You can update English-language versions of Microsoft Outlook 2000 by applying Office 2000 Service Release 1/1a (SR-1). SR-1 has been updated to handle a problem that affected Windows 2000 users who had upgraded from Windows NT. Technically, that makes it SR-1a, but we’ll still call it SR-1 for convenience, since the features have not changed.
If you installed Outlook or Office 2000 from CD, you must have access to your Office 2000 or Outlook 2000 CD (whichever you installed) when you install SR-1. See OFF2000: Why Office 2000 SR-1 Update Requires the Office CDs for a detailed explanation. After you install SR-1, whenever you install new components, Office will use the SR-1 version automatically.
If you installed Outlook or Office 2000 from a network installation point, do not apply SR-1 unless your administrator tells you to do so. The administrator will need to apply a special version of SR-1 to update the network installation.
If you use Office 97 along with Outlook 2000, SR-1 will not update your Office 97 files, only those of Outlook 2000.
There is a separate Service Release 1 update for Office 2000 Developer.
Microsoft will make other language versions of SR-1 available as soon as they’re finished.
Obtaining Office 2000 Service Release 1 | For Administrators | Support Folder Updates | Features and Fixes | Problems | More Information
Obtaining Office SR-1
As described in OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1 (SR-1), there are several ways to get Office 2000 Service Release 1:
Download it from Office Update. It’s big — 26-40mb, depending on your configuration. Be sure to read Office 2000 (SR-1) Update Step-by-Step Installation Instructions so you’ll understand the download and update process.
Download it as a single file. If you want to download the entire update and run it later (making it easy to have a backup copy or run it on multiple machines), download O2ksr1dl.exe (52mb), run it to extract the files, then run Setup.exe. See OFF2000: How to Obtain and Install the Fully Downloadable SR-1 Update.
The update CD also includes a version of SR-1 that you can use to update administrative installations of Office 2000, so that network users can update their copies to SR-1. This CD is free. Contrary to what you may have read elsewhere, the SR-1 update CD will not include an application to retrieve mail from a HotMail account in Outlook. There is a separate order form for Office 2000 Developer SR-1.
Order a full copy of SR-1 on CD — This is a complete copy of Office 2000, updated with all the SR-1 fixes. Call the Microsoft Order Desk at (800) 360-7561 to order. You will need proof of ownership of Office 2000 (not just Outlook 2000). You’ll pay a nominal shipping and handling charge for this CD.
Retail copies of Office 2000 will start appearing with SR-1 on the box, once the CDs are in production.
For Administrators
You can get the administrative update or standard update via download or by ordering the update CD. See Deploying Office 2000 Service Release 1 for detailed instructions on how to:
- Deploy the administrative update to upgrade an Office 2000 network installation point. Users can then run Setup.exe to update their copies of Office 2000, or the administrator can add a command to the user’s login script to run Setup in quiet mode.
- Deploy the separate MSP files so network users can get the standard SR-1 update from a local server, rather than the Internet
Also see How to Obtain SR-1 for Administrative Installations
Support Folder Updates
The Support folder on the update CD contains several operating system-specific updates related to Outlook. See OFF2000: Explanation of Updates in Support Folder on SR-1 Updatefor details on how to install these:
New Wab32.dll file to address an issue that prevents Outlook 2000 users from exporting or saving contact information to a vCard .vcf file. See OL2000 Error Message Can’t open file When You Export or Forward a vCard.
Updated Crypto Service Provider (CSP) — if you use encryption on Outlook messages
These updates are not included in the download version of SR-1. Some people have reported seeing them at the Windows Update site, since they are operating system-specific, but we haven’t been so lucky.
Features and Fixes
Office 2000 Service Release 1 includes at least three new Outlook features:
- A collection of security enhancements
- An option to remove deleted data from PST and OST files when Outlook closes. See OL2000 New Outlook 2000 Feature Removes Deleted Data from .pst and .ost Files.
