Fixed: Autodiscover problems with Outlook 2013 and Exchange 2007

Last reviewed on December 19, 2013

outlook2013-iconAfter installing the November 2013 security updates, Outlook 2013 users had issues connecting to Exchange server 2007. These problems are fixed by the Outlook 2013 December 13 2013 update.

In addition to fixing the problems with autodiscover, this update also fixes a problem where you may not receive new email messages on IMAP accounts, as well as problems moving or deleting email in an IMAP account.

To recap, after installing the November security update, many users experienced the following issues:

  • Outlook crashes shortly after it starts.
  • When Outlook connects to an IMAP email account, you may not receive new email messages. You may receive an error message when you move or delete an email message:
    You do not have appropriate permission to perform this operation.
    You do not have permission to move items in this folder.
  • When using Outlook to connect to an Exchange Server 2007 mailbox, you receive an error message when you try to configure Automatic Replies (Out of Office)
    Your automatic reply settings cannot be displayed because the server is currently unavailable. Try again later.
    You cannot retrieve Free/Busy data for calendar scheduling.
    Add-ins that use the Account.SmtpAddress property no longer work.

    These features rely on an underlying Autodiscover technology but after installing the security update, Autodiscover may fail for Exchange 2007 configurations. This means Outlook features that rely on Autodiscover will also stop working.

You can download the update from either of the following articles:
MS13-094: Description of the security update for Outlook 2013: November 12, 2013
Description of the Outlook 2013 update 2850061: December 13, 2013

Written by

Diane Poremsky
A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

7 responses to “Fixed: Autodiscover problems with Outlook 2013 and Exchange 2007”

  1. doug

    Diane, I depend on you!

    When I forward an email to several people with a bcc; I ALWAYS get a copy back. I have tried for months to find the cure, suggestions.



  2. doug

    Thank you. The documents I have read did not mention this fact.

  3. doug

    using nexus 5 mobile, I can never find the four squares OUTLOOK PEOPLE CALENDAR SKYDRIVE. Been looking forever, need to edit contacts, can't get to them. followed the following MS instruction, they do not work.

    Used this thread as an easy way to get to you, hope it is/was not a problem.

  4. doug

    Thnaks Di,

    Yes I have tried the mobile app...which is what I was talking about. The desktop app has it's own problems and I know you cannot EDIT contacts from the mobile app (real stupid), but I was just trying to us MS instructions to find the 4 drop down squares. I tried to find the MS inst. to paste here, but don't remember where I found them. If I do, I'll send them along.


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