Problem: Outlook won't open forwarded messages (*.MSG)

Last reviewed on September 12, 2011

If you receive an error when opening forwarded messages (sent as attachments), uninstall Google Desktop Search or revert to the previously installed version.

Reports indicate that opening Settings, Options and removing the check from the "Use Documents and Spreadsheets to open certain file types" box corrects the problem without uninstalling GDS. If it doesn't help, you'll need to uninstall GDS.

More Information

If you use Outlook 2003 SP3 and have a large number of attachments or a large number of recipients on the message, see You cannot open an .msg e-mail message file in Outlook 2003 after you install Office 2003 Service Pack 3

Written by

Diane Poremsky
A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

Please post long or more complicated questions at Outlookforums.

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