Configuring an Outlook.com account in Outlook

Last reviewed on May 8, 2014

Outlook.com is the new domain Microsoft replaced Hotmail with. It's been around awhile, used for Live@Edu accounts (student accounts at some universities). It's a Hotmail / Live account with an OWA interface.

Microsoft discontinued HTTP (WebDAV) support for Hotmail accounts. For more information, see MSN (and Hotmail) Access Denied?

Need help configuring and Outlook.com account to sync calendar and contacts with a POP3 or IMAP account? See Sync calendar and contacts using Outlook.com.

Because Outlook.com is a Hotmail account, you can use the same configurations with these accounts as you did with Hotmail: POP3, Outlook Connector, or with Outlook 2013 or a smartphone, EAS.

Choose the manual setup option
If Auto Account Setup doesn't work for an outlook.com email address, you'll need to configure the account manually using the Outlook Connector, POP3/SMTP, or in Outlook 2013, EAS.

If you enabled two-factor authentication on the Outlook.com account, you'll need to generate an app password to use with the account in Outlook.

Outlook Connector

The Outlook Hotmail Connector connects Outlook.com / Hotmail family of email accounts to Outlook, syncing Outlook.com email, calendar, and contacts to your local machine, much like an Exchange server does. The Outlook Connector is limited to email, calendar and contacts. Tasks are not supported by the Connector.

After you download the Outlook Connector, close Outlook (if open) and install the connector. Go to Control Panel and search for Mail. Open your profile from the Mail applet and create a new account using the Connector. Click Add and enter your display name, email address, and password and Outlook will setup the account for you or choose the option to manually setup your account.

If you choose to create the account yourself, Outlook Connector is listed under Additional Server types.

When you configure the Outlook Connector, it creates a data file for the Outlook.com account. While this file can be set as the default data file, you cannot deliver Outlook.com (Hotmail) to another data file. (You need to use POP3 if you want to use only one data file.) If you deliver mail from other accounts to the Outlook.com data file, that mail will be uploaded to the Outlook.com server.

The data file created by the Outlook Connector can only be used by the account that created it. If you have items in the Tasks, Notes, or Journal folders, you will need to export the folders to a local pst file before removing the account from your profile.

Calendar and Contacts in your other Outlook data files are not synced to the Outlook.com folders. If you want to upload it to the Hotmail server you need to move or copy the items to the Hotmail folders. See Merging Two Calendar Folders for instructions. (This method works with all folder types.)

If you want to use the Outlook Connector, you'll need to set up the account. This is the preferred method and the only one Microsoft mentions in their KB article, How to configure Outlook to connect to an outlook.com email account

  1. Go to Account Settings and open the New Account dialog.
  2. Choose Manually configure server settings or additional server types, and then click Next.
  3. Select the Outlook Connector option and complete the wizard.

Outlook 2013 EAS

If you use Outlook 2013, you can configure an EAS account. You'll need to use m.hotmail.com as the server name when setting up the account. You'll use this server name when setting up EAS on smartphones.

POP3 and SMTP

Outlook.com now supports IMAP. Instructions, including server names and ports, are at Setting up an Outlook.com IMAP account

Configure the pop and smtp optionsTo use POP3/SMTP with your Outlook.com account, you'll use these settings:

Incoming server name: pop3.live.com
Outgoing server: smtp.live.com

While setting up the account, click on the More Settings button and on Outgoing Mail Servers tab, select the My server requires authentication box. Choose Use same settings as my incoming server.

Configure the port settings on the More Settings, Advanced tab
Click the Advanced tab, and under Server Port Numbers, enter the following information:
For Incoming mail (POP3), use Port 995.
For Outgoing mail (SMTP), use Port 587.

Under both Outgoing mail (SMTP) and Incoming mail (POP3), select the ‘requires secure connection (SSL)’ check box. In Outlook 2007 and up, choose Auto; use SSL for Outlook 2003.

Under Delivery, select the Leave a copy of messages on server check box if you want to see your messages when you use Hotmail in a web browser, your mobile phone, or other e-mail programs.

