Microsoft Outlook 2002

Outlook 2002 addressed some longstanding deficiencies and improves connections to email servers. Note that there is no such thing as Outlook XP. Office XP is the name of the suite, but the individual product names use "2002."

Features

See:

Outlook 2000 Support Center
New Features in Microsoft Outlook 2002
OL2002 New Features That Are Available in OL2002
Features Missing from Microsoft Outlook 2002 — including Net Folders, Microsoft Mail and Microsoft Fax
Opening .exe Attachments with Outlook 2002 — COM add-ins you can download to unblock .exe and other potentially dangerous files

Availability

Outlook 2002 is included in all versions of the Office XP suite and is also available as a separate standalone program. You may also find it included with new PDA devices using Pocket PC 2002.

Exchange 2000 client access licenses (CALs) include the right to install Outlook 2002 or any earlier version.

Microsoft has told us that Exchange 5.5 CALs are good only for Outlook 2000 or earlier. Exchange 5.5 customers cannot install Outlook 2002 without buying a retail copy of Outlook 2002, a retail or upgrade copy of Office XP, or Exchange 2000 and sufficient CALs. (FYI, this information is still not available on Microsoft’s web site.)

System Requirements

Outlook 2002 requires Windows 98 or a later operating system. It will not run on Windows 95 or Windows NT 3.51. See:

Office XP System Requirements

Outlook 2002 requires Internet Explorer 5.01 or later. See OL2002 Why Outlook Requires Internet Explorer 5 or Later to Install.

Versions

Check the version number with Help | About. The version number is determined by the version number on the Outllib.dll file. This table lists the versions and the patch that updates Outlook to that version. Public updates are marked with the version number in bold:

