Last reviewed on March 5, 2015   —  79 Comments

Applies to Microsoft Outlook 2010 and Outlook 2013

A fairly common problem for 64-bit Windows users is that Outlook's Stationery and Fonts or Signatures buttons won't work.

When the Stationery and Fonts or the Signatures button is grayed out or won't do anything when you click it, you may need to edit the registry.

Station and Fonts button doesn't work

First, empty your Temporary Internet Files. This may or may not help much, but even if it doesn't do any good, your Internet cache will be clean.

Empty your temp internet files and if it still fails, change both (Default) and LocalServer32 values in each of the following keys to the appropriate path for your installation of Outlook.

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{0006F03A-0000-0000-C000-000000000046}\LocalServer32

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0006F03A-0000-0000-C000-000000000046}\LocalServer32

Default installation paths for Office / Outlook are:
Outlook 2010: C:\Program Files (x86)\Microsoft Office\Office14\Outlook.exe

Outlook 2013 ProPlus: C:\Program Files (x86)\Microsoft Office\Office15\Outlook.exe

Outlook 2013 Home Premium: C:\Program Files\Microsoft Office 15\root\office15\Outlook.exe

Don't forget to restart Outlook after editing the registry.

Do it for me

If you are using the default installation location for Office 2010 or Office 2013 ProPlus, you can use the registry file for your version:

Outlook 2013 ProPlus MSI Outlook 2013 Click-to-Run Outlook 2010

To open the registry editor, press Windows key + R to open the Run command. Type regedit into the Run field and press OK to open the registry editor.

Comments

  1. Lars Jo says

    Hello, unfortunately this does not work for my (32bit office 2010) on 64 bit win 7 as operating system. This Problem occured due the latest updates and patches of office 2010 in the past. Now, after reinstalling the whole office, I still have the problem that i cannot change signatures and fonts. Any Tips for me?

    • Diane Poremsky says

      What antivirus /security software do you use? I know Mcafee Host intrusion has been known to block it. See if it works in Safe mode - if some it could be something like that interfering.

  2. Geoff Gilmour-Taylor (@gilmourtaylor) says

    I've got 64-bit Office 2010 and 64-bit Win7, so I had to use C:Program FilesMicrosoft OfficeOffice14Outlook.exe (without the (x86) part) in the registry, but otherwise this fixed my problem. Thanks!

  3. andy says

    hi there, i have tried copying your fix it file to desktop under outlook.reg when i try to execute it says error. some files could not be written. some keys are open by the system or other processes.

    when trying to follow the first steps as this has failed i am unsure what i am editing. is it the value : w_1^VX!!!!!!!!!MKKSkOUTLOOKFiles>tW{~$4Q]c@zPX6FxaTO5

    that i replace? i have no idea??? please help as i cannot add a signature.

    thanks

  4. Philip says

    Hi Diane,

    i do have a Windows 8 x64 Installation and i`m using Office 2013 x64.
    I have exact the same issues as described but None of your soulutions work.
    I already cleaned the Cache and modified the registry, but neither works.
    Even the "safe" mode and a different account didn`t work.
    Do you have any other soloution or hint for me?

    Greetings
    Philip

  5. Philip says

    Hi Diane,
    i do have the same issue (Win8x64 Office2013x64).
    Neither soloution works. I already deletet the temporary internet files and add the registry key.
    So you have any other idea?

    Greetings
    Philip

  6. Ted Mahoney says

    I "upgraded" to 0ffice 2013 on w7 64bit to have my previous stationary overlay the body of the email, my typing goes behind the stationary so noone can read my text and your fix didn't fix it and there are no other solutions. Way to go MS! Another successful upgrade.

    • Diane Poremsky says

      You are using an image in the stationary? It should work if it worked in Outlook 2007 or 2010 but if not, you may need to make sure the image is in the background.

  7. James Arthur says

    Hi Diane,

    We're having the exact problem, but we are running Outlook 2007 on 32 bit machines (running Windows XP). Can you please point me to the registry keys I need to modify on 32 bit machines to correct this problem?

