Last reviewed on March 13, 2015   —  19 Comments

Monthly updates are moving to their own pages:

Outlook Updates and Hotfixes November 11 2014

November 11, 2014 update for Outlook 2013 (KB2899504) addresses two issues:

Outlook displays certificate errors when it tries to obtain Exchange settings using AutoDiscover. With the update installed, the connection silently fails instead of displaying the certificate error dialog.

Outlook may be unable to download the Offline Address Book (OAB) from the Exchange Server, due to the OAB Download thread running in a loop unable to authenticate. This can prevent email from synchronizing, especially when you have multiple accounts all trying to download an OAB at the same time.

Outlook 2013 January 14 2014 updates

In with this month's security updates was one non-security update for Outlook 2013 MSI installations. This update addresses the following issues affecting users connecting to Exchange 2007 mailboxes after installing the Outlook 2013 November 2013 security update.

This update fixes these problems:
When you try to configure the Automatic Replies (Out of Office) feature, you receive an error message that states your automatic reply settings cannot be displayed because the server is currently unavailable. Additionally, you cannot retrieve Free/Busy data for calendar scheduling, and add-ins that use the Account.SmtpAddress property no longer work. This occurs because Autodiscover fails for Exchange 2007 configurations.

After you install the November 12, 2013 security update for Outlook 2013 or the October 2013 cumulative update, when you start Outlook, Outlook crashes.

Description of the Outlook 2013 update 2850061: January 14, 2014

Please note: these updates are installed automatically when you use a click to run installation. If you disabled automatic updates in File, Office Accounts, you can check for updates by clicking the Update Options, Update Now command.

Outlook 2013 October 2013 hotfix: Calendar Peek and more

Among the issues that the Outlook 2013 hotfix that came out this week addresses is one that annoys many users: the Calendar Peek displays appointments for the selected day only, not the next several appointments.

No more! The hotfix restores the behavior of the Calendar Peek to the behavior users were used to with the To-do Bar in older versions: it display appointments scheduled over the next 7 days.

Other fixes included in this hotfix:

When you mark an email message as read or unread in the Inbox folder in Outlook 2013, the position of the Inbox folder is changed in the Folder pane.

When you enable Touch Mode in Outlook 2013 on a touch device then hover the mouse pointer over a calendar item to see the information about the item, no information is displayed.

Issues affecting developers:

When try to add attachments to an email message that is an inline reply by using the Outlook Object Model (OOM) in Outlook 2013, the body of the email message reverts to the text of the original email message.

When you install a plugin that associates a form region together with the Reading pane in Outlook 2013 and open an inline reply then switch to another folder, two form regions are displayed for the email message.

Issues affecting Exchange server users:
When you set up an automatic reply, you receive and error message: Your automatic reply settings cannot be displayed because the server is currently unavailable. Try again later.

When your account password expired less than ten days ago and you log on Outlook 2013, you do not receive a password expiration notification.

When you synchronize Outlook 2013 with SharePoint Server, an alternative URL is used instead of the primary URL.

The administrator configures a resource forest that contains an Exchange server and configures a user forest that contains user accounts, and one of the user accounts is associated with a computer that has Outlook 2013 installed. When an email configuration test is run, the test fails.

Get the hotfix here:
Description of the Outlook 2013 hotfix package (Outlook-x-none.msp; Outlookintl-<Language-Code>.msp): October 16, 2013


  1. Karen says

    I am trying to sign out of my hotmail account, which was automatically changed to Outlook, so that I can access another hotmail account (which I don't frequently access).
    I have been looking at different 'Outlook help' websites for hours now and still can't figure it out. Please, can you tell me how to 'log out' of Outlook with the hotmail account I have been using? Every time I shut hotmail off and try to restart it, it comes up with my same old email address. I don't want to replace either 'homail' account, I just want to access the other one. Thank you.

    • Diane Poremsky says

      You're using a web browser? If it won't stay logged out, you are logging into a site using the address as a liveid. The solution I use with Internet Explorer is Ctrl+Shift+P to open a new browser window using 'in private browsing'. You can do this and be logged into both accounts at once.

  2. Dolores Coopet says

    Unable to open Outlook 2013. It asks for an exchange account. I am using Microsoft exchange mail. Does this mean I can’t use Outlook. I have spent hours searching for a solution. This is on my personal computer, no network. What to do when the program won't even open. So frustrating.

    • Diane Poremsky says

      Go to Control panel, search for Mail and edit the profile. Delete the account from the profile and create the correct account type.