You may want to adjust your settings in the account options online (under More mail settings), and either let Outlook.com move the mail to special POP folder when Outlook tries to delete it from the server or let it delete the messages.

More Information

Mail Tools - Retrieval -- Other add-ins for accessing Hotmail.
OL2000- How to View Hotmail Messages in Outlook 2000 -- using a folder home page

Written by

Diane Poremsky
A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

Please post long or more complicated questions at Outlookforums.

66 responses to “Configuring an Outlook.com account in Outlook”

  1. Page Temple

    Hi Diane,
    I have set up Outlook.com on MS Outlook (2007) according to your instructions and receiving emails just fine.
    Sending is another issue. They won't "go"...
    Any advice?

  2. Kelly Gooch

    Being unable to use and manage contact groups makes Outlook in Office 2013 unusable for my wife.

  3. Rob Crichlow

    I am growing to really appreciate your posts and now need your help. Is there a way to connect two Outlook.com accounts to Outlook 2013, only syncing contacts on one of the accounts? My wife and I share a common contact list, but different email, tasks, and calendars.

    I have tried using Soocial.com to sync our contacts, but the Live API is not being supported that they use.

    Our Windows phones allow the control of what get's synced (Email, Calendar, and Contacts), but I cannot find the same ability in Outlook 2013.

  4. Sirush

    Hello,

    I set up the Outlook.com on MS Outlook (2007) according to your instructions. Incoming is ok, but outgoing does not operate, I cannot send mails from MS Outlook. It gives an error 550 5.7.3. Please advise what to do? I use it in Armenia.
    Thank you

  5. Sirush

    The problem is now solved. Tried to put the "Type of the encrypted connection" on TLS and it work.

    Thank you

  6. Vivid Kothari

    Hey! I really-really appreciate your this post. It gives some solid information that I have been looking for. However, I am still having this unusual problem.
    When I have set up a new email account using outlook connector, it says "The set of folders can not be opened. The file C:\users\..... is not an outlook data file."

    Please help. I have tried a lot of things but not reaching anywhere near the solution. I don't know where I am going wrong.

  7. Corrine Hardie

    Hi there, I have set up an outlook.com email account on outlook 2013 as an EAS account. Contacts sync'd fine with outlook.com and mobile device, but the calendar that was set up in Outlook 2013 is not showing up on outlook.com or the mobile device. The calendar entries were copied from another calendar, and pasted into the new calendar associated with the outlook.com email account. The contacts were done the same way. Any suggestions as to why the calendar would not be updating online?

  8. RMD

    Just a point for any frustrated people out there. If two-factor authentication is turned on for the outlook.com/hotmail account, an app password will need to be generated to use in MS Outlook 20XX since it doesn't prompt for the verification code. Took far too long for me to realize this.

  9. Fran

    this is super helpful!!! thank you very much for the information!

  10. Syd Thompson

    I have seen my outlook emails suddenly migrate to my pop folder and those emails are not accessible on my mobile phone

  11. Syd Thompson

    I had made the change to "leave on server." I am not sure of the action you recommend from your comment "Gear icon, More Mail setting, POP and deleting downloaded messages." Thanks.

  12. Jerry Sykes

    I have never used Outlook before, now I have to learn to use 2010. I can't even configure the damn thing. I have an .edu account which is somehow connected to Office 365, but Outlook says it can't find the server. Same problem with the gmail server. It asks me to configure manually, I don't know what to put for POP, IMAP, STMP, etc. Why do I need to reference a third party email account to use Outlook? Really frustrated!

  13. Jerry Sykes

    Hi Diane, thank you for the quick response. After some searching on youtube, I found the problem was with Google not Outlook. Apparently you have to enable IMAP in your Google settings to allow Outlook to communicate with the Google email server. After I did that, Outlook set up finished without a hitch. It's good to know if I have other issues with Outlook, there's a professional standing by to help. Thank you again.