    Thank you,

    James

    • Diane Poremsky says

      See if you have this key in your registry -
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0006F03A-0000-0000-C000-000000000046}\LocalServer32

      if so, the path for 2007 would be C:\Program Files (x86)\Microsoft Office\Office12\Outlook.exe

    • Diane Poremsky says

      See if you have this key in your registry -
      HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0006F03A-0000-0000-C000-000000000046}\LocalServer32

      if so, the path for 2007 would be C:\Program Files\Microsoft Office\Office12\Outlook.exe

    • Sebastien says

      I try this but I am still having the same problem except that i am with a win 7 32 bits. Any difference on the key ?

    • Diane Poremsky says

      You won't have the wow key and this fix is for 64bit Windows, although some people said it worked with the 32bit version. Did you check the keys you have and follow the instructions for them?

  8. James Arthur says

    Diane,

    The LocalServer32 key was not in the registry. I went ahead and created it and used the C:\Program Files\Microsoft Office\Office12\Outlook.exe path. The signature button is working now!

    Thank you!

    James

  9. Günther Weidinger says

    Hi Diane,

    You saved my day :)), your solution worked immediately!
    I worked on this problem for the last 4 weeks - very frustrating ... I had Office 2010 64bit on W7, uninstalled and installed Office 2013 32-bit (went over to Office365), then the error appeared.

    Thank you so much!

    Günther

  10. Gary says

    I had this issue on my Win 8 install as well. This fix worked but I had to drop the (x86) from the path. If you do a search on your c: drive for outlook.exe, you can tell for certain which path is needed. The registry keys above have to contain the correct path to your outlook.exe file for it to work.

  11. Plamen Kissiov says

    For those who registry patch didn't resolve the issue, please check if the
    DCOM Server Process Launcher service is started.
    Hope this will help.

    • Diane Poremsky says

      Services is on the Administrator Tools menu or press Windows key + R to open the Run command and type (or paste)
      services.msc
      in the field then press enter. Look to see if DCOM Server Process Launcher is started. If not, right click on it and choose Start.

  12. Mike in St. Paul says

    THANK YOU, THANK YOU, THANK YOU to James and Diane!

    Holy god, you have no idea how long I have been searching for a solution to this... I have WindowsXP and Office 2007 and the signatures button has been bunk for a long time. Like James, I didn't have the registry key, but I created it and IT WORKED! (I almost cried when it did, too).

    THANK YOU SO MUCH! You both ROCK!

  13. joodeee says

    Ok, I just found this after discovering that suddenly I cannot open the signature/font/edit buttons in Outlook 2007, altho I have been doing it up until now. I am not aware of making any changes and I clearly am not very tech savvy so could I get some detailed instructions? I have Win2008, 64bit with Outlook 2007.

  14. Fahad Hashmi says

    I could not find "Outlook.exe" under directory C:Program Files (x86)Microsoft OfficeOffice15. is this any problem in installation? any suggestions?

    • Diane Poremsky says

      Which office suite do you have? Home Premium is under program files, microsoft office 15, root, office 15.

  15. Fahad HAshmi says

    it's MS Office professional Plus 2013...I rather found outlook.exe under C:\Program Files\Microsoft Office\Office15

  16. dwhewett says

    Thank you so much!

    Like a few others, I actually had to create the "LocalServer32" key under:

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{0006F03A-0000-0000-C000-000000000046}

    I then added the value of C:\Program Files (x86)\Microsoft Office\Office12\Outlook.exe to (default)

    I did not have the entry:

    HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0006F03A-0000-0000-C000-000000000046}\

    at all, and turns out I don't need it either.

    My setup is Windows 7 64-bit with Microsoft Office Standard 2007.

  17. Fran Moreno says

    Hello from Spain, and sorry fo my english

    In 64 bits version, the path don´t have "_(x86)":

    Outlook 2013 ProPlus: C:\Program Files\Microsoft Office\Office15\Outlook.exe

    With your help and this change, Office work now.

    Thanks.

    Fran.

