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If you are using Outlook for Mac, use the following methods to delete messages stuck in your Outbox.
When the message is stuck because it has a large attachment, the Outbox should be visible in the folder list.
- Right click on message in Outbox, choose Open Message
- Remove the attachment
- Press Send
This will re-send the message without the over-sized attachment. If you don't want to send the message, delete it from the outbox instead of removing the attachment.
If the Outbox is not visible, and you use Outlook 2016 for Mac, start a Send and Receive then:
- Open the Sync Status dialog (1)
- Either click the Stop Sync button (2) in the lower left or the little x at the right of the entry to stop the send and receive.
- Once you stop the send and receive, the Outbox will be visible (3) in the folder list.
If you use Outlook 2011 and don't want to send the message or its stuck for other reason:
- Close Outlook 2011
- Hold the Shift key down while reopening Outlook.
- Go to Outbox and delete the stuck message.
If the Outbox is not visible, initiate a send and receive and open the Progress dialog. Either click the Stop Sync button in the lower left or the little x at the right of the entry to stop the send and receive. The Outbox should now be visible in message list and you can remove the attachments or delete the message.
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Email is stuck in the Outbox in Outlook for Mac 2011 (MSKB)
Hi.
I tried all of the above, working offline , opening the progress box and nothing is there andthe comment keeps on popping up.Any idea to solve the issue?
Thank you.
Yay! Worked it out. Shut outlook down. When reopening it, hold shift button down and click on Outlook icon twice. Suddenly, there is my Outbox near bottom left hand side above Mail, Calendar, Contacts etc. I was then able to delete my stuck messages
I have tried to send an email with a list of addresses in the BCC line. Obviously, one of them was not valid so Outlook for MAC 2011 gave me an error message. However, now I cannot see the message anymore and no interrupting during sending or shift and restart will make it reappear. Clueless what else to try. Anybody out there who knows?
S
Thank you, Thank you, Thank you. I've been trying to fix this issue for days, but couldn't locate my outbox. So glad you had better directions then everyone else.
thanks - i was looking to keep visibility to the outbox - which doesn't sound doable. at least i learned that from this - thank you
Lorelle Rousso
Thank you so much for this information
I accidentally tried to send an email through Outlook to my gmail address a few days ago with a very large attachment (100+ MB). As soon as I realized how large the file was, I tried to stop the send from the outbox while it was showing but it disappeared. Now, I can't find the message anywhere but my Outlook is SLOW! I keep getting the spinning circle with every few characters that I type. I have tried all of the suggested steps above but the email is nowhere to be found. Any other suggestions?
Unfortunately, no, I don't have any other suggestions. Test machine with Outlook 2011 isn't working so I can't try the steps to see what might be wrong. :(
I'm having the exact same issue. I can't "X" out on the sending item in the Progress Folder. Let me know if you have any answers!
This is with the older (original) outlook client that came with Office 2011 or the newer Outlook client (with the blue icon)?
Oh i have the same thing! I have 1 outbox message - managed to delete the pic (that was too big) but cannot get rid of this stupid message! It says it is partially downloaded, but i try to delete - won't delete. try to send, get a colour wheel of death! every now and then outlook just crashes completely and i get a error message (send report or not)
I am ready to cry - this is my work email (and it can't fix it)
Please can you help me?
If you disconnect from the internet and wait a bit, can you delete it?
It's odd, my messages are being send, however after they are sent and the process, they are sent to the Oubox and they stay there (after the fact that they've been sent) can't seem to make the stupid folder go way!
What type of email account are you using? (POP3, IMAP, Exchange)
Are you using the Outlook 2011 update that was released a few weeks ago?