Exchange Messaging Outlook

A weekly newsletter about Microsoft Exchange and Microsoft Outlook
April 12 2012

Volume 17 Issue 12

Link to updated articles: April 12 2012

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The primary Exchange account cannot be removed from Outlook 2010

When you configure multiple Exchange accounts in Outlook 2010 and attempt to delete the first Exchange account, you'll receive the following error:

The primary account cannot be removed unless it is the only account in the profile. You must remove all other Exchange accounts before removing the primary account.

Setting one of the other accounts the be the default email account and data file doesn't help; you need to remove all Exchange accounts from the profile as the first Exchange account is considered the primary account and has to be removed last.

Although not recommended or supported, you can edit the registry to remove the primary assignment. If you mess up your profile, you will need to make a new profile, which is what Microsoft recommends anyway.

To remove the primary account from the registry, close Outlook and open the registry editor. Go to the profile key:

HKEY_CURRENT_USER\Software\Microsoft\Windows NT\Current Version\Windows Messaging SubSystem\Profile\profile-name

Export the profile keys then remove one (or all) of the registry keys related to primary account. There are a number of keys for each account, but only 1 or 2 need to be removed, which lessens the chance of corrupting the profile. After some trial and error (and a few corrupt profiles), I discovered which key needs to be deleted, however the key varies with each profile. Fortunately, the name values within it don't change.

Search the profile for 001e660b. This will contain your Exchange x500 address (/o=ORGNAME/ou=Exchange Administrative Group/cn=Recipients/cn=alias); there are two keys containing this value for each account in the profile. Deleting the second key that belongs to the primary account allowed me to delete the primary account from Outlook's profile. (You can delete both keys if you want to).

Open Control Panel, Mail and delete the account from your profile then open Outlook. When there are only two Exchange accounts in the profile, the remaining account is made the primary account. When there are more than two Exchange accounts, one of the accounts will be the new primary account.

Permalink: The primary account cannot be removed from Outlook 2010

Outlook Quick Tip: Count down the year

Do you need to know what day of the year today is or how many days are left until the end of the year? Although Outlook doesn't display these numbers, it's very easy to create a file counting the days using Excel and import it into your calendar.

You can create a file with the Subject, Date, and a Category using Excel's fill series feature then save it as a CSV to Import into Outlook's Calendar. While a category is not required, it makes it easy to filter the events. Using this method, you can import the events to any calendar.

You can use a HOL file to distribute all day events. In the CSV, use only the Subject and Date fields then change the extension to HOL. Users can double click on the HOL to open the Add Holidays dialog and add the dates to the default calendar. When you use this method the events will be added to the Holiday category.

We have a sample HOL file at
http://slipstick.com/files/DayNumbers.HOL

Note: when you create a HOL file, you'll need to change the line above the dates to a "location" and the number of items in the "location" group, in " [location]366 " format. (The location name can be anything you like. )

Thanks for the tip, Alawishes.

April Updates: Outlook 2010 and the Social connector

An update was released for Outlook 2010 earlier this week which addresses two issues with Outlook when used with Exchange server mailboxes. The first issue involves recurring meeting reminders when using online mode, the second apples to users with the online archive feature enabled.

In addition, two Outlook Social Connector updates were released, one for the OSC and one for the SharePoint Provider. These updates improve the stability and performance if the Social Connector. An update for the Facebook Provider was released in January.

For more information and to download the Outlook 2010 update, see Description of the Outlook 2010 update: April 10, 2012 http://support.microsoft.com/kb/2553248 

Description of the Outlook Social Connector update (Osc-x-none.msp, Oscintl-en-us.msp): April 10, 2012
http://support.microsoft.com/kb/2553406

Update for the Sharepoint Provider: Description of the Outlook Social Connector update (Oscmoss-x-none.msp): April 10, 2012
http://support.microsoft.com/kb/2553267

Description of the Outlook Social Connector Provider for Facebook update: January 17, 2012
http://support.microsoft.com/kb/2650641

New & Updated Exchange KB Articles

The move operation reaches 95 percent and then fails when you try to move a mailbox from Office 365 back to the on-premises environment in a hybrid deployment
http://support.microsoft.com/kb/2698528
Describes an issue in which the move operation fails after it reaches 95 percent when you try to move a mailbox from Office 365 back to the on-premises environment in a hybrid deployment of Exchange Online in Office 365 and of Exchange Server. Provides...

New & Updated Outlook KB Articles

"Outlook.ost is not a personal folders file" error starting Outlook
http://support.microsoft.com/kb/2025571
 
"Too many recipients in the message" error in a non-delivery report in a Microsoft Online Business Suite environment
https://support.microsoft.com/kb/2524095
In a dedicated Microsoft Online Business Suite environment (BPOS-D), you receive an NDR when you send an email message to many recipients, and the number of recipients exceeds the number that is allowed by Microsoft Exchange Server.
 
[SDP 3][2c425a45-1620-42a4-ae4d-63b453394935] Microsoft Outlook Baseline Diagnostic
https://support.microsoft.com/kb/2680810
This Support Diagnostics Platform (SDP) manifest file is designed to collect configuration settings, registry keys, client networking configuration, application event logs, and important file details used by Microsoft Outlook. Also, to help troubleshoot...
 
