Outlook Sync Client Error

Last reviewed on May 8, 2014   —  4 comments

We’re seeing users complain about an error message popping up on the computer screen. The error dialog doesn’t contain much information about the program or the cause. Others receive an error “OutlookSyncClient has stopped working.”

The Outlook Sync Client is used to sync iPhone, iPod and iTouch with Outlook. This error generally means there is a corrupt appointment or contact.

To fix it you need to find and delete the corrupt item. Most users found the easiest way to do this is to move or export the Calendar to a new PST file then delete the contents of the existing Calendar. Any appointment that won’t delete is corrupt.

To fix, run scanpst on the data file then delete the corrupt appointment(s).

Create a new appointment and test the sync. If it works fine, import the calendar back into Outlook. If you are still getting errors (or have reason to believe its a corrupt Contact, move or export Contacts to a new pst and delete the Contacts from your mailbox.

How to Move the Appointments

  1. Go to File (or Tools if using Outlook 2007), Account Settings.
  2. Switch to the Data File tab and click Add to add a new data file to your profile.
  3. Back in Outlook, go to the newly created pst file.
  4. Right click on the pst name and choose New folder.
  5. Type a name for the folder and choose Calendar type.
  6. Go to your old calendar folder and apply a list view (such as All appointments in older versions)
  7. Select All (Ctrl+A) and right click, choose Move to folder command to move them to the newly created calendar folder.

Any appointments that didn’t move are corrupt.

Close Outlook, find scanpst (it’s in the same folder as your Office applications, usually C:\Program Files\Microsoft Office\OfficeXX\scanpst.exe (where xx is your version of Office). Run it on the data file.

The scanpst wizard should lead you through the steps to fix the pst, but if you need instructions, see How to use Scanpst.exe to repair Outlook data files

After scanpst finishes, open Outlook and delete the corrupt appointments. Create a new appointment and see if it sync without error. If so, move the appointments back to the default calendar  and close the newly created pst file.

How to move appointments video tutorial

This tutorial shows steps 1 – 7 above.

About Diane Poremsky

Diane Poremsky
A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

Please post long or more complicated questions at Outlook forums by Slipstick.com.

4 responses to “Outlook Sync Client Error”

  1. Frank Li

    I am a littel bit confused by the 3rd step "Back in Outlook, go to the newly created pst file." How to "go to the newly created pst file" exactly? Please kindly advise. Many thanks.

    1. Diane Poremsky

      You add a new data file to your profile to move appointments to. After adding it using the Account Settings dialog, you Ok the dialogs and return to the main outlook window.

      I added a video tutorial of steps 1 - 7 above.

  2. Peter Baris

    Hi Diane Poremsky,

    Please tell me the reasons of PST file corruption and how it can be prevented. If you have already posted on this topic, please share with me.


    1. Diane Poremsky

      Corruption can be caused by something other than outlook tries to access the pst - this can be antivirus scanner, sync software etc - anything that tries to access you outlook data. If outlook crashes, it can result in corruption, if windows closes outlook so it can reboot...

      Preventing it is as simple as not using programs that access outlook data and closing outlook a few minutes before shutting down the computer, or when you are done using it for the day/night, so its closed if windows installs updates and reboots.

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