- The ability to expand the attachment security protection to prevent additional types of files from being opened directly from Outlook. See OL2000 Attachment Security Features Included in Service Release 1 for details on the required
Outlook fixes included in SR-1:
- OL2000: Attachments Missing When Message Is Received
- OL2000: Outlook Incorrectly Parses One-Off Addresses Containing Equals Signs
- OL2000: Plain Text Messages Word Wrap Incorrectly When Printed
- OL2000: Entire Spreadsheet Opens When Only Part Is Pasted into RTF Message
- OL2000: Error Message: “Internal Application Error” Modifying RTF Message Selected with Next Button
- OL2000: (CW) Incorrect Name Appears in From Box After Being Edited
- OL2000: (IMO) One-Off E-mail Address Resolves Incorrectly
- OL2000: Search for Mail Item Causes Windows Installer to Start
- OL2000: (CW) Message Remains In Outbox After Sending When Saved by Another User
- OL2000: Contents of Attached Files Lost After Pasting From Outlook Message
- OL Remote Mail Downloads Headers for Deleted Messages
Fax
- OL2000: (IMO) Symantec Fax Stops Working After Upgrading to Windows 2000
- OL2000: (IMO) Symantec Fax Starter Edition Is Not Installed on NT4 SP5
- OL2000: Cannot Fax After Upgrading to Windows 2000
WordMail
- OL2000: New Messages Appear in the Background When Using Word as E-mail Editor
- WD2000: CPU Usage Increases Using Word as Your E-Mail Editor
- WD2000: Word Hangs When You Click Hyperlink in Outlook RTF Message
Calendar
- OL2000: Outlook Allows Suppression of Lunar Info on Calendar
- OL2000: Unable to Create Delegate Permissions for Calendar
- OL2000: Inbox May Be Renamed When Deleting an Appointment
- XCLN: Error Message: “Unable to Display Folder” When Opening an Outlook Calendar Folder
Contacts
- OL2000: Error Message “Can’t open file” When You Export or Forward a vCard (This fix is not included in the SR-1 download — see Support above)
- OL2000: (CW) Outlook Stops Responding When Opening vCard
- OL2000: New 020 London Area Code Interpreted as Country Code for Egypt
Configuration
- OL2000: Repair/Reinstallation Starts Unexpectedly
- XCLN: Exchange 2000 User Cannot Enroll After Server Move
- OL2000: Newprof.exe Deletes the Profile If Run Twice
Offline users
- OL2000: Integrity Check For Client OAB
- OL2000: Offline Synchronization May Not Complete When Upgrading
- OL2000: (CW) Offline Folder MRU Behaves Erratically
- OL2000: (CW) Offline Address Book Fails to Resolve the Recipient’s Name
- OL2000: Moderated Folders Do Not Synchronize While Working Offline
- OL2000: (CW) Differential Synchronization Downloads Entire Offline Address Book
- OL2000: Outlook May Misdirect Mail When Using Offline Address Book
- OL2000: (CW) Corrupt OST File Prevents Synchronization
Windows 2000
- OL2000: (IMO) Symantec Fax Stops Working After Upgrading to Windows 2000
- OL2000: Cannot Do On-Demand Installation on Windows 2000 Advanced Server
- OL2000: Cannot Fax After Upgrading to Windows 2000
- OL2000: Minimized Message May Not Restore on Windows 2000
- OL2000: Outlook Repair Fails on First Try After Windows 2000 Upgrade
Interoperability and Import/export
- OL2000: Confidential Appointments from Organizer 2.12 Are Not Imported
- OL2000: Appointments Sent from PROFS Must Be Added to Delegate’s Calendar Before Moving to Manager’s Calendar
- OL2000: Deleted Single Instance of Recurring Schedule+ Meeting Imports to Calendar
- OL2000: Error Message “An Error Has Occurred in the dBase Translator” When You Import DBF Files
- OL2000: (CW) Contact Items in Personal Folders File Are Not Listed in Address Book After Migration
- OL2000: Personal Address Book Import to Contacts Creates Duplicate Items
