The dialog is identical in all versions of Outlook. If your dialog does not look like the one at the right, verify your account is a POP3 email account.
In Outlook 2010 (and Outlook 2013), the default is to leave all mail on the server for 14 days. This change was made to prevent problems when people set up new accounts and wanted mail left on the server but opened Outlook before setting Outlook to leave mail on the server. Once it's downloaded by POP3, it usually can't be put back. See Restore POP3 Mail to Server for methods.
Only POP3 email can be left on the server or deleted. IMAP, Hotmail Connector, Exchange server, and EAS account types are server-based accounts and mail is always left on the server. If you want to delete the mail from the server with these account types you need to use rules to move your email to a local pst file.
Outlook 2010 / 2013
Outlook 2010/2013 users who do not want mail left on the server for 14 days will need to go into More Settings and change it.
To change the settings in Outlook 2010 or Outlook 2013:
- Click on the File tab
- Click Account Settings button
- Double click on the POP3 account
- Click More Settings
- Click on the Advanced tab (screenshot)
- The ‘leave email on the server’ options are at the bottom of the dialog.
Go to Outlook 2007’s Tools, Account Settings.
With the Account Settings dialog open, select the account and click Change, then click More Settings. Look on the Advanced tab (screenshot).
Outlook 2007 More Settings Tutorial
Tools, Email Accounts, View or change existing accounts, select the account and click Change. Click the More settings button and look on the Advanced tab.
Outlook 2002/2003 Leave on Server Tutorial
Outlook 2000 or 98 (CW)
In Corporate/Workgroup mode, the setting will be found at Tools | Services, on the Advanced tab for the Internet E-mail service.
You can retrieve items remaining on the server by using the Tools | Remote Mail command in Outlook to download and mark headers, then retrieve the marked messages.
Outlook 2000 or 98 (IMO)
In Internet Mail Only mode, the setting will be found at Tools | Accounts, on the Advanced tab for an Internet mail account.
You will not be able to use the same copy of Outlook to retrieve the retained messages. Try retrieving from Outlook running on another machine, or use a different e-mail program.