Exchange Messaging Outlook Volume 15, Number 16

Hotfix: New messages move to the Deleted Items folder

Over the last few months we've seen a number of complaints where all new messages are delivered to the Deleted Items folder. A hotfix released this week addresses this problem (and many more).

Additionally, the hotfix provides a design change: the Secure Temp folder for Outlook 2007 is automatically cleared when you exit Outlook. This behavior change is important to note as users will no longer be able to recover attachments accidently saved to the secure temp folder.

Among the other issues addressed by this hotfix are the following:

• When you use Information Rights Management (IRM) to encrypt an email message and attach a file to the message, the attachment does not exist in the sent message when you check your Sent Items folder and the recipient cannot find the attachment in the received message.
• When you have a root folder that contains more than 500 subfolders and each subfolder has at least one subfolder, you receive an error message when you select a subfolder: "Cannot display the folder. Your server administrator has limited the number of items you can open simultaneously. Try closing message you have opened or removing attachments and images from unsent messages you are composing"
• After upgrading from Outlook 2002 to Outlook 2007, the HTML body of a message is blank when you use a rule to move the message to a .pst file that is in ANSI format.
• Outlook 2007 crashes when you switch from the Inbox folder to the Calendar folder.
• You cannot create new items in a calendar that is synchronized with a SharePoint server.
• When you use a POP3 and receive an email message that has an S/MIME signed message attached, you receive the following error message when you attempt to open the message: An error occurred in the underlying security system. An internal error occurred
• A user cannot create an appointment in a shared calendar folder even though the user is granted Author permissions to the folder.
• After you disable IRM functionality for Office programs, Outlook crashes when you receive IRM-protected email messages.
• You may have data loss on meeting update when you use Outlook against Exchange 2010. When this issue occurs, the body of the meeting request is replaced by "One or more problems with your meeting were detected and fixed"
• Instant search returns no results for some queries.

For a complete list of the issues that are fixed by this hotfix, see
Description of the Office Outlook 2007 hotfix package (Outlook-x-none.msp): June 29, 2010
http://support.microsoft.com/kb/983316 

Rules in Error and Reply with Template

I was hoping for a hotfix when I saw a newly released KB article referring to "Rules in Error". Outlook 2007 SP2 introduced a bug (which remains in Outlook 2010) in the Rules wizard process: when you reply to a message with a template, the rule errors. Unfortunately, the work around doesn't seem to work. In my tests, the error occurs whether you use Run Rules Now or automatically run the rules as messages arrive.

Rules in Error - "Cannot reply to message" error when you use Run Rules Now
http://support.microsoft.com/?kbid=2028839 

Recent Exchange Server updates

The last couple of weeks brought us updates for both Exchange 2007 and Exchange 2010.

The big news is that SP3 enables Exchange 2007 to be installed on the Windows Server 2008 R2. SP3 also has Windows 7 support for the Exchange management tools. Clean installations on new servers are possible with Exchange 2007 SP3. See the release notes for more information.

Exchange Server 2007 Service Pack 3
Release notes: http://technet.microsoft.com/en-us/library/ff607233(EXCHG.80).aspx 

Download:
http://www.microsoft.com/downloads/details.aspx?FamilyID=1687160b-634a-43cb-a65a-f355cff0afa6 

Exchange 2010's Update Rollup 4 includes a number of crash and replication, with the complete list in KB 982639.

Update Rollup 4 for Exchange Server 2010
http://support.microsoft.com/?kbid=982639 

Download:
http://www.microsoft.com/downloads/details.aspx?FamilyID=09b4973e-3a80-4fb9-9f60-5c6e2b7a2727 

Outlook Quick Tip: Prevent Outlook from removing some line breaks

On plain text messages, Outlook removes line breaks automatically by default. This option can be changed in Tools, Options, Preferences tab, Email Options button (or File, Options, mail in Outlook 2010): "Remove extra line breaks in plain text messages"

To keep the option enabled but prevent line breaks from being removed from multi-line signatures and other text that should remain on separate lines, indent each line three spaces.