Last reviewed on September 26, 2013   —  26 Comments

Office LiveUsers were recently notified that Office Live accounts would be disabled at the end of April and were offered a trial subscription to Office 365. Several users of the Office Live service asked how difficult it would be to migrate their accounts to Office 365.

The answer: moving the email accounts is not hard at all. (Moving Office Live websites is more involved.) It will take about an hour or so to set up the account online if you have direct control of the DNS records, with the bulk of the time spent waiting for DNS to propagate. It will take longer if you need to contact your domain registrar to change the DNS records for you. Office 365 has done a good job of making the setup process easy; it was much easier and more straight forward compared to my experience last summer.

Once the account is configured in Office 365, email needs to be moved from the Office Live account. If you use the Outlook Hotmail Connector, you'll need to export to a pst file. (In Outlook 2010, the Export command is accessible from File, Open, Import. )

Close Outlook and create the Office 365 account in the profile with your Office Live account. Open Outlook and import the pst file using File, Open, Import. You can leave the Office Live account in Outlook for 24 - 48 hours, to pickup email delivered to the old account.

If you are migrating a POP3 account to Office 365, the steps are the same, expect you won't need to export your mail to a pst file. After creating the Office 365 account in your profile, remove the POP3 data file from your profile. You can either remove the POP3 account or set it to deliver to the Office 365 account's Inbox, then restart Outlook and import the pst file. Remove the old POP3 account when it's no longer receiving email.

To import pst files for a number of users, you may want to use the Microsoft Exchange PST Capture tool

Because it can take hours for DNS changes to propagate worldwide, we recommend changing mail servers on weekends, preferably during the evening hours when mail flow is lowest.

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  1. Joshua Brooks says

    I upgraded to Windows 8 and Office 365. My outlook 2013 automatically transferred the Outlook Hotmail connector and I could move emails between my exchange account and my Hotmail account. I recently did a "refresh" and lost Hotmail connector. Tried to redownload it and it wont download to Office 2013. Now I can't move emails from Exchange email to Hotmail email account. I stored everything on my Hotmail folders to keep things uncluttered. Any workaround? Should I download Office 2007 and the connector again? Will that work?

    Thanks for all the help!

    • Diane Poremsky says

      I'm surprised the Outlook connector was transferred to the outlook 2013 account, but if you want to use it, you'll need to use it with outlook 2010 or 2007.

      Is there a reason why you want to move mail into when you are using Exchange server? Exchange offers a lot more features than

      Are you moving all messages? If so, you could configure to connect to Exchange accounts as POP3. This will copy all messages to

    • Josh says

      Does today's announcement that supports imap change the ability to move messages between hotmail and exchange in outlook 2013?

    • Diane Poremsky says

      Yes, it does. You can copy mail into the IMAP folders and it will sync up to the server.

  2. Joshua Brooks says

    I get personal emails to my exchange often, and don't like to have a bunch of folders in my primary email (exchange) for storage, so I would move them to Hotmail. I only move certain messages. Is there now no way to do this?

    • Diane Poremsky says

      No, at this time there is no way to do it in Outlook 2013. You need to use an older version of Outlook with the Outlook Connector or Live Mail and connect to both accounts. I know they are looking into updating the ActiveSync protocol to support uploads, but it's a major undertaking and I have no idea if or when it will be updated - it could be years.

  3. Joshua Brooks says

    FYI. I tried to replicate my experience and uninstalled 2007 and 2013. Reinstalled 2007/Hotmail connector and then installed 2013, but I was not able to replicate the effect of Hotmail connector working with 2013. I guess it only works when you do an upgrade from WIndows 7 to 2013. I even reinstalled live essentials, etc.

    Between this and the loss of the To-Do window, is it weird that I'll be running 2013 Word and 2013 Excel, but 2007 Outlook? Are there that few people that manage emails between multiple accounts?

    • Diane Poremsky says

      When you use different versions of the apps, you'll lose the ability to use the File Send command in Word and Excel. No great loss if you don't use that feature much... oh, and you need to use 32bit Office 2013 - you can't mix bitness.

      A lot of people use multiple accounts and quite a few want to upload mail to, however, when the EAS protocol was written, it was used only by smartphones and importing or uploading mail is not something you do on a phone.

  4. Josh says

    So are most of those people just using 2007/2010, or have they sucked it up and moved all their storage to the Exchange account? Does email support EAS? Or is and Hotmail considered the same. Thanks for all your help!