	Version
Original release	Via retail channels and Microsoft volume licensing programs	10.0.2627.x
New E-mail Notifications Fix	Hotfix to allow users to force Outlook to poll for new messages on the Exchange Server in environments (especially NAT) that don’t support UDP notifications. Note that you need to apply the registry changes detailed in the article.	10.0.2915.x
June 21, 2001 Update	Updates the Outllib.dll and Outlmime.dll files to resolve performance problems with Exchange Server, especially with Instant Messaging enabled. It also restores the feature that expands the folder list when the Rules Wizard moves a message to a folder and makes Outlook remember MSN mail passwords. Administrators should get the instructions from Outlook 2002 Administrative Update: June 21, 2001. If this update does not fix the password issue, see: OL2002 The Save Password Setting Is Not Saved When You Connect to a POP3 Server OL2002: The IMAP Password Is Not Retained in the Same Session	10.0.2930.x
ASX File Block Fix	Hotfix to prevent Outlook from blocking .asx (Active Streaming Redirector) attachments.	10.0.3005.0
Wrong Task Date in Outlook Today Fix	Hotfix to make Outlook Today display tasks with the correct date, not yesterday’s date.	10.0.3012.x
Siebel Synch Update	Hotfix to resolve a problem with not all data synchronizing between Outlook and Siebel customer contact software.	10.0.3110.x
August 16, 2001 Update	Second update to Outlook 2002, fixing several problems, in addition to hotfixes above: Outlook View Control Exposes Unsafe Functionality Vulnerability to file attachments with a CLSID in the file extension — These are now blocked. BUG: Sort Method Sorts Incorrectly with Recurring Appointments OL2002 Error Message When You Use a Signature Certificate in the Security Settings Also see: OL Developer Information About the Outlook View Control Security Update — Note that the changes do not affect how the OVC operates in an Outlook folder home page. For more information, including instructions on how to deploy the administrative version of this update, see: OL2002 Overview of the Outlook 2002 Update Aug 16, 2001 OFF2000 Error 1328 When You Apply SR-1 Update to Administrative Installation	10.0.3117.x
2GB PST/OST File Size Fix	Hotfix to provide better protection against Personal Folders .pst and offline folders .ost file growing past the 2GB size limit. Also addresses these issues: OFFXP: Can’t Send SMTP Mail Messages Using a POP3 Acct and SSL OFFXP Read Receipt Sent for Del Items w Never Send a Response	10.0.3124.x
October 4, 2001 Update	Third update to Outlook 2002, including hotfixes above and preventing users from getting a PST or OST file that’s too large and fixing various problems: OL2002: The IMAP Password Is Not Retained in the Same Session OL2002: IMAP Logon Defaults the Focus to the ‘User Name’ Field OFFXP: Mail Delivery to Inbox Stops When .pst or .ost Is Full OL2002 Error Message Occurs When You Synchronize an OST That Is 1.82 GB in Size OL2000: OL2000 (SR-1) Cannot Find Recipients Certificate OFFXP: Can’t Send SMTP Mail Messages Using a POP3 Acct and SSL OL2002 Fields Truncate When You Direct Book a Schedule+ 7.5 Resource OL2002 Error Message The Messaging Interface Has Returned an Unknown Error… For more information, including instructions on how to deploy the administrative version of the update, see: OL2002 Overview of the Outlook 2002 Public Update October 4, 2001	10.0.3311.x
"MAPI was unable to load the information service Pstprx.dll" fix	This was a hotfix to eliminate this error message, which may occur when a machine is upgraded from Outlook 2000 to Outlook 2002 more than once, but it has since been pulled and was not included in Service Pack 1.	10.0.3402.x
OFFXP: Running Outlook 2002 with the "/cleanfreebusy" Switch Resets the Resource Scheduling and Delegate Settings	Hotfix to prevent Outlook from removing delegate and resource scheduling information when you start Outlook with the /cleanfreebusy switch.	10.0.3501.x
Office XP Service Pack 1	Major public update incorporating all previous fixes. Will be required for installation of future public updates.	10.0.3513.x
