I'm getting questions from people looking for help with Outlook after upgrading to iCloud 3. It seems that after installing and configuring iCloud v.3, they can’t send email from Outlook using their iCloud email accounts: a box keeps popping up with the outgoing server string and asking the user to enter their username and password. Some users also report receiving error: 0x80004005 - cannot synchronize subscribed folders.
This is caused by a bad server configuration in the iCloud setup.
In Outlook 2010 or Outlook 2013, look in File, Account Settings, double click on the iCloud account to open the Change Account dialog.
The first page will have the server names. The SMTP server should be something like p06-smtp.mail.me.com, where p06 can be any 2-digit number between 01 and 99. (The IMAP server name should be almost identical, with imap replacing smtp in the server name: p06-imap.mail.me.com.)
If the SMTP server name does not begin with p-number, replace the server name with p06-smtp.mail.me.com. If your server name is in the correct format, try changing the p-number to another 2-digit number.
The following are the account settings entered on the first page of the account setup dialog.
|Incoming server||p06-imap.mail.me.com (06 can be any 2-digit number)|
|Outgoing Server||p06-smtp.mail.me.com (use the same 2-digits used for IMAP)|
After checking (or completing) the account setup dialog, click More Settings buttons. On the Outgoing Server tab, select:
- My outgoing server (SMTP) requires authentication
- Use same settings as my incoming mail server
On the Advanced tab, set the port numbers and select SSL/TLS:
- Incoming server (IMAP) Use port 993 and enable SSL
- Outgoing server (SMTP) Use port 587 and enable TLS (select TLS first, then change the port number)