Users with both Office 365 and Office 2010 installed, began complaining about this problem a few months ago, although it seems to be affecting more people since last week's updates. Or more people are keeping Office 2010 installed when they upgrade to Office 2013.
When I open Outlook 2010, I get an error message: The internet fax service requires Outlook 2010. No matter how many times I dismiss it, it pops back up.
This is triggered by KB 2794707. Removing this update should resolve the problem. Some users say they needed to uninstall KB2598374 too.
To uninstall it, open the Control panel.
- If you are using Category view, click on Uninstall a Program; if using icons, choose Programs and Features.
- Click View Installed updates.
- Sort by the Installed date and locate the update and uninstall it.
Microsoft update will eventually reinstall it. You can open Microsoft updates and hide the update, if desired.
Block certain automatic updates
After you uninstall the problematic updates, Automatic updates will keep reinstalling the Update (unless Microsoft removes it from Automatic Updates). You need to go to the update site and hide this update.
- Uninstall the update
- Go to the Start menu and click the link for Windows Update.
- Let it search for updates it thinks you need then review the list.
- Right click on the updates you don't want installed and mark it hidden. If the update is enabled (checked) for installation, hiding it will remove it from the installation list.
Change Automatic Update Settings
Note: I highly recommend using the automatic install option for most users, experience tells me that most users will not install updates at all if they are not installed automatically. For this reason, I recommend hiding updates you don't want installed, not disabling automatic updates.
However, you can change automatic update settings to download but let you choose whether to install.
In Windows 7/8, go to Control panel, Windows updates and click Change settings.