Multipurpose hotfix	Resolves problems with certain custom form transmissions, filters on the TaskPad. See: OL2002 Messages w-EFD or MAPI Forms Are Not Automatically Sent OL2002 Data Does’t Appear When You Set an Advanced Filter	10.0.3527.x
Multipurpose hotfix	Resolves problems with receiving attachments, particularly from senders using the Pine mail program, and with an offline folders Outbox holding more than 1,000 messages, among other things. See: OL2002 Attachments Don’t Appear When You Use a UNIX POP3 Server OL2002 Attachments Do Not Appear in the Preview Pane If You Downloaded the Message from a POP3 Client OL2002 You Can’t Send Messages if There Are More Than One Thousand Messages in Your OST Outbox OL2002 The Original Meeting Is Deleted If You Use the Direct Booking Feature to Reschedule an Existing Meeting OL2002 Error Message When You View Replica of Child Folder	10.0.3618.x
OL2002 Direct Booking Accepts Appointments Even If the Availability Cannot Be Confirmed	Adds a registry entry to prevent users from booking resources beyond the visible free/busy range.	10.0.3723.x
OL2002 OAB Settings Not Retained With Upgrade from Outlook 2000	Fixes a problem with the Offline Address Book in Exchange Server environments	10.0.4016.x
OL2002 HTML Elements Appear As Attachments If Word Is Your E-mail Editor	Fixes a WordMail problem related to HTML message images whose source is on the Internet, rather than embedded in the message.	10.0.4024.x
OL2002 Administrators Cannot Prevent Users from Creating Outlook Data Files	Changes the behavior of the DisablePST registry value to prevent users from creating Personal Folders .pst files.	10.0.4128.x
Office XP Service Pack 2	Major public update incorporating all previous fixes. Will be required for installation of future public updates. Post-SP2 updates with new version numbers follow immediately. Those without version numbers are in the next section.	10.0.4219.x
Multipurpose hotfix	Resolves these issues: OL2002 The Custom MAPI Transport Provider Does Not Force Outlook to Retrieve Messages Immediately OL2002 Outlook Does Not Display the Task Names When You Print Calendars That Have the Tasks Grouped by Category in the Calendar View OL2002 Unable to Display the Folder Error Message When You Click a A Hyperlink in a Public Folder Home Page	10.0.4420.x
Multipurpose hotfix	Resolves these issues: OL2002 Outlook Stops Responding When You Download a Message After You Apply Office XP Service Pack 2 OL2002 An Extra Signature Is Added When You Insert an Attachment Programmatically OL2002 Filtered Views Do Not Work with Custom Keyword Fields OL2002 Journal Entry for a Contact Includes the Contact’s Title OL2002 New Journal Entry for Contact Creates Two Links to Contact OL2002 The Message Body of the NDR Is Blank OL2002 Error Message Occurs When You Print Calendar Information to a Xerox Document Center Printer OL Size of Autosaved Outlook Messages That Have Embedded Objects May Double When Word Is the Default Editor OL2002 You Receive an Access Violation When You Forward a Meeting Request to a User Who Has a Delegate OL2002 The Operation Failed. An Object Could Not Be Found Error Message When You Add an Attachment to a Recurring Meeting You Cannot Send Encrypted E-Mail Messages to a Contact While You Are Working Offline	10.0.4510.x
OL2002 E-Mail Address Moves to a Different Address Field		10.0.4517.x
OL2002 AutoArchive Feature Is Not Disabled When You Use the DoAging Registry Key		10.0.4524.x
Image in Signature Does Not Display Correctly in Outlook 2002 Messages		10.0.4601.x
OL2002 Outlook 2002 Update December 4, 2002	First public post-SP2 update, includes security patch to block a possible denial-of-service attack vulnerability, plus all the above post-SP2 updates. Also resolves these issues: Restores functionality to Outlook://<entryID> format hyperlinks No longer creates duplicate links in journal entries for contacts with titles Restores the SP1 functionality, broken in SP2, that blocks users from creating or accessing Personal Folders .pst files.	10.0.4608.x
