iSync is not available on Mavericks and newer.
With the introduction of Outlook 2011 for Mac, many Mac users are asking the burning question around how to sync Outlook 2011 for Mac with the native Mac Address Book. This is especially relevant as many users now sync their mobile phone contacts (Blackberry, Android, iPhone) with the native Address Book contacts manager. For example, RIM’s Desktop Manager for Mac syncs with iCal and the Address Book and relies on Sync Services to sync with Outlook 2011 contacts. If you will now be managing your contacts inside Outlook, you will need a way to sync these contacts back to the native Address Book.
This is also true if you are using Scrubly to clean up your Address Book contacts. You will need to turn on Sync Services inside Outlook to sync your newly cleaned up contacts from Address Book to Outlook Contacts. Follow the steps below.
Before we begin, you should note that Outlook 2011 will sync contacts from Address Book, and you can sync e-mail accounts with Mail. However, Outlook 2011 won’t sync events or tasks from iCal (in part because Microsoft’s primary design goal with Outlook was to make it work with Exchange). Outlook 2011 also does not support CalDAV.
Troubleshooting Sync Services for Mac
The above steps are really quite easy, however, many users have complained that syncing does not occur after following these steps. Here’s a few troubleshooting tips you can follow in the event this happens to you.
Important: Be sure to back up your Address Book and Outlook Contacts before testing any of these Troubleshooting steps.
Turn on iSync
- Launch iSync, located in the Applications > Utilities folder
- Open preferences window in iSync Application Menu
- Check “Enable syncing on this computer”. Sometimes this option seems to be disabled or you can’t check or uncheck this option after starting iSync. In this case, wait for iSync to complete the sync process and then the option will be available again.
- Reset Sync History.
Delete Plist Files
- Force quit all applications currently running.
- Go > Home > Library > Preferences
- Search for all files containing “com.microsoft.outlook.XXXXX.plist” drag these files to the Trash
- Search for the file “com.microsoft.SyncServicesAgent.plist” and drag this file to the Trash
- Start Outlook
- Tools > Sync Services and confirm that “Turn on Sync Services for Contacts” is checked on
Close and Re-Start Sync Services Agent
- Force Quit Outlook
- Applications > Utilities > Activity Monitor
- Look for the Sync Services Agent under Process Name
- Highlight this process and click Quit in the upper left
- Close Activity Monitor
- Re-Start Outlook