RSSExchange Messaging Outlook Volume 15, Number 17
Today's Highlights:
Apple's iOS4 and Sync issues
Since the release of iPhone4 and iOS4 there
have been some issues reported by users trying to
sync Exchange with the new iPhones or older
devices using the updated software. Email,
calendar, or contacts are not syncing and
Exchange administrators are seeing heavier loads
on their servers caused by users with these
devices.
In a support article, Apple suggests
administrators change the timeout for the
Exchange ActiveSync connection to four minutes,
which should be long enough for the majority of
users. This change can be pushed out using an iOS
profile. If four minutes is too long or not long
enough, the XML file can be edited to increase
the number of seconds. This should fix the
problems syncing Email, calendar and contacts
over EAS, as well as reduce the load on the
server.
We're also seeing complaints that syncing Outlook
calendars using the MobileMe service is not
working since the update to iTunes 9.2. No word
yet on a fix for this. On a more positive note,
it appears that the updated iTunes works with
Outlook 2010 (both 32 and 64 bit).
iOS 4: Exchange Mail, Contacts, or Calendars may
not sync after update
http://support.apple.com/kb/TS3398
Outlook 2010 Bug: Duplicate Messages in POP3
When a user has multiple POP3 accounts in
Outlook and each account delivers to the same PST
file (single Inbox) and has "Leave a copy of
messages on the server" enabled, Outlook
downloads the same messages every time it
Sends/Receives. When the accounts are delivered
to separate PST files, the accounts work as
expected: each message downloaded once.
Since Outlook works as expected when the accounts
are delivered to separate pst files, until this
is fixed, set each account to use their own pst
file.
Outlook 2010 Bug: Default Reminders
I could easily make this issue all about Outlook 2010 bugs but this will be my last bug for this week. The latest: When users attempt to change the Calendar's Default reminder from 15 minutes to a value of 1 day or more, the new value isn't saved.
Outlook Quick Tip: CPAO and Personal Folder backup for Outlook 2010
Two popular Microsoft utilities for Outlook
now support Outlook 2010 - the Calendar Printing
Assistant and Personal Folders Backup utility.
The updated Calendar Printing Assistant supports
Outlook 2010, both 32 and 64 bit versions (and
Outlook 2007). I didn't notice anything different
between the earlier CPAO and the new one, other
than it works with Outlook 2010, so I see little
reason for existing users to upgrade to it.
Users who want to use the Personal Folders Backup
tool can edit the registry to enable it with
Outlook 2010.
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\Microsoft.OutlookBackup.1
DWORD: RequireShutdownNotification
Value: 1
How to enable Personal Folders Backup add-in to
work with Outlook 2010
http://support.microsoft.com/?kbid=2030523
Calendar Printing Assistant for Outlook
http://www.microsoft.com/downloads/details.aspx?FamilyID=e7bab4eb-d032-46cd-908e-a7a6af2ef404
New Exchange KB Articles
Blackberry Internet Service
(BIS) devices no longer receive email after
upgrade to Exchange Server 2007 Service Pack 2
http://support.microsoft.com/kb/2264110
Exchange Server 2007 Outlook Web Access users
cannot delete messages from the Outbox folder
http://support.microsoft.com/kb/2029056
You are unable to read/review Encrypted e-mail
messages for 24 hours after receipt
http://support.microsoft.com/kb/2274802
New Outlook KB Articles
Description of the Calendar
Printing Assistant for Outlook update: July 1,
2010
http://support.microsoft.com/kb/979449
How to deploy junk email settings, such as the
Safe Senders list, by using Group Policy
http://support.microsoft.com/kb/2252421
How to enable Personal Folders Backup add-in to
work with Outlook 2010
http://support.microsoft.com/kb/2030523
Other Resources
Choose the 32-bit
or 64-bit version of Microsoft Office
http://office.microsoft.com/en-us/word-help/choose-the-32-bit-or-64-bit-version-of-microsoft-office-HA010369476.aspx
Office 2010 provides support for the 32-bit
version of Office 2010 programs running on 64-bit
operating systems by using WOW64, a compatibility
environment provided by the operating system that
allows a 32-bit application to run on a Windows
64-bit operating system. Using the 32-bit version
of Office 2010 allows people to continue to use
existing third-party add-ins for Office that are
32-bit. The 32-bit version of Office 2010 is the
recommended option for most users, because it
prevents potential compatibility issues with
other 32-bit applications, specifically
third-party add-ins that are available only for
32-bit operating systems.
How to enable Personal Folders Backup
add-in to work with Outlook 2010
http://support.microsoft.com/?kbid=2030523
To use the Personal Folders backup utility with
Outlook 2010, you need to add edit registry data
to allow Outlook to complete the backup process
at shutdown. See the KB article for details.
Outlook 2010 and Blackberry's Desktop
Manager
http://www.slipstick.com/outlook/ol2010/bb_sync.asp
Until RIM releases an update to Desktop Manager,
the options available for BIS users to sync
Calendar and Contacts with Outlook 2010 are
limited.
