I'm starting to hear from Outlook 2013 users who are having problems connecting or staying connected to Outlook.com account types.
Usually it is possible to connect by setting Outlook offline then back online, but that gets old fast. In some situations it will not connect at all. My Outlook 2013 simply will not connect to the outlook.com account. A repair attempt results in an error message on the "Establishing network connection" step.
The error message users receive is as follows:
Outlook cannot discover settings for your account because a network connection could not be established. You may need to turn off Work Offline to automatically configure this account.
This is usually the result of a proxy server you are connected to configured to time out connections after a period of inactivity. This disconnects Outlook.com accounts from the server and makes it appear to be offline.
While this is more often a problem in corporate networks, it can happen with any Internet connection.
To fix this issue, you need to add a PushDuration to the registry.
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\EAS DWORD: PushDuration Value: between 5 and 59 (for minutes between sync intervals)
Note: if the EAS key does not exist, you need to create it.
Do it for me
If you'd rather not edit the registry yourself, you can download and run the following registry file to set a value of 59 minutes.
Use this vbscript to open the registry editor to the EAS key so you can set a value other than 59 minutes:
Open regedit to PushDuration
How to edit the registry
- Close Outlook.
- Press Windows key + R to open the Run command.
- Type regedit and press Enter to start Registry Editor.
- Browse to the following registry key.
- Right click on the Outlook key and choose New > Key. (If this key exists already, skip to Step 7.)
- Type EAS and press Enter.
- Right click on EAS and choose New > DWORD
- Type PushDuration and press Enter.
- Right click on PushDuration and click Modify.
- Set Base to Decimal.
- Type an whole number between 5 and 59 for the number of minutes between sync. Click OK.
- Close the Registry Editor and re-start Outlook for the change to take affect.