Is 'Make a new profile' the new 'Format C:'?

Many times, Support staff suggest making new profiles because they don't know how to troubleshoot a problem or can't be bothered.

Can't Rename Windows Folder: Folder in Use Error

Can't Rename Windows Folder: Folder in Use Error

After saving or inserting and Outlook attachment, you can't rename the Windows folder and receive a Folder in Use error. This is a common Outlook problem and easily solved.

Error Opening Outlook and Control Panel's Mail Applet

Error Opening Outlook and Control Panel's Mail Applet

We're seeing reports that Outlook won't open, returning a (basically useless!) error message that Outlook won't open. Attempting to open the Mail applet in the Control panel results in an error message that Outlook is out of memory or system resources. "You need more memory or system resources. Please close some Windows and try again."  

Adjusting Outlook's Zoom setting in Email

Adjusting Outlook's Zoom setting in Email

I get quite a few complaints from people who say their fonts are tiny (or huge) or the font used for the reply shrinks yet Microsoft Outlook shows they are using a normal size font (such as 10 or 12 pt). I'll show you how to fix it. I also have a macro that will set the zoom level for you.

Printing Errors in Outlook 2003 with IE9 Installed

Users in a terminal services environment are reporting a script error, res://ieframe.dll/preview.js, when they attempt to print email in Outlook 2003 after installing Internet Explorer 9. This is due to a problem printing to a non-redirected printer. There are three possible solutions: set a registry to key to force all printouts to RTF format, print  

Basic Troubleshooting Steps

Basic Troubleshooting Steps

While experienced Outlook users have troubleshooting Outlook down pat, newer users often don't know where to begin so they start by uninstalling and reinstalling Office or Outlook. Because most problems are caused by corruption in the user configuration files and registry entries or by third party add-ins, and these are preserved during a reinstall, uninstalling  

Start Outlook minimized or "minimize to tray"

Start Outlook minimized or "minimize to tray"

Beginning with Outlook 2003, Outlook has the capability to minimize to the tray. Right click on the Outlook icon in the tray and choose Hide when Minimized. You can start any version of Outlook minimized by changing the properties on the shortcut you use to start Outlook. To do this, right click on the Outlook  

Beware of Beta Software Pitfalls

When you use beta software, you need to be willing to deal with problems and issues arising from using software still "under construction".

This operation has been cancelled due to restrictions in effect

This operation has been cancelled due to restrictions in effect

How to fix the error: "For more info, please contact your help desk" or "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator." comes up when you click on a hyperlink in Outlook and other applications.