Last reviewed on May 8, 2014   —  16 Comments

January 25 2013: there is an issue with Hotmail accounts and users are receiving an Access Denied error messages.

You don’t have permission to access “/D/864/193170/000/sslcachekey.bayw.mail.” on this server.

Microsoft is investigating. Some users have had success by changing their network card’s DNS settings, while others just waited a couple of hours and it went away. If you want to try changing your DNS settings, use Google’s DNS servers: and

Problem: If you have an MSN or Hotmail account and are suddenly getting ‘access denied’ errors when you try to download mail through Outlook you probably missed the announcement that access using the HTTP protocol was going to end for good on Sept 1, 2009.

Task 'Hotmail: Folder:Inbox Synchronizing headers.' reported error (0x800CCC33) : 'Access to the account was denied. Verify that your username and password are correct. The server responded 'Forbidden'.

From now on out users will need to use either the Outlook Connector or POP3/SMTP.

Note: you need to install the connector and configure your account.

All versions of Outlook (and any email program that supports POP3) can use POP3. Be sure to set Outlook to leave mail on the server if you also use the web interface to view mail or it will be removed from the server once Outlook downloads it.

Using the Outlook Connector

After you download the Outlook Connector (links to newest version are in the sidebar), close Outlook (if open) and install the connector. Go to Control panel, Mail and open your profile and delete the HTTP account. Create a new account using the Connector – in the Add account dialog, choose Additional server types then choose the Outlook connector from the list. (It may be the only server type in your list.)

The connector uses it's own message store, which can be set as the default message store in Tools, Account settings.

Configuring POP/SMTP

Incoming server name:
Outgoing server:

While setting up the account, click on the More Settings button and on Outgoing Mail Servers tab, select the My server requires authentication box. Most people will need to use the default option of Use same settings as my incoming server.

Click the Advanced tab, and under Server Port Numbers, enter the following information:
• In the Incoming mail (POP3) box, type 995.
• In the Outgoing mail (SMTP) box, type 587.
• Under both Outgoing mail (SMTP) and Incoming mail (POP3), select the ‘requires secure connection (SSL)’ check box. In Outlook 2007, choose Auto; use SSL for Outlook 2003
• Under Delivery, select the Leave a copy of messages on server check box if you want to see your messages when you use Hotmail in a web browser, your mobile phone, or other e-mail programs. By default, Outlook will delete the messages from the Hotmail server when they are downloaded to your computer.

Windows Live Mail client

If you don't want to use POP3 and don't have Outlook 2003 or Outlook 2007, you can use the Live Mail client. It's free (and includes a calendar).

You can download it from

More Information

Microsoft Announces Changes for Accessing Hotmail with Outlook Express

Continuing DAV protocol retirement


  1. asifanair says

    The Customer Services Department
    HOTMAIL/MSN Messenger

    Subject : Miss Use Of Email Account Of Hotmail

    It is to inform you that some of my email friends report me that they have received a Mobile Phone Promotion Email through my Email address which is not sent by me.

    Kindly check and verify that how this mails sent to my email friends through my account. It means that my email account of Hotmail is miss used by someone. It is requested that kindly take some necessary action to stop these types of action.

    Thanks and best regards,

    Asifa Nasir

    • Diane Poremsky says

      If you suspect that your hotmail account was hacked, immediately log in and change your password.

      We're not associated with hotmail so we can't check this for you. Sorry.

  2. efraim edmundo antonio says

    I think I made a mess out of it ! Access denied to hotmail, messenger, mozilla firefox.
    Can´t go messages pensing. Cannot sign in. In NO way at all.
    Please give me a helping hand to get out ofthis mess.

    Thank you
    Efraim Antonio

    • Diane Poremsky says

      I don't think the problem is related to the topic of the article.

      What is the exact error message? Does it come up when you try to open any of those 3 programs?

  3. Judith E. Greene says

    I've been denied access to my plain, ol' hotmail account since late 7/24/12 because The Great Computer (recommended to genuflect here) says that 'It' thinks my account has been hacked. This, I believe, stems from my having e-mail myself an article from BBC re: child deaths in the U.S. which I then tried to forward to my contacts. This triggered some kind of 'junk mail' thingy. Additionally, yesterday I looked at my blog for the first time, i.e. "Crotchety" and clicked the 'ignore.' I don't know which of these -- or was it both? -- may have triggered this nonsense, but ENOUGH, already. I am not jumping through any more hoops. Give me back my hotmail.

  4. Phillip says

    ok so some time last year my live accounts were hacked and the hackers are in the process of stealing my identity. first they hacked my hp pavillian g6. then my sony ps3. so i dont have any access to windows, and when i do they r alerted. they have been using my well established email addresses to apply for payday advances all over the lower 48. and sence my credit score was a 720 they got quite a few. so sence i have all access denied who do i contact to have my 3 accounts deleted? if i dont find out soon, then they will screw over many more unexpecting people.

    • Diane Poremsky says

      You need to contact Hotmail but unless you have security questions set and can prove you are the rightful owner, they won't delete the accounts. You need to secure your computer and the ps3. I would reformat the computer rather than try and clean it, then install a firewall, antivirus, and anti-malware software before doing anything. If you can reformat/reset the ps3, you need to do that as well.

  5. Ady King-Turner says

    Access to my account denied. I am abroad. Should I have told them I was going away, like a child would?
    I can't seems to satisfy them on the qns they are asking. Am I being asked security qns about this account or the other one I have? Microsoft's qns don't make this clear.
    They want digits off my mobile phone which won't switch on to allow me to get a code!
    It's totally exasperating.
    I'm wondering if this problem will persist when I get home...
    Please advise if you can.

    • Diane Poremsky says

      I don't think it's specifically because you are traveling, but either you are using a different computer or you mistyped the password or both. (I type the wrong password way too often - and yes, the dialogs are annoying.)

      The security questions are for the account you are trying to log into. Yes, if you don't authenticate now, you will probably need to when you get home.

  6. Ady King-Turner says

    Thanks for your speedy reply.
    Yes I am using a relation's pc.Have used it successsfully in the past. I think I got the password right...
    Thanks too, for the advice on the security qns. I'm cynical, however ; they said my postcode was wrong. It's not American, but I also gave them my country of residence. Kind of nice to know that the long tentacles can't always put two and two together...

    I can't imagine what a mess I 'm going to inherit when I return home.

    Maybe one day we'll laugh at all this; right now I'm weeping and gnashing.

  7. Vallie says

    I am having a problem with logging onto my outlook e-mail. Says they will send me a code and when they do it's only 4 digits. They say I need a 5 digit one. Can't understand the person as it's so noisy.

  8. Oscar says

    Can't open my e-mail while I'm abroad. I need help on this as I have my flight information and need to open it anywhere outside the US.

    • Diane Poremsky says

      Is Hotmail not allowing you access to the account? I've heard they block it because they suspect the account was compromised - if you log in using you should be able to authenticate.

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