Outlook Anywhere won't remember the password

Last reviewed on July 16, 2014

I get a lot of questions about how to make Outlook remember the password when the Exchange account is configured using Outlook Anywhere.

When the computer is logged into the network, Outlook should log into the account automatically. If not, check the account settings in your Outlook profile. Go to File, Account settings, double click on the Exchange account then click More Settings and check the settings on the Security tab.

If the computer isn't logging into the network, or Outlook is not configured to always ask for credentials, you need to verify the credentials are being saved and your Internet Options settings (in Control panel or IE's Tools menu) allow automatic login.

Step 1: Verify the credentials are saved in the Windows user account. (Type Credential in the Start search field in Vista or Windows 7. Find the server address and click the expand button.)

Step 2: Add the Outlook anywhere URL to the Local Intranet zone in IE's Internet Option's dialog (Security tab).

Step 3: While on the Security tab, select Local Intranet zone and click Custom level. Scroll to the bottom and verify that IE is set to allow Automatic logon in Intranet zone.

If the computer is logged into the network, also check the settings on the Internet Options, Advanced tab. Look near the bottom of the settings list for Integrated Windows Authentication - is it enabled?

If you're having problems with the computer not remembering Sharepoint logons, add the URL to the Intranet zone and check that Automatic logon is enabled.

Saving Credentials

When I enter my Exchange 2007 credentials and click the "Remember" checkbox, the credentials are not remembered. I need to type them in every time I restart Outlook. Is there a fix for this bug?

Yes, there is a fix, but it's security issue, not a bug. IE's Integrated security option and Trusted zones play a part.

This problem bugged me for months too, until I discovered adding the domain to the Trusted or Intranet zone will allow Outlook (and SharePoint sites) to remember passwords. I normally use the Internet zone for all sites, in part because I use several different computers and managing trusted site lists is worse than the security limitations. Firefox wasn't annoying but one web part didn't work in it so I was stuck in IE part of the time. After I added the SharePoint site to the Intranet zone, I noticed the SharePoint password saved, so I tried it with my Exchange domain and it worked. I'm much happier now.

Written by

Diane Poremsky
A Microsoft Outlook Most Valuable Professional (MVP) since 1999, Diane is the author of several books, including Outlook 2013 Absolute Beginners Book. She also created video training CDs and online training classes for Microsoft Outlook. You can find her helping people online in Outlook Forums as well as in the Microsoft Answers and TechNet forums.

Please post long or more complicated questions at Outlookforums.

Leave a Reply

If the Post Coment button disappears, press your Tab key.