How to Import *.pst files into Outlook 2011

Last reviewed on May 8, 2014

When Outlook 2011 crashes with the following error message when you are trying import a .pst file into it

Outlook has encountered a problem and needs to close

verify that you have the latest Office for Mac updates installed as well as Office for Mac Service Pack 1.

The latest updates latest Office for Mac update has some fixes that address an issue with importing .pst files.

You should always import a .pst file into a new, empty Outlook 2011 Identity. This way, if there is a problem it will not affect the data in your working Identity.

After you import into the new Identity, you can export under File > Export as .olm file. This can be imported safely into your Identity.

Written by

Diane Poremsky
A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

Please post long or more complicated questions at Outlookforums.

3 responses to “How to Import *.pst files into Outlook 2011”

  1. john

    how do I convert emails from outlook express 6 to outlook 2013? thanks. The other posting have not worked.

  2. john

    Microsoft tech support, Internet, Systool DBX to PST converter. If I use Windows Mail, will it import my .wab (address book) all DBX files? How do I export Windows Mail (Outlook.com account?) to Outlook 2013 (import)? Is there another 3rd party tool to do it?
    How about importing to Outlook 2003, using that pst to import into OL 2013? Thanks

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