We’re concerned in this case with the order in which address books are listed in the Address Book, under the Show Names from list. If you are using Microsoft Exchange Server, you may see the Global Address List, then Recipients lists taking up lots of room at the top, with the Contacts list(s) and Personal Address Book (if installed) at the very bottom.
The order of this list has no relation whatsoever to the order in which address lists are checked when recipient addresses are resolved. Instead, it is controlled strictly by the order in which services that include address books are installed in the profile. (Because this is a profile issue, it does not affect Outlook 98 or Outlook 2000 running in Internet Mail Only mode.)
For example, let’s say you want address lists to appear in this order:
- Outlook Address Book and Contacts folder(s)
- Personal Address Book
- Exchange Server GAL and Recipients
One method would be to create a new profile, using the Manually configure services option to install services in this order — Outlook Address Book, Personal Address Book, Microsoft Exchange Server.
The other method would be to remove the PAB and Exchange Server services from an existing profile, then add the PAB and Exchange Server services back into the profile, in that order.
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Last reviewed on Dec 8, 2011
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