- Outlook 2000 SR-1 white paper — Describes enhanced security and encryption features for S/MIME v3, which SR-1 supports. SR-1 updates Outlook 2000 to meet the requirements of the Defense Messaging System used by the U.S. government. The enhancements are not enabled by default. You need to run a file from the Support folder, as described above, and make a Windows Registry change, as described in this paper. Some of the enhancements require Windows 2000. Also see: Creating Security Label Policy Modules
- XCLN: Updated Outlook Security Features Installed with Office 2000 SR-1
- OL2000: Upgrade from Exchange Client to Outlook Causes Encryption Failure
- OL2000: Fortezza Secure Receipt Is Invalid
- OL2000: Secure Receipt Request Fails on Fortezza
- OL2000: Blank Button on Security Tab with Language Pack
- OL2000: VBS File Attachment Runs Without Saving to Disk
- OL2000: Error in Crypt32.dll When Adding Sender to Contacts
- OL2000: Cannot Change Low Macro Security Level
- OL2000: Sent Time of Secure Receipt Mail Displays GMT Time
- OL2000: (IMO) Security Line Is Blank When Outlook Is in Internet Mail Only (IMO) Mode
- OL2000: Cannot Add or Remove File Types Affected by Security Patch
- OL2000 Attachment Temporary Files Always Stored in Same Location
Custom Forms
- OL2000: DoVerb on Shortcut Menu Does Not Function for Custom MAPI Forms
- OL2000: Decimal Calculations In Form Field Do Not Compute Properly
- OL2000: (CW) Custom Context Menu Commands Missing in Custom Forms
- OL2000: (CW) Revised Custom Form in Public Folder Ignores Expiration Time
- OL2000: During OnOpen Event for Reply or Forward Wrong Mail Item Modified
- OL2000: Custom Form Produces Error Message and Does Not Load
- OL2000: Wrong Version of a Custom Form Appears in Outlook
- OL2000: User-Defined Formula with Japanese Fields Cause Unexpected Result
- OL2000: (CW) Electronic Forms Designer Form Appears Behind Outlook Item
- OL2000 Failure when Opening a Form with Outlook 2000 on Terminal Server 4.0
Outlook View Control
- OL2000: Conflict Using Exchange Extension and Outlook View Control
- OL2000: Exchange Client Extensions Cause Access Violation When Outlook View Control Is Accessed
- OL2000: Outlook Hangs Using Outlook View Control
Other Programming/Design Issues
- OL2000: Exchange Client Extension Under Outlook 2000 Modifying Wrong MailItem
- OL2000: Duplicate of Outlook Message Appears After Installing Add-In
- OL2000: Microsoft Exchange Extensions Deletes Incorrect Item
- OL2000: OnOpenSzFile() Not Used in Preview Pane
- OL2000: Outlook Performs Slowly or Stops Trying to Write to Extend.dat File
- XCLN: Copy Folder Design Loses Properties and Is Not Consistent With Copy Folder
Miscellaneous
- OL2000: No Menu Refresh of Custom Menus
- OL2000: Outlook Stops Responding When Using the Quick Find Feature
- OL2000: Spelling Checker Stops Responding Without Finalizing the Word
- OL2000: (CW) InstallShield Runs Slowly When Outlook Is Open
- OL2000: (CW) LDAP Directory Listed Incorrectly
- OL2000: (IMO) Outlook Does Not Release DUN Connection If There Is a Connection Error During Check for Mail
- OL2000: Outlook Stops Responding If an Instance of a Recurring Item Is Deleted
- OL2000: Message Window Minimum Horizontal Size Is Too Large
- OL2000: Error Message: “The Topic Does Not Exist” with Tell Me More Button
- OL2000: Error Message: “An OLE Registration Error Occurred”
Problems
See:
- Program Quits after Starting When SR-1 Is Applied
- OL2000 The Item Is Saved in Your Drafts Folder When You Reply to a Post Form — hotfix available
- OL2000 Outlook Today is Garbled After You Apply the Office SR-1
More Information
- Microsoft Office – Office 2000 Service Release 1 (SR-1) — main page at microsoft.com
- How to Determine Which Version of the SR-1 Update Is Installed
- What’s New in the MDAC SDK — Office 2000 SR-1 includes ActiveX Data Objects 2.5
- Why Office 2000 SR-1/SR-1a Update Requires the Office CDs
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Last reviewed on Apr 30, 2012
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