  14. Jb

    Great resource Diane! I was having problems using hotmail and exchange in outlook 2013. I couldn't move emails back and forth between accounts. I recently changed hotmail to an imap account and can move emails. However, my windows phone and ipad won't sync with the hotmail inbox, sent, deleted. Etc. if I delete something in outlook, it won't delete from my phone. Sent folder in outlook doesn't sync with hotmail, only local.

    Do I need to set my ipad and phone up as imap too? Anything else I can do to have everything sync in the cloud, and not just my desktop.

  15. JOsh

    Were you able to replicate this?

  16. Josh

    Any progress on this?

  17. Bob Broder

    Hi Diane, I followed your instructions for setting up Hotmail account in Outlook 2013 manually. It works until I close and reopen Outlook at which time Outlook simply freezes and I have to end process. Any help would be appreciated.

  18. Dheeraj

    Thank you very much.... :) :) :)

  19. Rick

    Diane:

    I've been unable to resolve this problem using Outlook Connector with Oultook 2003 and my Outlook.com account for months now:

    1. I can successfully download and install the 32-bit Outlook Connector executable on my Win8 machine.
    2. I successfully add my Outlook.com account info in the Outlook Connector tab.
    3. Close and reopen Outlook.
    4. Information and the folders I've created in Outlook.com appear in Outlook 2003, BUT, and this is what I can't resolve:
    No emails in my Outlook.com Inbox later than Jul 2, 2013 appear in the Outlook 2003 Inbox, nor do any emails I send from Outlook.com to myself appear in the Outlook 2003 Inbox as received.

    Finally: If I click on the "Server Status" box at the bottom right of Outlook 2003, the status is always "Mail: Connecting", even though at the very bottom of Outlook, my status is "Online"

    Any thoughts?

    Thanks,
    Rick P.

  20. Rick

    Diane:

    I've been partially successful in using your instructions for using the Outlook Connector with Outlook 2003 on my Win8 machine. By partially successful, I mean that, no matter what PC I install Outlook Connector on, I only end up with emails up to 7/2/2013. All of my Outlook.com folders are successfully duplicated: but the end result is that, for me, time has stopped on July 2, 2013 (I think that's when Hotmail was terminated, and before migrating to Outlook.com, I was using a Hotmail account).

    Thanks,
    Rick P.

  21. Rick P.

    Diane:

    Yes, the mail is in my inbox, along with the other folders I've created in either Outlook or Outlook.com. However, the most recent email is never later than 7/2/2013. And, it doesn't matter if I run the connector using a machine running Windows 7 or a difference machine running Windows 8.1.
    But, your comment about having a lot of mail got me thinking. I do have a couple of thousand messages overall.
    The message count for 7/2/2013 is 200 messages exactly. So. maybe there's a "maximum number of messages" set up within the Connector at 200?

    Also, sorry about the double posting of my original message.

    Rick P

  22. Rick P.

    Diane:

    Success!! It took several hours and parts of 2 days when I was logged into Outlook, but your suggestion about just letting it download worked. Previously, I had been closing down Outlook after just a few minutes when nothing appeared to be transferring over, especially when, if I clicked on the "Server Status" window in the bottom-right corner of Outlook, the Mail status message always showed "Connecting..." but never appeared to be making any progress.

    It was, just, as you've mentioned, very slow progress if you have alot of messages, which is something not mentioned in any of the Microsoft tech support messages I've read on this issue.

    Thanks for the tip!

    Rick P.

  23. David Ledbetter

    Hello Diane, I recently discovered IMAP for Outlook 2007 and installed it. I now have THREE (IMAP, POP, and MAPI) accounts in Account Settings. Do I need them all?
    I read that I need to keep MAPI for the address book.
    Also, all my current inbox messages ended up going to the Junk Mail folder. I'll just move them, i guess.
    The POP account has no data file associated with it, correct?
    Finally, I have two identical inboxes. The IMAP inbox tool a LONG TIME but finally showed up in the MAPI account.
    You are wonderful for helping people the way you do. Thank you!

    David L:edbetter

  24. Jerry Fallon

    Hi Diane...I am using the Outlook Connector and for the most part no issues. However I just noticed no Job Titles are syncing to my Blackberry Z10. Is that a Blackberry issue?