  3. peter says

    all these replies are rubbish to the non computer nerd. Diane doesn't want to delete an account. and control shift p has no effect on my computer. there was a sign out panel on hotmail...what lunatic decided that it was no longer needed...I am trying to access my wife's account to print airline tickets...every time i log in it goes to MY account....who are these nutters who re-make the world according to THEIR preferences...I am climbing the wall

    • Diane Poremsky says

      If you need to log into another person's aka Hotmail account, you can use InPrivate browsing so you don't need to sign out of your own account. In IE, it's under the Gear icon ( or Tools menu) > Safety menu - that is highlighted in the green box in my screenshot below. Keyboarders can use Ctrl+Shift+P keyboard shortcut to start an InPrivate browsing session. If you normally use Firefox or Chrome, use IE to access her account.

      To sign out, click on your name on the right to expand the menu where Sign Out is - that is highlighted in red in the screenshot.

      Sign out

      Also note that this page is about Outlook 2013, the desktop client. The replies make perfect sense when you are using Outlook 2013. :)

  4. Britt says

    With the recent updates, my Outlook 2007 can send but NOT receive e-mails. The one thing that I find is if I reboot, it will work a few times, but then goes back to not working. Not sure why.

  5. Raza says

    Hi Diane,

    In outlook 2013 I keep getting a "Error while preparing to send sharing message." while sharing a calendar but the August hotfix is no longer available! Any workarounds except using owa.


  6. Harry Bonning says

    Hi Diane - hope you can help. Office 2013 installed with Outlook 2013. I have exactly the problem mentioned in the August Hot Fix - my main email address will not download emails but will from gmail etc. Have now downloaded 3 different fixes including that mentioned above - they all tell me the software for that fix is not installed on my computer.

    • Diane Poremsky says

      Which office suite do you have installed? The hotfixes are not for the Click to Run installations, which is Home Premium and of the other suites available to home and small business users. updates for the C2R versions is installed automatically - go to file, Office Account, Office updates to see if there are any updates to install.

  7. Harry Bonning says

    Thank you for your reply. Having posted the query I then looked through other pages on your site and found the answer there - add Inbox to the Root folder and now it all works. This is with the Home & Business 2013 edition.

  8. Harry Bonning says

    I have another problem if you can help please. My personal gmail account through OUTLOOK 2013 stopped working. Repair and Change did not work. Whatever settings I put in (and I tried pretty well every combination possible!) I keep getting the pop email address authentication box. I have enabled IMAP in Gmail. I have deleted the account from Outlook and tried a clean install. Nothing. Same every time. Now Outlook does not even show the incoming/outgoing mail servers, none of the Port combinations work. SSL/TSL etc. After I had everything working fine following the problem I had previously, this is very frustrating. Any ideas please? My two other gmail accounts work fine (so far!) and I have copied the settings from them to no avail.

    • Diane Poremsky says

      Did you get any error messages? When did the problem start? It's possible an update caused your problems.

  9. Harry Bonning says

    Thank you for the reply. The only change was that I had installed Hotspot Shield earlier. The other two gmail accounts have also now stopped working with OUTLOOK. WHen I now try to add my personal gmail account as a new account to OUTLOOK, I get a box which says "Enter your user name and password for the following server - Server - USer Name - - Password ********. Save to password list is unchecked." I have checked and double checked all the settings as advised and they are correct.

  10. Nick Root says

    Hi Diane,
    For the October Hotfix it says to "When you enable touch mode then hover the mouse pointer over a calendar item to see the information about the item, no information is displayed." Is this while being in the calendar or to-do bar? I am in calendar, on week or work week arrangement, on the quick access tool bar I added and enabled touch mode. When I hover over a calendar item/entry the preview will pop up stating the subject, start/end time, organizer, and reminder. Am I doing something wrong? Is it possible to not have the preview appear. I appreciate your response! thank you!!!

  11. Mel Toadvine says

    Why in hell didn't Microsoft just leave Hotmail alone with it was purchased. Hotmail worked for years without any problems; now it is the worst email there is and many of us are angry because so many people have our emails. When we go to different computers to call up our accounts, emails are still there that were deleted on another computer from home. They all show up at work. Outlook or Hotmail, whatever Microsoft wants to call it is really horrible. What did Microsoft hire when they this thing over, a bunch of absolure idiots. If Microsoft is reading this, quit being so damned defenseive. Just stop the crap and return it to what it was before you nasty hands and stupid nerds started messing with it. I am going to have to leave and go to Hotmail just doesn't do it anymore for me, Microsoft is meddling too much with its products.

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