    • Diane Poremsky says

      You only need the one key - the one without WOW in it. Use the path to your outlook, the 64 bit version of Outlook uses the same keys.
      I'll upload a reg file for it.

  18. Fran Moreno says

    Thanks Diane, I had Outlook 2010 32 bits first, and now I have Outlook 2013 64 bits under Windows 8. It´s possible that there are two keys in my reg for this reason.

    Best regards

    • Diane Poremsky says

      I don't *think* it would matter (my 64-bit install has the keys) but you can export each of those keys to a .reg file and if you have a value (right side) named "LocalServer32", delete it. AFAIK, 64bit doesn't use that value, but it also shouldn't affect Outlook, at least AFAIK.

      See if that helps - you will probably need to restart Outlook to be sure. If not, you can delete the keys. If something seems goofy, double click on the reg files you exported to restore.

  19. john says

    Forgot to add my path was

    C:\Program Files (x86)\Microsoft Office\Office12\Outlook.exe

    with Office 2007 Enterprise

  20. André Filipe says

    Thanks a lot! It worked for me (had to create the LocalServer32 key and set the path C:\Program Files\Microsoft Office\Office 12\Outlook.exe in the registry) and I am using Office 2007.

  21. Gary says

    I have Outlook 2007 and discovered I had this same problem. I had initially installed the 2007 Office Suite without Outlook, then added it later on. I wonder if that might have contributed to it.

    In any case, I added the LocalServer32 key and then modified the default to specify the path of Outlook (C:Program Files (x86)Microsoft OfficeOffice12Outlook.exe).

    FYI, the second key mentioned does NOT exist on my Windows 7 x64 installation --> HKEY_LOCAL_MACHINESOFTWAREClassesCLSID{0006F03A-0000-0000-C000-000000000046}LocalServer32

    But all I had to do was the first modification. Thank you!

  22. Aydin Ucar says

    Excellent solution !
    just I want to add I used the path C:\Program Files\Microsoft Office\Office15\Outlook.exe ,because my office was under 64bits directory instead of X86.

  23. gaweiner says

    regedit will not allow me to insert a new key with / in it so entering the path does not work.
    this is nuts!

    • Diane Poremsky says

      Are you using a computer at work? If so, a group policy is in force and you'll need to speak to your administrator.
      If this is a personal computer, what exactly happens?

    • Diane Poremsky says

      No, I'm not aware of a Mr Fixit for this. What version of Outlook (which suite) and which version of Windows do you have?

  24. cliff says

    Not picking up that specific target in the registry but others with LocalServer32 that are pointing to the correct path. Not sure if I need to add one or not. Windows XP and Office 2007. Any thoughts or automatic fix link like you have for other versions?

    • Diane Poremsky says

      no idea, but try the comments made after yours (by mark) and see if that works for you.

  25. Travis says

    IT FINALLY WORKED! I tried everything at least twice..including reinstalling. Thank you for sharing your knowledge on this. Hopefully someone can learn from my mistake. First I searched for outlook.exe in the start menu search bar. I then right clicked on outlook.exe in the search results and clicked open file location and copied the address in the address bar. Looked up all reg keys and pasted the location in both the default and localserver32 values....didnt work. I read everybody's comments looking for an answer. Then it dawned on me... I pasted the location of the OUTLOOK.EXE file...I did not include the filename itself in the location so...
    C:\Program Files\Microsoft Office\Office15 <<THIS DOES NOT WORK
    C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE <<WORKS!!!

    Thanks again!

  26. Mark says

    It worked for me! finally. I really appreciate your help!

    I have Windows 7 64 bit + Office 2013 Professional Plus installed.

    I was not able to find the first key location in your post (the one with Wow6432), but there is one location that is very close instead.
    The location is:
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes\CLSID\{0006F03A-0000-0000-C000-000000000046}\LocalServer32

    My value added to both (Default) and LocalServer32 is.
    C:\Program Files\Microsoft Office\Office15\Outlook.exe

    Note that (Default) is REG_SZ type and LocalServer32 is REG_MULTI_SZ type.