    • Diane Poremsky says

      It really depends on their needs. A lot of people who sync with smart phones and own their own domain switched ot Exchange - it's a much better experience. & hotmail all use the same servers - they are the same. It has the same limitations as Hotmail accounts in Outlook 2013, no uploading.

  5. Josh says

    Just to confirm, so I just reinstall Office 2013 and I can move messages back and forth between Exchange accounts and Hotmail accounts, just like I could with ouitlook connector? Thanks!!!!!

    Do I need to change any specific settings-

    • Diane Poremsky says

      You need to set up the account as IMAP. (Which you can do in Outlook 2010 too, although you don't need to.) If you want calendar and contacts synced to Outlook, you need to have the account in twice - as an EAS account and as IMAP.

  6. Josh says

    Can I setup Hotmail as Imap? Tried doing it, but can't find the server settings anywhere on the internet. Outlook server settings didn't work. Thanks!

    • Diane Poremsky says

      The server settings should work, they work for MSN accounts. What was the error message?

  7. don schroeder says

    I just installed office 365 and want to sync calendar and contacts on pd to I have added the account on pc in outlook 365 but can't get the calendar events to sync. I've read all the posts above and I guess it has something to do with the EAS Exchange Active Sync. Can you tell me how to set this up correctly - I've spent all day trying to get this done and I guess Microsoft hasn't perfected this yet. It is a shame since this could be a wonderful experience pc-cloud-phone sync with all the same data. Thanks.

  8. Mary Ellen Rooney says

    i have an existing long-term email in outlook....when I bought microsoft 365 they refused that email and gave me a hotmail account. I don't receive emails at this account and whenever I try to call Microsoft (for example to have word downloaded into an ipad) they refuse to answer my regular email. i gather microsoft wants me to give up that email and use theirs. Is that correct? If so then my purchase of 365 doesn't serve me. thanks for clarification.

  9. Tracey says

    I just bought a new computer with Windows 8.1 and Office 365, Outlook 2013. My previous Outlook was 2010 with YEARS of emails, calendars, etc. I have always easily used previous .pst file to new computers and begun receiving new emails to existing .pst file. I am at a loss here. I am able to open the existing .pst file, but cannot figure out how to make the new incoming emails go to that account. I have scoured the internet, but any solutions don't seem to apply or I can't see the options to use. I don't want to just refer to the old .pst file. I want to continue to use it and all my folders of saved emails. Thanks.

    • Diane Poremsky says

      Set the old pst as default on the Data Files tab (in File, Account Settings or Control panel, Mail if outlook is closed).
      Then on the Email account tab, select the pop accounts and click Change folder, selecting the inbox in the old pst.

  10. Tracey says

    Your solution is what I have done in the past. However, there was no "change folder" option. only "change ..." and then it doesn't lead to anything that allows me to select another folder or file. I am concerned it has something to do with Office 365 and the Outlook 2013 not being local?

    I closed the .pst file and tried importing from .pst into the new file (rather than just opening the existing .pst file) ... UGH! what a mess! and it reloaded all my locally saved emails back into my email client busting my limit on storage.

    Thanks, though.

    • Diane Poremsky says

      No, it's not because of Office 365/20913 not being local. Are you looking at this dialog? Change folder is only available with pst files. The c\Change button at the top is used to make changes to the email account settings.
      Account Settings dialog

  11. Tracey says

    well, hmmm ... the new account that I set up with my email address is showing as an.ost file, not a .pst file. Perhaps that is what is causing my problem and not allowing the email to go into the existing .pst file. But, I don't recall having any options at set up. so again, thinking it has to do with the office 365 version of outlook 2013. Once in 2013, there was no option for "change folder", even when the existing .pst file is set as default.

    • Diane Poremsky says

      Yes, that is the problem - only pop3 accounts use a pst file - the other account types (, imap, and exchange) sync with the server and use their own ost file.

  12. Tracey says

    You have been so helpful, so this next question is hopeful. I have been researching this for a day and a half and am afraid I am stuck with settling for a situation I am not happy with.
    Do you know of a way to still save emails locally, in folders, so I can keep history, but not have it all sync back to the server? I save a lot of emails by project/client for documentation, but as i mentioned, i would overload my server storage limits if it all saved to server.
    Thanks in advance.

    • Diane Poremsky says

      You would need to move the messages to a pst file - this removes them from the server and keeps a copy on your computer.

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