folders" for more details.

If your email account is an IMAP account and there are folders in it's data file named Calendar (this computer only) or Contacts (this computer only), make sure all of the 'this computer only' folders (including Tasks and Notes) in the data file are empty then right click on the folder and choose Open File Location. This will open File Explorer with the account's data file selected. Close Outlook and delete the data file. Outlook will rebuild it without the ‘this computer only folders’.
open file explorer

If you don't see the correct contacts folder when you click the To button, open the Address book from the Home ribbon.
Click Address Book

Click on it's Tools, Options menu and choose the correct Contacts folder from the bottom of the dialog.
choose the correct contacts folder

More Information

"Sync Calendar and Contacts Using Outlook.com"
"Syncing Outlook with an Android smartphone"

Tutorial: Set up Outlook.com account to sync Calendar and Contacts was last modified: February 13th, 2018 by Diane Poremsky

Related Posts:

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About Diane Poremsky

A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

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Marcin
January 31, 2022 8:49 pm

Works like a charm with Outlook 2019. Thank you!

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Sven
October 5, 2021 5:44 pm

I've used this method for a while, but it doesn't suit my needs anymore.
My hotmail exchange address is not my primary mail account. I use an imap account with my own domain setup via gmail for business.
Meeting requests and acceptance/declines will automatically be sent using the outlook account and this can't be changed.
If you add an alias in your outlook account and define that alias as primary, then everything will be sent using an outlook_<long string of characters>@outlook.com

Microsoft simply doesn't allow to sent meetings using the alias address.

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Diane Poremsky
Author
Reply to  Sven
October 5, 2021 7:58 pm

Yeah, that is one big limitation of using this method.

With a google business account, you can use the google sync utility to sync your google calendar and contacts with Outlook desktop .

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jafar
November 15, 2019 2:28 am

I added exchange account for sync but my IMAP account
can no longer send an email, and if I send it all goes to the outbox

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Diane Poremsky
Author
Reply to  jafar
November 15, 2019 8:09 am

Do you receive any send and receive error messages? Just adding an account to the profile would not affect the ability to send from another account.

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Nancy Z
November 1, 2019 12:12 am

I just want to share the appts in my Outlook 2010 with my iphone. Does all this above mean that I will have two .pst files - one for my email and one for my calendars?

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Diane Poremsky
Author
Reply to  Nancy Z
November 1, 2019 12:10 pm

If you are using Outlook.com to sync, yes. Your other option is to use icloud or itunes - i cloud will add another data file, itunes won't but it doesn't work for everyone.

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Philip Das
September 12, 2019 8:13 am

Hi. I hope this is still active. I am using Outlook 2010.
All went well when adding my outlook.com account and it then asked me to restart Outlook. When it went to start a windows security box came up with the username put in as the name of this computer. I tried changing to my outlook email but no joy. How do I get past this?

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Diane Poremsky
Author
Reply to  Philip Das
September 13, 2019 1:32 am

That usually means its not properly configured - usually because some updates are missing. Do you have all office updates installed? Make sure all updates are installed then use the SaRA utility to check for issues. https://diagnostics.outlook.com/#/

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Grace Long
September 6, 2019 7:32 am

I was previously able to sync my Outlook 2010 contacts and calendar changes directly between microsoft outlook and iphone when connecting the phone with the computer using usb connection and the earlier itunes program. There was no necessity to create hotmail, gmail or exchange account. The process adopted was managed through itunes which showed the syncing process and also allowed changes with regard to precedence for transfer of information from respective devices to ensure the latest information was updated. I purchased new iphone xr devices and new microsoft Windows 10 computers with office 365 installed and this functionality no longer works. I have tried the new itunes setup and also downloaded icloud which has caused massive issues and hours of work to rectify problems in our setup and itunes has been changed and does not have the functionality required

Could you please suggest a program we can use or purchase which might allow us to be able to connect our phones to the respective computers containing outlook 365 contacts and calenders, preferably by usb, or wireless if necessary so we can sync the information of contacts and calendar directly between the respective devices.

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Scott Mather
January 28, 2019 5:00 pm

This is the portion of your instructions I was referring to below. Not sure why it didn't copy into the message box.

>>>If your email account is an IMAP account and there are folders in it's data file named Calendar (this computer only) or Contacts (this computer only), make sure all of the 'this computer only' folders (including Tasks and Notes) in the data file are empty then right click on the folder and choose Open File Location. This will open File Explorer with the account's data file selected. Close Outlook and delete the data file. Outlook will rebuild it without the ‘this computer only folders<<<<

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Scott Mather
January 28, 2019 4:04 pm

<<>>

Will doing the above cause future incoming calendar appointment requests to auto-populate to the new default outlook.com calendar instead of the to former "this computer only" calendar?

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Diane Poremsky
Author
Reply to  Scott Mather
January 28, 2019 9:05 pm

Yes, setting a pst or exchange account's data file as default and letting outlook recreate the imap data file without the 'this computer only' folders will cause future meeting requests to go into the new default calendar.

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Scott Mather
Reply to  Diane Poremsky
January 29, 2019 4:56 pm

Thank you! Interesting that in my copy of Outlook 2016, it did this automatically without my having to delete the "this computer only" folders, whereas my colleagues copy of Outlook 2016, set up almost identically, behaved as expected according to your tutorial. For him I will go in and get rid of the "this computer only" folders.

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