    I also changed the second key shown in your post at HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0006F03A-0000-0000-C000-000000000046}\LocalServer32

    Finally I am able to edit my signature from my Outlook.

    • leeski420 says

      Thank you so much! The SIMILAR reg key was the problem on my end. Changed that and the other second one and now I am all set! THANKS VERY MUCH!!!!!!!!

  27. VPA-NI says

    Hi I hope you can help me. For the last 8 months I have been using Windows 8.1 with Outlook 2010 which had all it's contacts/emails copied from an old machine running Windows Professional XP - I have just realised that I cannot edit my email signature. Can you give me an 'idiots guide' on what to do please?

    • Diane Poremsky says

      Do you get any error messages? What happens when you try to edit them?

      The procedure listed on this page should fix the signature problem too, or you can edit the HTML and text copies using notepad. Go to %appdata%\Microsoft\signatures, find the files that needed edited and open them in notepad.

    • VPA-NI says

      Diane - apologies for not replying sooner but a BIG THANK YOU!! I have been able to dip into the html and edit the content of my signature. Thank you once again.

  28. Jim DeMatt says

    This worked, but it was a combination of two issues for me. The user was using a Font in their signature which I found was corrupted. I copied the contents of the Fonts folder of a working system to the system having issues, overwrote all of the existing Fonts, reset the Fonts to their default settings, then rebooted. Prior to opening Outlook, I edited the registry as stated in this article and Voila, fixed :-)

  29. Allan C says

    This fixed the problem for me. Since I use the 64-bit platform for both Windows and Outlook, I had to eliminate the (x86) from the folder spec. Thanks for this brilliant post!

  30. The E-Team says

    I am on an HP Win 8 machine 64-bit machine. I uninstalled Outlook 2010 and installed a newly purchased MS Office Pro 2013. Outlook would not allow me to create signatures, and none of the Option buttons would work. Pulled my hair out for 5 days until I came upon this post.

    THANK YOU!

    Here is what worked for me:

    The Registry Key locations are correct as she posted originally, but the path was wrong.

    The path that worked for me is:
    C:\Program Files\Microsoft Office\Office15\Outlook.exe

    THANK YOU again!

  31. JoeyT says

    This has been troubling me for some time and I could not find anything that would work. This worked perfectly thanks!!!!!

  32. David says

    Like James Arthur, I had to add to Wow6432Node the LocalServer32 and then link it to the Outlook executable. I didn't have the HKEY directory for the other item your article suggests needs to change, and I didn't bother to add it (hopefully my computer won't blow up now!). As soon as I made that change, without benefit of restarting the computer, I launched Outlook 2007 and the signature button just worked.

    How you were able to pick out these needles in the registry haystack and determine what was necessary to fix them is far, far beyond me, but I will declare that you have got to be some kind of a genius. And it's very nice for the public when a genius lends their thinking and their talent to make others' lives easier. Thank you.

  33. Jeff H says

    So, in the "Do it for me" "Outlook 2013" registry file, there's an error on line 15 of the file. It points to the wrong key. It should have the "LocalServer32" added onto the end.

  34. Mike B says

    Mike B
    I have Win7Pro 64bit and Outlook 2007 from Pro install. I cannot get mine to work, are the instructions the same? Can I copy something and make a .reg file?

    • Diane PoremskyDiane Poremsky says

      The key should be the same - the path to Outlook will change - it should be
      C:\Program Files (x86)\Microsoft Office\Office12\Outlook.exe

  35. John Charles says

    I am sure you're the person I need to help me with this. I have a different twist on this, perhaps. I am running Windows 8.1 pro, and my IT person installed Office 2010. I then installed Office 365 because I wanted he upgraded Office packages, but I should NOT have installed Outlook 365 because we are running Exchange 2003, and it is not supported. So, I am still using Outlook 2010 and it runs fine....except, I have that signature and font issue where I can't change them. I could not find the keys that you referenced. Any suggestions on where to attack this problem?

Leave a Reply

Please post long or more complicated questions at OutlookForums by Slipstick.com.

If the Post Comment button disappears, press your Tab key.