[SDP 3][9bd2c50e-7219-4b8f-a286-f8f9ca5d1327] Outlook Logging
https://support.microsoft.com/kb/2498869
This Support Diagnostics Platform (SDP) diagnostic is designed to collect relevant log files generated by Microsoft Office Outlook, and event log information to help troubleshoot common Outlook support issues. This article provides details on the data...

Attachments remain in the Outlook Secure Temporary File folder when you exit Outlook 2010, Outlook 2007, or Outlook 2003
https://support.microsoft.com/kb/817878
Describes a problem that occurs because Outlook cannot remove the attachments while they are open.
 
Description of the Office updates: April 10, 2012
http://support.microsoft.com/kb/2699838
Lists the Office updates that were released on April 10, 2012.
 
Description of the Office updates: March 13, 2012
https://support.microsoft.com/kb/2687788
Lists the Microsoft Office updates that were released on March 13, 2012.
 
Description of the Outlook 2003 Junk Email Filter update: April 10, 2012
http://support.microsoft.com/kb/2598292
Describes the April 10, 2012 update that provides more current junk email message definitions to the Junk Email Filter in Outlook 2003.
 
Description of the Outlook 2007 Junk Email Filter update: April 10, 2012
http://support.microsoft.com/kb/2598306
Describes the April 10, 2012 update that provides more current junk email message definitions to the Junk Email Filter in Outlook 2007.
 
Description of the Outlook 2010 update: April 10, 2012
http://support.microsoft.com/kb/2553248
Provides information about the Outlook 2010 update that is dated April 10, 2012.
 
Description of the Outlook Social Connector Provider for Facebook update: January 17, 2012
http://support.microsoft.com/kb/2650641
Provides information about the Outlook Social Connector Provider for Facebook update that is dated January 17, 2012.
   
Description of the Outlook Social Connector update (Oscmoss-x-none.msp): April 10, 2012
http://support.microsoft.com/kb/2553267
Provides information about the Outlook Social Connector update that is dated April 10, 2012.
 
Description of the Outlook Social Connector update (Osc-x-none.msp, Oscintl-en-us.msp): April 10, 2012
http://support.microsoft.com/kb/2553406
Provides information about the Outlook Social Connector update that is dated April 10, 2012.
 
Description of the policy for how e-mail is filtered by the junk e-mail filters in Outlook or in Exchange Server
https://support.microsoft.com/kb/954199
Describes the Microsoft policy that is related to how e-mail is filtered by the junk e-mail filters in Outlook 2010, Outlook 2007, Outlook 2003, Exchange 2010, Exchange 2007, and Exchange 2003.
 
Details on the publishing of free/busy data by Outlook
http://support.microsoft.com/kb/2701035
Outlook publishes x number of months of free/busy data for a user every y minutes, as specified in the Free/Busy Options dialog box, and upon Outlook shutdown (Outlook 2003 only). The default number of months of free/busy publishing information is 2...
 
Duplicate emails in Outlook 2010
http://support.microsoft.com/kb/2685726
Provides information on how to fix duplicate email issues that may occur in Outlook 2010.

Outlook: Signature Not Inserted When "Send To" Mail Recipient is Used
http://support.microsoft.com/kb/249129
When you compose a message with an attachment by right-clicking the attachment, pointing to , and then clicking Mail Recipient , your signature is not automatically inserted. This occurs even though Outlook is configured to add a signature to new...
 
Pictures cannot be displayed and are shown as red X in Outlook
http://support.microsoft.com/kb/2638687
When you open an email message that contains images in Microsoft Office Outlook, the image areas are blocked. These areas display a red X placeholder. Additionally, the images are sent or received as email attachments.

You cannot use Outlook to complete a Microsoft Word Mail Merge
https://support.microsoft.com/kb/2149769
In some cases, Microsoft Office core files may not be registered correctly. This can cause a Mail Merge to fail without an error, or in other cases to display the following error: "Word could not load the e-mail envelope. This could be caused by a...

This issue is sponsored by
Sherpa Software

Today's Highlights:

The primary Exchange account cannot be removed from Outlook 2010
Outlook Quick Tip: Count down the days in the year
April Updates: Outlook 2010 and the Social connector

Regular features:

New Exchange KB Articles
New Outlook KB Articles
New Utilities
Other Resources

New Utilities

Categories Administrator for Outlook/Exchange
Categories Administrator was specifically designed for users to easily administer Master and Individual Contact Categories in Outlook/Exchange/BCM. Add, rename, merge, remove, delete, import, and create categories in Outlook/Exchange/BCM. Create a query and then map it to the selected contacts.

Other Resources

Can’t Rename Windows Folder: Folder in Use Error
After attaching a file to an Outlook email message or saving an attachment, you can't move, delete, or rename the Windows folder the file is stored in and you receive an error message telling you the file is in use.

How to Migrate email from Hotmail Connector Accounts to Office 365 
Users were recently notified that Office Live accounts would be disabled at the end of April and were offered a trial subscription to Office 365. Once the Office 365 account I created and DNS configured, moving your old mail into Outlook is fairly simple.

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