Exchange Messaging Outlook Volume 15, Number 15

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This issue is sponsored by Sherpa Software

Today's Highlights:


Using 64-bit "Fax and Scan" with Outlook Contacts

I've had a couple of queries this week relating to the Fax and Scan program in Windows: Users with 64-bit Windows are unable to select a fax recipient from the Outlook or BCM address book. 

Fax and Scan can't use the Outlook address book because Outlook is a 32bit application and runs on a WOW layer on 64-bit operating system so when Contacts is opened by Windows Fax and Scan on 64-bit Windows, the Outlook contact list is not visible.

There are two workarounds: export the contact list from Outlook and import it to Windows Address Book or install the Fax transport in Outlook.

Instead of creating a fax using the Fax and Scan window, use Outlook to create the fax after adding a Fax account to Outlook.  Once you do this, you can select the "Fax" account as the email protocol and then send.  This will invoke the 64 bit fax and scan program and prompts you for a cover page before sending the fax.

So… does Fax and Scan work with 64bit Outlook? No. You need to use one of the workarounds with Outlook 2010 64-bit too.

Outlook 2010 Group Scheduler

Earlier versions of Outlook had a group calendar window that was separate from Outlook so you could keep a group schedule visible while working in outlook and other applications. The group calendar was changed in Outlook 2010. Rather than having a separate list of groups that you can display in a scheduler-like window when needed, groups are listed in the navigation pane with all of your calendars. You can collapse the groups to hide the members and check the group to select all, but I feel the old dialog was cleaner.

You have two options:

Right click on a calendar and choose open in new window, then select the group you want to display. You can close the navigation pane on that window and switch to the new schedule view if desired, but its not nearly as good as the old group schedules.

Or select the group in the navigation pane then New meeting, New meeting with all. This will open a new meeting with all of the selected members listed - the scheduler page gives you a view similar to the old group schedules.

Sharing Distribution Lists

A recent visitor had this question: Can you help me understand why distribution list sharing is so problematic? We have a user who shared out their dl to a group. When the members of the group attempted to open the distribution list, internal and external recipients, they would receive an error, 'invalid contact would you like to delete, fix'. I noticed if you click cancel, it drops you back to the dl and the icon before the contact changes.

When you select contacts as members of a distribution list, you're adding pointers to the contacts, not the actual contact. When a DL is shared, its looking for the contact in a specific path and the path changes when opened from another mailbox. The icon change from the Contact icon to a rolodex style address card indicates the link to the contact is broken. You won't be able to use the Update button to update those contact's addresses.

While we're on the subject of distribution lists, when you update a DL, you need to delete the DL from the autocomplete list, otherwise the old version of the DL will be used. Delete it from the autocomplete cache then select the updated DL from your Address book.

Opening XML files in Outlook

A user had a problem opening xml attachments they received by email. Double clicking on the xml attachment in Outlook 2007 always returns an error: Access is denied. Error processing resource. file:///C:/path/filename.xsl. This file does exist in that path on the computer. I found a KB article #303487 that says to save the XML to the hard drive before opening, but we get a lot of xml attachments and that takes too long. Do you have any ideas?

Sure. Because Internet Explorer can't load .xml files from the Temporary Internet Files folder and Outlook uses the Temp Internet Files folder for attachments, you're prevented from opening the attachment. If you move the securetemp folder out of Temp Internet files, you won't be prevented from opening it. (Instructions to move the secure temp folder are at /outlook/securetemp.htm)

"XML Page Cannot Be Displayed" Error Message When You Open An XML File Attachment in E-Mail 

New Exchange KB Articles

"MAPI_E_INVALID_PARAMETER” error message when you copy email messages from an Exchange Server 2010 mailbox
"redirect it to people or distribution list" rule does not work on an Exchange Server 2010 mailbox address
[SDP 3][40ab9e58-5535-4839-abf5-98215467e1e5]Exchange Server 2007 SP3 and Exchange Server 2010 Troubleshooter for Windows 2008 R2
A delegate receives only one meeting request when someone sends a meeting request to several principals in an Exchange Server 2010 RU1 or later environment
A MAPI application that is used to access Exchange Server 2010 mailboxes crashes when the application accesses an address book
An attachment is not visible when an Exchange Server 2010 user opens a signed mail message by using Outlook 2003
An error message is generated in Exchange Server 2010 when you use Exchange Troubleshooting Assistant
An Exchange Server 2010 mailbox user receives a NDR message when the user sends an email message to multiple internal users
An IMAP4 client crashes when accessing an Exchange Server 2010 mailbox
Description of Update Rollup 4 for Microsoft Exchange Server 2010 Release To Manufacturing
Error message when you expand the Exchange On-Premises node in the EMC of Exchange Server 2010
Event ID 1066 is logged and you cannot move a mailbox from an Exchange Server 2003 server to an Exchange Server 2010 server
Event ID 4033 is logged and the Free/Busy replication from an Exchange Server 2003 server to an Exchange Server 2010 server fails
Event ID 4999 and Event ID 7031 are logged when you move a mailbox to an Exchange Server 2010 server
Some embedded messages are corrupted when they are contained in a message that is sent from an Exchange Server 2010 mailbox address
The .xls file as an attachment is empty when you access an Exchange Server 2010 mailbox by using OWA
The Add-MailboxDatabaseCopy command fails when it is used to add a database copy to a Database Availability Group in an Exchange Server 2010 environment
The Exchange Transport service on an Exchange Server 2010 server crashes when a certain message is processed
The msExchVersion attribute value of a user is stamped incorrectly after you run the Enable-MailUser cmdlet to mail-enable the user
The RpcClientAccess process on an Exchange Server 2010 server crashes when you access a mailbox by using a MAPI application
You cannot connect an Exchange Server 2010 mailbox by using a MAPI client
You cannot replicate a public folder from one Microsoft Exchange Server 2010 server to another, and Event ID 3079 is logged on the target server
You cannot send a message to a Dynamic Distribution Group in a mixed Exchange Server 2007 and Exchange Server 2010 environment 

New Outlook KB Articles

"Conversations cannot be automatically moved outside the Exchange store unless Outlook is in Cached Exchange Mode" error message in Outlook 2010 when you try to move messages that are related to a conversation to a folder
Description of the numbering scheme for product code GUIDs in Office 2010
Description of the Office updates: June 8, 2010
Error adding large attachments to email messages in Outlook 2010
No installed social network providers are available in the People Pane
Outlook Hotmail Connector users see error (0x8004102A) : ‘Error with Send/Receive’ during normal sync
The "Import and Export" option in Outlook is unavailable
When synchronizing an Outlook Hotmail Connector account in Microsoft Outlook 2010 you may receive a Send/Receive Error 4203
You cannot deploy a solution if you are logged on to a SharePoint 2010 server as a different user 

Other Resources

Outlook 2010's Default Attachment Size
Instructions to fix Outlook 2010's check for attachment size when it returns "The attachment size exceeds the allowable limit" message even though the attachment is smaller than the size supported by your SMTP server./p>

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