    Thank you,

    JF

  25. Jerry

    Thank you for the reply...so same issue with Android? I was thinking of ditching the Z10 for an Android phone but hope to avoid the same issue. I think a Windows Phone is the only solution.

    Thank you again for all your support!

  26. kgr

    I have 2 accounts set up in outlook 2013: 1) pop email account and 2) Exchange account for calendar and contacts (server is ....m.hotmail.com). My deleted contacts and calendar entries are not in my deleted folder and the undo command is not available for the ost file. Is that because I am using a verizon email address and don't have a corporate or edu exchange account? With this setup, is there any way I can undo or recover accidentally deleted items? Thanks.

  27. Jerry

    Hi Diane,

    So if I understand you correctly the Windows Phone will sync the job title? My Z10 syncs everything but job titles. So I am looking at options/phones for my next step. I still find it hard to believe there is no solution for this problem.

    Thank you,

    JF

  28. Jerry Fallon

    Hi Diane,

    I entered a dummy contact on my Surface and it synced fine to my BB Z10. All fields were complete. However, I just got to my office and on my desktop using the outlook connector the job title did not sync. Everything else did. The issue is clearly with the connector. I can not seem to find a solution.

    Thank you,

    JF

  29. Jerry

    Ok...how do I do that? Also, I finally got through to someone at Microsoft. Since my company still uses XP and my Office version is 2003 they want $95.00 to fix the issue. I think what I am going to do is just continue using the Blackberry Link for syncing and manually keep my Outlook.com account up to date. By not fixing this issue just means I will not leave BB for a Windows or an Android Phone. I explained to them I purchased a Surface and added the connector based on their recommended way to sync. I thought for this reason alone they would have helped me. Disappointed...

  30. Jerry

    Hi Diane...for the life of me I can not figure this out.

  31. Jerry Fallon

    Hi Diane,

    When I followed your instructions, opened a current contact and manually entered a job title it synced to the phone. However, when I entered a brand new contact from start the the way you would normally do so the job title does not sync. Same thing if I enter a contact from the phone. I can't seem to set the system for this field to sync. It is my main reason for not buying a Windows phone.

    I appreciate all your time and effort.

    Thank you,

    Jerry

  32. Jerry

    When in the all fields list yes... but if I enter a contact on my phone with a job title it will not sync to my contacts via the outlook connector on my desktop. The same if I go to new contact, enter the details it will not sync to the phone the job titles. The job titles sync if entered in the phone or Surface without a problem. It's just the desktop both ways. Maybe because I have XP and Office 2007.

  33. Jerry

    Thank you... I appreciate all your help. Please take care of your family. I hope everything will be ok.

  34. Jerry

    Hi Diane,

    Have you ever figured out how I can sync the job titles? I still can't.

    Thank you,

    Jerry

  35. Brian Shroyer

    I set up Outlook.com in my outlook program for my desktop. Is there a way to stop the outlook.com account from receiving emails? I only wanted to be able to have calendar events sync with my cell phone. If i keep getting emails in my ISP account and Outlook.com account i will have a lot of duplicates to delete.

    thanks

  36. cynthiauu

    hello, I cannot send email from my hotmail account at outlook 2003, I did everything you said,I add my hotmail by imap, and incoming server (IMAP) 993, outgoing is 587 or 25, both has to be checked off with SSL, but it doesn't work! please help!

  37. Lauren (@LauLedu)

    I've downloaded the outlook connector to my outlook 2003 and successfully moved all my appointments over to the new calendar. Is there a way to set that new calendar as default? I only want to work with one calendar. The way it is setup now, I can't get any reminders because it isn't in "the calendar or tasks folder". I use imap for my email, if that matters.
    I used google calendar sync until I couldn't last month, this is helpful for syncing as long as I remember to put my tasks on the right calendar on my phone. I'm lost without my reminders though! (I'm still running 2003 because I'm waiting for work to slow down before I migrate to a new machine.)

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