Troubleshooting Outlook's Social Connector

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Last reviewed on May 21, 2012

This page contains troubleshooting tips for the Outlook Social Connector and links to additional troubleshooting pages.

Social Connector pane error: an add-in failed to run

A user received this error in the "people pane" in Outlook 2010:

"An add-on for this website failed to run. Check the security settings in Internet Options for potential conflicts"

This error occurs because ActiveX is disabled in the Internet zone. You need to open Internet Options, then go to the Security tab. Select Internet Zone, Custom Level, scroll down to ActiveX Controls and plugins and enable the option for "Run ActiveX Controls and plug-ins". If Internet Explorer is locked down to prevent ActiveX controls from running, you won't be able to use the people pane.

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Written by

Diane Poremsky
A Microsoft Outlook Most Valuable Professional (MVP) since 1999 and involved in IT support since 1985, Diane is the author of several books and video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.