We're seeing complaints that some parts of a message have characters 10 times larger than expected. The problem comes and goes, and doesn't affect all messages.
When I send an email, the recipient receives my message with parts of the message having 120pt font characters. It's not reproducible.
The cause is an antivirus scanner scanning your email. We believe it is due to a change in mso.dll, first installed by KB2289158. As a result, several antivirus scanners are removing the dot in the font size so 10.0pt becomes 100pt and 12.0pt becomes 120pt. Not all messages are affected and within messages, often just a sentence or word is affected.
Even if you uninstall that update, the mso.dll will be install by later cumulative updates. Also note that the problem is usually with the sender’s computer.
To fix this, you need to disable the email scanning feature of your antivirus software. Scanning your email with an antivirus scanner is not necessary, on either inbound to outbound email. Microsoft Outlook does not run active content in email and attachments are automatically saved (to the securetemp folder) before Outlook opens them, so your antivirus will pick up any viruses at that time.
If your antivirus software installs an Outlook add-in, disable or uninstall it. Reports from other users indicate the problem is with the Outlook add-ins. While email scanning is not necessary, using the scanning feature supplied for other email clients does not appear to cause this problem.
Disabling email scanning will not fix messages already in your Inbox, but future messages should not be affected.
To disable the COM Addin:
- In Microsoft Outlook 2010, go to File, Options, Add-ins. Click on the Go button at the bottom of the screen to open the Addin dialog. Uncheck the antivirus addin to disable the add-in.
- In Microsoft Outlook 2007 go to Tools, Trust Centers, Add-ins, Go button at the bottom of the screen to disable the antivirus add-in.
- In Outlook 2003 and older, look in Tools, Options, Other, Advanced, Com add-ins
Do not disable your antivirus completely – only disable the email scanning module!
If this does not solve the problem, disable email scanning in the antivirus software. You may need to uninstall the antivirus software and reinstall using a custom option, choosing not to install the email scanner module.
McAfee, Trend, and AVG are known to cause this problem (and others) but it may not be limited to these three antivirus vendors. Microsoft's Security Essentials does not scan email as it downloads.
Do not disable the antivirus completely – only disable the email scanning module!
There are two other causes of large fonts in email. In both cases, the entire message is affected, not just a sentence or two as it is when the anti-virus scanner is the cause.
Zoom: when zoom is the problem, its usually because fonts are tiny, not too large. Hold Ctrl as you scroll the mouse wheel, press Ctrl+ the plus or minus key or use the Zoom menu to change the setting.
Windows Display settings: go to Control panel, Display (use Search if you don't see it). If Windows is configured for settings above 100%, Outlook's dialogs can be hard to read and buttons may be off the screen.