OL2002 You Cannot Edit a Task in TaskPad in the Calendar View	Resolves a problem with using the TaskPad to edit tasks that contain custom fields.	10.0.4615.x
Multipurpose fix	OL2002 You Cannot Programmatically Retrieve the Contact Information in a Contact Link If Outlook 2002 Is Not Running OL2002 Reminders May Not Function Reliably with Roaming Profile	10.0.4622.x
OL2002 Toolbar Buttons Are Not Available When You Switch Between View Controls on an Outlook Home Folder Page	Resolves a problem related to using more than one Outlook View Control in a folder home page.	10.0.4629.x
Multipurpose fix	Resolves these issues: OL2002 Location field not populated when scheduling resource account OL2002 You Cannot Use the Quick Key Search in a Large Shared Inbox Folder OL2002 The Mso.dll File Stops Responding When You Switch Between Custom Form Messages	10.0.4705.x
OL2002 Overview of the Outlook 2002 Update January 22, 2003	Public update resolving a problem with Exchange encryption that could allow some information to leak out (Microsoft Security Bulletin MS03-003), plus the above issues and several others.	10.0.4712.x
OL2002 Error Message The Exchange Mailbox Conferencing Resource is not Configured Properly	Resolves a problem with booking online meetings with Exchange Conferencing Server.	10.0.4810.x
OL2002 AlwaysSign or AlwaysEncrypt Policy Is Not Enforced on Replied or Forwarded Messages	Applies digital signature or encryption policies to replies and forwarded messages.	10.0.4907.x
Line breaks are not inserted as expected in the text of an e-mail message in Outlook 2002	Improves line wrapping in plain text message replies	10.0.4914.x
Multipurpose hotifx	Resolves these issues: OL2002 The Value for Appointment Busy Status Is Not Valid Error Message When You Try to Open an Appointment OL2002 Can’t Open This Item. Operations on Message Headers Can Not Be Performed in This Folder Error Message When You Open Mail	10.0.4921.x
OL2002 Runtime Error When You Add a Shortcut to Your Windows NT 4.0-Based Computer	Resolves a problem with using a file location as a shortcut in the Outlook Bar.	10.0.5011.x
Multipurpose hotfix largely for Exchange users	Resolves these problems: OL2002 Remote Mail Downloads Headers for Deleted Messages OL2002 Offline Address Book Is Downloaded When You Configure Outlook for Offline Use OL2002 Error Message Microsoft LDAP Directory Can’t Contact LDAP Directory Server (81)	10.0.5018.x
Infobar Not Updated When Delegate Accepts an Exception to Recurring Meeting Request	Resolves a problem with delegates accepting recurring appointment exceptions.	10.0.5104.x
Multipurpose hotfix	Resolves these issues: OL2002 Outlook View Control Returns Only the Current Date OL2002 Error Message Microsoft Outlook Could Not Access the Specified Folder Location OL2002 A Calendar That You Save as a Web Page Shows No Appointments on the Last Day	10.0.5112.x
OL2002 You Cannot Send Plain Text Only Messages by Using Extended MAPI	Allows Extended MAPI to send a plain text message via SMTP	10.0.5119.x
Multipurpose fix	Resolves these issues: OL2002 The Duplicate Contact Detected Dialog Box Is Not Displayed When You Save a Contact That Already Exists to the Contacts Folder OL2002 Public Folder Home Page Not Available Offline with No Network Connection	10.0.5125.x
Multipurpose fix	OL2002 Outlook AutoDialer Dials a Zero Before Dialing an Internal Phone Number OL2002 Add-ins Are Disabled If a Process First Starts Outlook OL2002 Error Message Resource Has Declined Your Meeting Because It Is Recurring	10.0.5208.x
OL2002 Programmatically Inserted Attachment Has Blank Icon and No Caption	Resolves a problem that can occur when programming code inserts attachments in an RTF-format message.	10.0.5215.x
Multipurpose fix	OL2002 E-mail Messages That You Send Are Lost If You Pasted the Address From a Received E-mail Message OL2002 The Wrong Name Becomes the Focus in the List of E-mail Messages When You Type a DBCS for the First Character of the Sender’s Display Name	10.0.5229.x
OL2002 The Incorrect Date and Time Appears for Read Receipts		10.0.5313.x
OL2002 The Document Entered Into the Office Document Field Is Not Associated with an Office Application… Error Message When You Attach a Microsoft Office Document to Your Online Meeting Request		10.0.5320.x
Outlook 2002 Post-Service Pack 2 Hotfix Rollup Package May 30, 2003	Includes all the above post-SP2 fixes, plus the post-SP2 fixes listed under Other Updates below, plus: OL2002 Incorrect E-Mail Address in To Box OL2002 You Cannot Use the Outlook Databinding Control to View Another User’s Outlook Folder	10.0.5328.x
Outlook 2002 Post-Service Pack 2 Hotfix Rollup Package June 7, 2003	Includes all the above post-SP2 fixes, plus the post-SP2 fixes listed under Other Updates below, plus: OL2002 Tasks Folder Is Repeatedly Duplicated When You View the Mailbox Folder of Another User OL2002 Items in Sent Items Folder May Show As Sent When the Items Were Not Delivered OL2002 Cannot Set a Filter When You Programmatically Create a Calendar View OL2002 The Incorrect Date and Time Appears for Read Receipts OL2002 Always Ask Before Opening This Type of File Check Box Not Available OL2002 Items in Sent Items Folder May Show As Sent When the Items Were Not Delivered OL2002 You Cannot Use the Outlook Databinding Control to View Another User’s Outlook Folder OL2002 Always Ask Before Opening This Type of File Check Box Not Available	10.0.5403.x
Outlook 2002 Post-Service Pack 2 Hotfix Rollup Package June 17, 2003	Includes all the above post-SP2 fixes, plus the post-SP2 fixes listed under Other Updates below, plus: Voting Buttons Are Missing from E-mail Messages That Are Opened on a DMS E-mail System	10.0.5410.x
Outlook 2002 Post-Service Pack 2 Hotfix Rollup Package June 20, 2003	Includes all the above post-SP2 fixes, plus the post-SP2 fixes listed under Other Updates below, plus: OL2002 The Attendee Status Is Reset After You Add a New Attendee to a Recurring Meeting Custom Form Action Causes Outlook to Quit Unexpectedly OL2002 Slow Performance After You Connect to Lotus Notes OL2002 The To Box Is Automatically Populated with Recipients When You Forward a Meeting Request OL2002 Contacts That Are Added from the Global Address List Do Not Include the Business 2 Field	10.0.5417.x
Outlook 2002 Post-Service Pack 2 Hotfix Rollup Package July 1 , 2003	Includes all the above post-SP2 fixes, plus post-SP2 fixes listed under Other Updates below, plus: 822559 – SetReceiveFolder Settings Are Ignored When Mail Delivery Is Set to PST	10.0.5424.x
OL2002 File Attachment Is Lost When You Send Multiple Attachments	Post-SP2 hotfix to resolve a problem related to sending Microsoft Office and non-Office attachments together.	10.0.5515.x
OL2002 Change Made to Accepted Recurring Meeting Is Not Saved	Post-SP2 hotfix to fix a problem related to recurring meeting nvitations.	10.0.5522.x
Outlook 2002 Post-Service Pack 2 Hotfix Package August 10, 2003	Includes various fixes, plus: Cannot Turn Off AutoArchive in Custom Message Store	10.0.5605.x
Outlook 2002 Post-Service Pack 2 Hotfix Package August 22, 2003	Fixes the GoToDate method for showing a particular date in the Outlook calendar, along with some other calendar issues.	10.0.5619.x
Outlook 2002 Post-Service Pack 2 Hotfix Package September 5, 2003	Resolves a problem with POP3 accounts where the server requires both an SSL connection and Secure Password Authentication.	10.0.5626.x
Outlook 2002 Post-Service Pack 2 Hotfix Package September 12, 2003	Resolves a problem with tracking meeting attendance responses.	10.0.5709.x
Outlook 2002 Post-Service Pack 2 Hotfix Package September 19, 2003	Causes an automatic signature to be included when the user creates an item with a custom message form.	10.0.5716.x
Outlook 2002 Post-Service Pack 2 Hotfix Package October 7, 2003	Fixes a problem with custom form code not running when items are created with a shortcut key sequence that includes the Shift key.	10.0.5730.x
Outlook 2002 SP3	Outlook 2002 SP3. Includes all of the previously released patches and some new changes. See Outlook 2002 SP3 for more information.	10.6515.x
Outlook 2002 post-Service Pack 3 hotfix package: June 24, 2004	Fixes a problem when using the Do not deliver before option in an e-mail message in Outlook 2002, the e-mail message is never delivered and remains in your Outbox.	10.0.

Other Updates

Installing any of these updates does not change the version number for Outllib.dll.

Office XP SP1 Speller Update April 25, 2002	Updated dictionary for Outlook 2002 and other Office XP programs. Prerequisite: Office XP Service Pack 1. Included in SP2.
April 25, 2002, Word 2002 Update	Fixes a security vulnerability in WordMail and makes it possible to merge to electronic mail without triggering Outlook security prompts and without losing hyperlinks; choose the HTML message format for the merge. Included in SP2.
Defense Messaging System Hoftix	Replaces the Emsmdb32.dll file to avoid a security prompt. You can also solve this problem by adding a registry key.
Exchange Change Password Fix	Hotfix to replace the Emsui32.dll file so that the dialog box to change the Exchange Server password is automatically populated with the name of the server. Included in SP1.
Exchange Mailbox Item Count Fix	Replaces Microsoft Exchange Server components to fix a problem where the item count in an Exchange 2000 mailbox didn’t match what Outlook was showing. Included in SP1.
IMAP Password Fix	Replaces Pstprx32.dll and Outlcm.dll to resolve a problem in which IMAP account passwords were not retained. Included in SP1.
LDAP Hotfix	Replaces Emablt32.dll, Emsabp32.dll, Emsmdb32.dll, Emsui32.dll, Msmapi32.dll, Mspst32.dll, Outex.dll, Outllibr.dll to avoid the error message "Insufficient rights to browse directory" when connecting to an LDAP server. Included in SP1.
Office XP Alternative User Input Update January 24, 2002	Update for the handwriting, speech, and East Asian keyboard input routines in Office XP. Does not require Office Service Pack 1. May help situations where attachments in Outlook messages open slowly. See: OL2002 Outlook Hangs Before Opening E-mail Attachment
Outlook 2002 Update Additional Help Files	Replaces the Help files that come with Outlook 2002.
Synchronization Fix	Replaces the Outlcm.dll file to resolve a problem in which messages created with Extended MAPI are stored in Sent Items, not their original target folder. Included in SP1.
OL2002 Outlook Stops Responding When You Download a Message After You Apply Office XP Service Pack 2	Replaces the Outlcm.dll and Outlook.exe files to resolve a problem in which Outlook crashes when performing a POP send/receive, especially on Windows XP. Included in the 10.0.4510.x patch.
OL2002 Some of Your E-Mail Recipients Are Undeliverable	Replaces several MAPI component files and Outllibr.dll to resolve a problem with using X.400-style addresses in an Exchange 5.5 environment. Requires SP2.
OL2002 The Program That Creates or Configures MAPI Profiles Programmatically Quits Unexpectedly	Replaces several MAPI component files and Outllibr.dll to resolve a problem with programs that use Extended MAPI to configure Outlook profiles. Requires SP2.
OL2002 You Are Prompted to Choose a Profile When You Send a Link by E-Mail in Internet Explorer	Replaces several MAPI component files and Outllibr.dll to avoid a profile prompt when you’ve already told Outlook to always use a certain profile. Requires SP2.
OL2002 QueryIdentity Property May Return MAPI_W_NO_SERVICE Message	Replaces several MAPI component files and Outllibr.dll to resolve a problem with an Extended MAPI call for information about the current user. Requires SP2.
OL2002 Outlook Appears to Stop Responding When You Choose an LDAP Server From the Address Book	Replaces several MAPI component files and Outllibr.dll to make it possible to turn off LDAP virtual list view support for better performance against very large LDAP address books. Requires SP2.
OL2002 Transport Provider Is Not Notified If Configuration Changes When the Provider Is Subscribed to the nkConfigHasChanged Event	Replaces several MAPI component files and Outllibr.dll. Requires SP2.
OL2002 You Are Prompted to Choose a Profile When You Send a Link by E-Mail in Internet Explorer	Replaces several MAPI component files and Outllibr.dll. Requires SP2.
OL2002 Outlook Rule Based on LDAP Entry Does Not Fire	Replaces several MAPI component files and Outllibr.dll. Requires SP2.
OL2002 QueryIdentity Property May Return MAPI_W_NO_SERVICE Message	Replaces several MAPI component files and Outllibr.dll. Requires SP2.
OL2002 The Prefix of the Original Message Is Missing in Replied To or Forwarded Plain Text Message	Replaces the Riched20.dll file. Requires SP2.
OL2002 The Address Book Column Widths Are Reset to the Default Settings	Replaces several MAPI component files and Outllibr.dll. Requires SP2.
Outlook Stops Responding (Hangs) When You Reply to an Email Message	Replaces Winword.exe to fix a WordMail problem. Requires SP2.
OL2002 Sent Items Folder Does Not Populate the To and Sent Boxes When Your E-mail Profile Is Configured to Use an IMAP Server	Replaces several MAPI component files and Outllibr.dll.
OFFXP Program Stops Responding When You Insert TIFF File in Document or E-Mail Message	Replaces Mso.dll. Requires SP2.
OL2002 Slow Performance After You Connect to Lotus Notes	Replaces Msoc32.dll. Requires SP2.
OL2002 Cannot Open URL in a Received E-Mail Message	Replaces Mso.dll with new version dated 30 Jun 2003. Requires SP2.
Outlook 2002 Post-Service Pack 2 Hotfix Package July 3, 2003	Replaces various files to resolve problems that can occur when folders are copied from an IMAP account to a .pst file or Exchange mailbox. Requires SP2.
OL2002 You Receive an Error Message When You Restart Outlook in Online Mode if You Marked Items to Be Deleted in Offline Mode	Another IMAP fix. Requires SP2.
The space between the first and the last name of the user name is removed when you set up an IMAP account in Outlook 2002	IMAP fix to allow spaces in user names. Requires SP2.

Deployment

Office XP introduces product activation technology to prevent software piracy. This will affect mostly people who install retail versions of Office. Retail copies allow activation on only two machines, one desktop and one portable. See:

Software Piracy

To deploy Office XP from an administrative install point using the Custom Installation Wizard, you must have an enterprise edition of Office, obtained through one of Microsoft’s volume licensing programs. Or, you may have an enterprise edition of Outlook 2002, for use with Exchange 2000 client access licenses. For either, you will need to obtain a volume license key. See:

Licensing: Volume License Product Keys

Under certain conditions a PC to which Office XP was deployed using the enterprise edition may display a notice that activation is required. This notice appears in error. A hotfix is available. See OFFXP Reactivation Message When You Start a Program from Enterprise Edition.

Note that WordMail in Outlook 2002 works only if Word 2002 is installed. This may be something to consider if you’re planning to roll out Outlook 2002, but not Office XP immediately.

These articles may be useful for troubleshooting setup and update problems: